The document discusses the need for IT organizations to embrace automation and industrialization principles to address challenges of increasing complexity, limited resources and skills shortages. It notes that IT workloads are growing exponentially but organizations are struggling to keep up without changes. The keynote speaker recommends standardizing processes, embracing automation expertise, and selecting integration-focused solutions to abstract complexity and improve productivity. Automation is presented as a way for IT to operate more like an industrial production line, improving reliability, repeatability and reducing waste of valuable time and resources.

1. Industrializzazione dell’IT
IT motore della crescita aziendale
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2. Agenda
ORSYP – Cristina Sarnacchiaro – Benvenuto e apertura lavori
ORSYP - Francois Floren Xavier – Orsyp e l’innovazione
Forrester - Stephen Mann – I&O's Tranformation Imperative
Coffe Break
ORSYP - Cristina Sarnacchiaro – I&O in italia
ORSYP – Fabio Gammerino – $U 6.0
Testimonianze dirette
Considerazioni finali
Lunch
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4. ORSYP
Un‟azienda, che da oltre 25 anni, è specializzata nell‟automazione e
Chi siamo nell‟efficienza dei sistemi IT
300+ esperti a livello mondiale
Persone Supporto mondiale h24
100 specialisti in R&D
Come lo facciamo Tecnologia Workload Automation & Performance e Capacity
Pubblicazioni and best practices
Competenze
Consulenza
 Esperienza consolidata e focalizzata
 Tecnologia all‟avanguardia
 Software user friendly
Cosa ci rende unici  Altamente competitiva (Reduced TCO)
 Comunity (Forum)
 Fortemente orientati al cliente
 Think Tank
Technology needs to make life easier
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6. I&O's Tranformation Imperative
Forrester Research, Inc.
October, 2011
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7. Agenda
IT challenges: not enough time in a day
Main challenges: growth, complexity and skills
The automation imperative
Conclusion
Recommendations
6 © 2011 Forrester Research, Inc. Reproduction Prohibited

8. IT challenges
 IT is a source of business productivity and competitiveness.
 The relationship between technology and IT business services is that of
an autocatalytic process.
 IT technology increases exponentially in capacity and decreases in costs.
New business services grow at an equivalent rate.
 Many IT organizations are close to their saturation point. Burdened by the
maintenance and support of a large number of business services, IT
organizations fail to answer the demand for agility and service quality.
 Recent years have seen IT organizations struggle with issues of service
development, deployment, and delivery.
7 © 2011 Forrester Research, Inc. Reproduction Prohibited

9. IT‟s current issues
8 © 2011 Forrester Research, Inc. Reproduction Prohibited

10. Complexity accelerants: cloud and virtualization
Source: Forrester Research, July 2009 “IT Operations 2009: An Automation Odyssey”
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11. A shrinking workforce is another challenge
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12. Moving the goal posts: a better use of time
“Productivity depends more on technological changes
and economy of scale than on human efforts.”
Charles
Perrow, Princeton
University
Strategy for better IT operations productivity:
 Introduce economy of scale.
 Manage workloads with automation.
 Abstract complexity through automation.
11 © 2011 Forrester Research, Inc. Reproduction Prohibited

13. Innovation and automation in computer
manufacturing
7.000
6.000
5.000
4.000
3.000 Productivity index
2.000
1.000
0
Source: US Bureau of Labor Statistics 1987 Index = 100
12 © 2011 Forrester Research, Inc. Reproduction Prohibited

14. A disruptive event effect: automation and productivity gains
13 © 2011 Forrester Research, Inc. Reproduction Prohibited

15. Innovation and automation benefits
Processes are defined once and repeated with the same results as many
times as needed:
 Repeatability, predictability of results and reliability
– Automation of routine and repetitive tasks
– No wasted resources chasing errors
 Abstraction of complexity
– Abstraction layer on top of complex operations reduces time wasted in
deploying, configuring and operating business services and management
processes
 Better use of skills
– Employees are free to use their full potential on higher level issues
14 © 2011 Forrester Research, Inc. Reproduction Prohibited

16. IT workforce evolution
In thousands of positions
All others Database analysts
Support specialists Systems analysts
Network and Network systems and
systems data communications
administrators analysts
Systems software Application software
engineers engineers
-50 0 50 100 150 200 250 0 100 200 300
2009 to 2016 1999 to 2008 2009 to 2016 1999 to 2008
15 © 2011 Forrester Research, Inc. Reproduction Prohibited
Source: US department of Labor

17. I&O departments restructure to face challenges
16 © 2011 Forrester Research, Inc. Reproduction Prohibited

18. Conclusion: embrace the industrial revolution
Operability and automation will be the key words in the future data center: IT
uses too many resources to accomplish routine tasks that should be
automated
 Think of IT management in terms of industrial disciplines.
– Innovate by introducing an industrial approach to IT operations
– Align IT with business objectives by first providing the ability to manage the
“production line”
– Define management solutions strategies in line with this prime objective.
 Use automation as a way to revamp an existing production line.
– Automation provides reliability, repeatability and predictability to critical process
execution
– Automation improves productivity by abstracting complexity and reducing
waste. It embodies the "lean" industrial concept.
17 © 2011 Forrester Research, Inc. Reproduction Prohibited

19. Recommendations
 Standardize and consolidate operational processes. ITIL is a good starting
point, but common sense must prevail in creating these processes: the primary goal
is to arrive at a limited number of processes and then ruthlessly standardize them.
 Make sure that infrastructure and applications are monitored. If you don't
monitor everything, you don't monitor anything.
 Value workload automation skills. Experts are a critical asset in your automation
projects
 Select solutions carefully. Operation leaders who want to reach the ultimate
stage of flexibility through automation must make sure that the solutions of today
work in harmony tomorrow.
18 © 2011 Forrester Research, Inc. Reproduction Prohibited

20. Thank you
Stephen Mann | Senior Analyst | Forrester
Research, Inc.
E-mail:st-mann@forrester.com
© 2009 Forrester Research, Inc. Reproduction Prohibited

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23. IT in Italia oggi – Facts
Tuttavia ad oggi
 L‟IT e‟ cross su tutti i segmenti
aziendali
 L‟IT e‟ un servizio indispensabile  Molti IT manager
per la crescita aziendale testimoniano che gran
parte del budget IT viene
 L‟IT garantisce riduzione dei
destinato alla gestione
costi, controllo della spesa e
dell‟esistente piuttosto
miglioramento del servizio agli
che all‟innovazione
utenti interni ed esterni
 L‟IT e‟ sinonimo di innovazione ed  In Italia la sua
importanza e‟ ancora
innovare significa incrementare
sottovalutata
costantemente il grado di
competitività aziendale
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24. IT in Italia oggi – Facts
 La quota di personale dedicata Ad oggi
nel settore IT è altamente
insufficiente; quindi in un‟ottica di
ricerca della competitività è
essenziale ottimizzare l‟attività  Abbiamo un gap
professionale tecnologico stimato di
15 anni rispetto alla
media europea .
 Ambiente tecnologico sempre
più complesso:
Cloud, Virtualization …ed
eterogenei
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25. Automazione
Controllo e
monitoraggio
Riduzione
costi, Controllo
spesa
Ottimizzazione
delle risorse
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26. DOLLAR UNIVERSE
Main Features v.6
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27. Architecture
Consoles Java Console: UniViewer
 Light client
 Web mode
Management
Server
Management Server :
 Central point of authentication
 Centralized administration
 MS high availability
(clustering, shadowing, subordination)
Application
Servers
Application Server
 Distribution of automation processes
(distributed architecture)
 Unified kit (with all Managers)
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28. Centralized security management
Consoles Access to GUI
 With user/password
 Access control on MS + LDAP
Management
Server Logins  {rights on nodes}
Object Action
JOB=* CREATE
Central definition of the security (on UVMS)
LDAP
 Rights are defined for Logins  Groups  Roles
(credentials on node views)
 Security data is automatically synchronized on
all the Dollar Universe nodes (cache locally)
 Security is checked by Dollar Universe node
Application (same mechanism for GUI, CLI, BATCH)
Servers
New SSL communication
{rights on {rights on
node 1} node n}  HTTP Gateway available
 All communication secured by SSL
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29. Centralized Administration and Patching
 Graphical node selection
 Confirm and go!
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30. A new roll-out management
 Object Life cycle
 Object life cycle is managed centrally with object Packages
 Packages are used to store and deploy configuration (objects and node settings)
 Packages are exported to store and normalize roll-out in production
 Specific deployment tool (deployment hub) for easy objects distribution
Management
Server
BUILD
Dev./Test QA Production
RUN
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31. Crontab & Windows Scheduler Autodiscovery
 Autodiscovery of Crontab Jobs
 Automatic import
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32. Job Based Runbooks Definition
 Graphical definition
 Easy access from monitoring interfaces
 Simple pop-up or weblink
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33. Integration with Performance Monitoring
 System resources
 CPU: „‟<„‟,‟‟=„‟,‟‟>‟‟ % of CPU
 RAM: „‟<„‟,‟‟=„‟,‟‟>‟‟ Mb of memory
 Disk space in folder: % or Mb
 Generic resources
 Dependency on the execution result of a custom script (i.e. check value in a DB…)
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34. Ringraziamenti e Prossimi appuntamenti
7
Ottobre
24
Novembre
Seguiteci tramite la nostra bacheca eventi, sarete costantemente
aggiornati su tutte le novità in programma…
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35. THANK YOU
INNOVATION...
....To make your life every day...
BETTER!
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