This document provides an introduction to implementing an automotive CRM system for dealerships. It emphasizes that CRM projects often fail due to flawed implementation approaches. The document recommends dealerships first define their business requirements and processes to improve before automating them with software. It also suggests implementing CRM in high-win projects to minimize risk and maximize momentum. Overall, the document provides guidance on taking a strategic, process-focused approach to CRM implementation for dealership success.
CRM Process Implementation For Car DealersRalph Paglia
The document describes an automotive retail CRM implementation process with phases and examples of CRM processes. It outlines CRM processes for inbound and outbound interactions across phone, internet, showroom, and service touchpoints. Key processes include sales prospecting, lead management, sold/unsold follow-up, and service customer retention. Daily CRM execution is supported by integrated systems to track performance metrics.
The document discusses an automotive CRM solution called Consueto that aims to close the loop between CRM and dealer management systems. It describes Consueto's focus on automotive OEMs, dealers, and other entities. The solution is built on Microsoft Dynamics CRM and aims to improve customer relationship management through data-driven communications and understanding customer value. It outlines features for marketing management, sales processes, customer self-service, and integrating social networking data.
The document discusses strategies for new car dealerships to attract buyers and increase sales based on analysis of inventory, pricing, and merchandising data. It finds that listings with custom photos rather than stock photos receive more views. Listings priced below the manufacturer's suggested retail price (MSRP) with custom photos get the most views. Pricing below MSRP is more effective in attracting buyers when combined with strong merchandising. Dealers who price below MSRP see more views and more buyers than those listed at MSRP. Many shoppers will travel farther for a car priced 10% below MSRP.
CRM/DMS for for truck and commercial vehicle dealerships.Ksenia Rippa
This document describes DealerPoint, a specialized CRM for truck and commercial vehicle dealerships. It helps dealers optimize sales processes and customer service to increase vehicle and maintenance service sales. The CRM allows dealers to control managers' activities, preserve customer data even if a manager leaves, and generate reports on key metrics like new customers, offers sent, and appointments. It integrates with communication tools and mobile devices to provide functionality both in-dealership and on the road. Case studies show how two dealerships increased deals, commissions, and resolved customer data issues through using DealerPoint.
This document outlines a generic sales process from the perspective of tasks, performers, and opportunities. It shows the flow from initial contact through qualifying prospects, creating opportunities, following up, and ultimately closing won or lost opportunities. Key steps include creating contacts and opportunities in the system, scheduling follow-ups, evaluating fit and risk/reward, competing for business, and performing win analysis and next steps. The goal is to move prospects through the pipeline to forecast and ultimately close won business.
A complete sample process flow for Oracle Incentive Compensation for a real world customer. The compensation data was an external source and some customizations were done.
The document outlines a database backup process flow:
1) A database backup process initiates and backups database files to a remote server.
2) The remote backup system then backups the files to a tape backup system.
3) Tapes are shipped to a secure backup facility.
This document provides an introduction to implementing an automotive CRM system for dealerships. It emphasizes that CRM projects often fail due to flawed implementation approaches. The document recommends dealerships first define their business requirements and processes to improve before automating them with software. It also suggests implementing CRM in high-win projects to minimize risk and maximize momentum. Overall, the document provides guidance on taking a strategic, process-focused approach to CRM implementation for dealership success.
CRM Process Implementation For Car DealersRalph Paglia
The document describes an automotive retail CRM implementation process with phases and examples of CRM processes. It outlines CRM processes for inbound and outbound interactions across phone, internet, showroom, and service touchpoints. Key processes include sales prospecting, lead management, sold/unsold follow-up, and service customer retention. Daily CRM execution is supported by integrated systems to track performance metrics.
The document discusses an automotive CRM solution called Consueto that aims to close the loop between CRM and dealer management systems. It describes Consueto's focus on automotive OEMs, dealers, and other entities. The solution is built on Microsoft Dynamics CRM and aims to improve customer relationship management through data-driven communications and understanding customer value. It outlines features for marketing management, sales processes, customer self-service, and integrating social networking data.
The document discusses strategies for new car dealerships to attract buyers and increase sales based on analysis of inventory, pricing, and merchandising data. It finds that listings with custom photos rather than stock photos receive more views. Listings priced below the manufacturer's suggested retail price (MSRP) with custom photos get the most views. Pricing below MSRP is more effective in attracting buyers when combined with strong merchandising. Dealers who price below MSRP see more views and more buyers than those listed at MSRP. Many shoppers will travel farther for a car priced 10% below MSRP.
CRM/DMS for for truck and commercial vehicle dealerships.Ksenia Rippa
This document describes DealerPoint, a specialized CRM for truck and commercial vehicle dealerships. It helps dealers optimize sales processes and customer service to increase vehicle and maintenance service sales. The CRM allows dealers to control managers' activities, preserve customer data even if a manager leaves, and generate reports on key metrics like new customers, offers sent, and appointments. It integrates with communication tools and mobile devices to provide functionality both in-dealership and on the road. Case studies show how two dealerships increased deals, commissions, and resolved customer data issues through using DealerPoint.
This document outlines a generic sales process from the perspective of tasks, performers, and opportunities. It shows the flow from initial contact through qualifying prospects, creating opportunities, following up, and ultimately closing won or lost opportunities. Key steps include creating contacts and opportunities in the system, scheduling follow-ups, evaluating fit and risk/reward, competing for business, and performing win analysis and next steps. The goal is to move prospects through the pipeline to forecast and ultimately close won business.
A complete sample process flow for Oracle Incentive Compensation for a real world customer. The compensation data was an external source and some customizations were done.
The document outlines a database backup process flow:
1) A database backup process initiates and backups database files to a remote server.
2) The remote backup system then backups the files to a tape backup system.
3) Tapes are shipped to a secure backup facility.
The document outlines an Oracle Database Administration competency roadmap. It lists various certifications, technologies, and skills grouped under headings like Tuning and Backup/Recovery, Programming, Server, Security/Methodology. The roadmap provides a path for administrators to develop expertise in areas like database installation, configuration, performance tuning, programming, security, and emerging technologies.
17 seo myths you should leave behind in 2013Ralph Paglia
Myth 1: Keywords are still the most important ranking factor, but Google has evolved to prioritize other signals like content quality, usability, and mobile-friendliness. Myth 2: Stuffing keywords is an effective tactic, but it usually backfires since Google can easily detect spammy, low-quality content. Myth 3: One page is enough to rank for a keyword, but having a deep, multi-page site structure helps search engines understand your site's authority and trustworthiness on a topic.
#IBMInsight session presentation "Orchestrating a Customer-Activated Supply Chain"
Assembling the pieces of a customer-activated supply chain involves activities on three dimensions: Sharpen visibility and insight, Partner for innovation, Become customer-activated
IBM supply chain analytics solutions to leverage Big Data
More at ibm.biz/BdEPRX
Joint Presentation Panasonic and IBM at TU-Automotive Japan 2016 ( http://www.tu-auto.com/japan/ ):
- Understand how machine learning across multiple industry domains creates a new mobility experience
- Explore a coherent framework combining embedded, edge and cloud-computing elements to better predict vehicle and driver needs
This document contains over 100 tips for using Twitter effectively. Some of the key tips include:
1. Focus on building conversations and relationships rather than just broadcasting messages. Engage with others by listening, responding, and participating in dialogues.
2. Provide valuable, useful content for your followers rather than just self-promoting your brand or products. Share industry news, expertise in your field, or content from partners and customers.
3. Be authentic and genuine in your interactions. Do not come across as solely focused on marketing or selling. Listen to others and converse on a personal level to build trust and connections.
4. Use Twitter as part of an integrated social media strategy. Connect your
Digitalizing the Automotive Customer Relationship – Changing Dynamics in Cus...Jong-Seo Thomas Kim
IBP Insight:
Digitalizing the Automotive Customer Relationship – Changing Dynamics in Customer Communication
Im Bord Display wird dem Fahrer des Wagens eine Nachricht angezeigt:
„Sehr geehrter Herr Müller, die Wettervorhersagen für die nächste Woche sagen Frost an. Wir empfehlen den Wechsel auf Winterreifen. Ihr Autohändler Schmidt bietet Ihnen das Reifenwechsel-Komplettpaket für 60 Euro inkl. Auto-Wintercheck an. Bestätigen Sie diese Nachricht mit „OK“, um direkt telefonisch mit dem Autohändler zur Terminvereinbarung verbunden zu werden.“
Das Beispiel zeigt: Die digitalisierte Welt und Big Data eröffnen den Automobilherstellern und ihren Händlern eine Vielzahl neuer Möglichkeiten, um in einem kontinuierlichen Dialog mit ihren Kunden zu treten. Datenquellen wie das Connected Car oder Webportale zur Verwaltung des eigenen Fahrzeugs ermöglichen es, dem Kunden zielgerichtete Angebote zu machen. Traditionell war das Kundenbeziehungsmanagement fest bei den Autohändlern verankert. Hersteller waren zwar unterstützend durch Kommunikationsvorlagen oder die Analyse von Kundendaten involviert, sie hatten allerdings wenig Transparenz hinsichtlich der konkreten Kundeninteraktion. Die Kommunikation war weitestgehend standardisiert und ausgelegt für eine große Masse an Kunden auf festgelegten Zeitpunkten.
Neue Datenquellen wie Connected Car, Webportalen oder Social Media werden weitestgehend zentral von den Herstellern verwaltet. Um deren volles Potenzial nutzen zu können, müssen sie mit den Kundendaten beim Händler verknüpft werden. Nur so ist eine gezielte und maßgeschneiderte Kontaktaufnahme möglich.
Dabei gilt es jedoch, Herausforderungen zu überwinden. Automobilhersteller und Händler müssen enger zusammenarbeiten, um die Kundeninformationen an zentraler Stelle zu sammeln, sie zu analysieren und so eine ganzheitliche Kundenkommunikation zu schaffen. Zudem müssen auch die Kunden einen klaren Mehrwert in der Kommunikation sehen, um ihr Einverständnis für die Nutzung und Verknüpfung ihrer persönlichen Daten zu einem 360-Grad-Kundenprofil zu geben.
Die Experten der Unternehmensberatung Iskander Business Partner besitzen jahrelange Expertise im Bereich Customer Relationship Management (CRM) und haben die Chancen und Risiken eines digitalen Kundenbeziehungsmanagements im Automobilbereich analysiert. Wie werden Hersteller und Händler in der Zukunft mit den Kunden in Kontakt treten? Welche Voraussetzungen müssen erfüllt werden? Und wie müssen Hersteller und Händler zusammenarbeiten?
Ed Abbo, Senior Vice President of Application Development at Oracle, discusses the new features and capabilities of Siebel CRM 8.0. Siebel 8.0 focuses on providing real-time customer insights, enabling business responsiveness to changes, and ensuring value through deployment options and integration. It features a task-based user interface, industry enhancements, and allows for business process changes. Siebel CRM can be deployed on-premises, on-demand, or in a hybrid model, and is integrated with Oracle's other application suites.
The document provides details about operations and procedures for a Business Development Center (BDC) including:
1) The BDC aims to establish and maintain professional customer relationships to generate sales appointments and increase vehicles sold/serviced.
2) Key BDC processes include inbound phone calls, internet leads, follow up with sold customers, and future plans to incorporate unsold follow up and showroom traffic.
3) The BDC structure and staffing include a manager, coordinators to handle communications, and future plans to incorporate more departments and prospects. Performance metrics and pay plans are also outlined.
Service Marketing Management - Managing Customer Satisfaction at a authorized...Gopalakrishnan D
The document discusses managing customer satisfaction at a Maruti authorized service station. It outlines the service process in 4 stages: service initiation, in-service experience, service delivery, and post-service experience. It notes that service contributes 75% of earnings from a customer over their lifetime. Factors like time, communication, staff behavior and expertise impact customer satisfaction at each stage of service. Measuring and closing gaps between expectations and perceptions is important to improve satisfaction.
The Science of Predictive Maintenance: IBM's Predictive Analytics SolutionSenturus
Overview of IBM’s Predictive Maintenance and Quality (PMQ) solution. View the webinar video recording and download this deck: http://www.senturus.com/resources/science-predictive-maintenance/.
We show you the PMQ solution can keep manufacturing processes, infrastructure and field equipment running to maximize use and performance, while minimizing costs.
We show how you can use powerful analytics and data integration to help: Anticipate asset maintenance and product quality problems, Reduce unscheduled asset downtime, Spend less time solving production machinery and field asset problems, Improve asset productivity and process quality, Monitor how assets are performing in real-time and predict what will happen next.
Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.
This document provides an exploratory module on automotive servicing for grades 7 and 8. It covers five lessons: (1) use of hand tools, (2) mensuration and calculations, (3) interpretation of plans and drawings, (4) shop maintenance, and (5) occupational health and safety procedures. Each lesson defines terms, outlines learning outcomes and performance standards, and provides materials, activities, and assessments to help students learn key competencies for automotive servicing. The module aims to introduce students to the field of automotive servicing and prepare them for the Automotive Servicing National Certificate Level I.
Courtesy Chevrolet Internet Lead Management Process Map with Indexed TemplatesRalph Paglia
The document outlines the eLead management process for Courtesy Chevrolet, beginning when a customer submits a lead online. It involves:
1) The dealer receives the lead and sends an automated email acknowledging it within 24 hours.
2) An internet sales specialist is assigned and sends a personalized email with 4 vehicle quotes within 2 business hours.
3) The specialist then calls the customer to discuss the quotes and set up a test drive appointment.
The process details follow up procedures over the next 75 days if the customer does not initially respond, including more reminder emails and phone calls aimed at converting the lead into a sale.
This document discusses managing customer satisfaction through efficient service operations at Maruti Suzuki authorized service centers. It outlines the importance of customer satisfaction to lifetime value, key factors that affect satisfaction like the service process, and challenges around meeting customer expectations. The document analyzes gaps in Maruti's service process and provides recommendations to improve current customer satisfaction management systems based on principles of service operations management.
Digital Transformation in Automotive Industry Chinese-German CAR Symposiumaccenture
China has now the world’s largest netizen population and the largest e-commerce market. With a large population of “always on” consumers, the digital eco-system is evolving rapidly in China and is drastically redefining customer experience management in all key dimensions. Fast development of connected car technology and its new applications have created a new biz platform. What does this mean for car manufacturers?
Cognitive Predictive Maintenance for AutomotiveAnita Raj
In a world grappling with unanswered challenges and hidden data, the need of the hour is to unravel the dark mysteries that surround the auto industry today. It’s time to change the machine game and unlock the true human potential. It’s time to improve the overall quality of life for workers and passengers and ensure no leaf is unturned when it comes to safety and efficiency. Cognitive predictive maintenance is the game changer, that holds the key to minimizing auto recall.
The document outlines a CRM sales process flow that includes lead handling, quoting, follow up and selling, closing, and surveying. Key steps include leads being assigned to sales reps from web forms or emails, reps beginning the quoting process by gathering customer data, sending quotes via email, following up within 24-72 hours and 14 days of the decision date to close deals, converting quotes to bookings or closing as lost/canceled, and sending surveys post-interaction.
Charging Fueling & Infrastructure (CFI) Program Resources by Cat PleinForth
Cat Plein, Development & Communications Director of Forth, gave this presentation at the Forth and Electrification Coalition CFI Grant Program - Overview and Technical Assistance webinar on June 12, 2024.
The document outlines an Oracle Database Administration competency roadmap. It lists various certifications, technologies, and skills grouped under headings like Tuning and Backup/Recovery, Programming, Server, Security/Methodology. The roadmap provides a path for administrators to develop expertise in areas like database installation, configuration, performance tuning, programming, security, and emerging technologies.
17 seo myths you should leave behind in 2013Ralph Paglia
Myth 1: Keywords are still the most important ranking factor, but Google has evolved to prioritize other signals like content quality, usability, and mobile-friendliness. Myth 2: Stuffing keywords is an effective tactic, but it usually backfires since Google can easily detect spammy, low-quality content. Myth 3: One page is enough to rank for a keyword, but having a deep, multi-page site structure helps search engines understand your site's authority and trustworthiness on a topic.
#IBMInsight session presentation "Orchestrating a Customer-Activated Supply Chain"
Assembling the pieces of a customer-activated supply chain involves activities on three dimensions: Sharpen visibility and insight, Partner for innovation, Become customer-activated
IBM supply chain analytics solutions to leverage Big Data
More at ibm.biz/BdEPRX
Joint Presentation Panasonic and IBM at TU-Automotive Japan 2016 ( http://www.tu-auto.com/japan/ ):
- Understand how machine learning across multiple industry domains creates a new mobility experience
- Explore a coherent framework combining embedded, edge and cloud-computing elements to better predict vehicle and driver needs
This document contains over 100 tips for using Twitter effectively. Some of the key tips include:
1. Focus on building conversations and relationships rather than just broadcasting messages. Engage with others by listening, responding, and participating in dialogues.
2. Provide valuable, useful content for your followers rather than just self-promoting your brand or products. Share industry news, expertise in your field, or content from partners and customers.
3. Be authentic and genuine in your interactions. Do not come across as solely focused on marketing or selling. Listen to others and converse on a personal level to build trust and connections.
4. Use Twitter as part of an integrated social media strategy. Connect your
Digitalizing the Automotive Customer Relationship – Changing Dynamics in Cus...Jong-Seo Thomas Kim
IBP Insight:
Digitalizing the Automotive Customer Relationship – Changing Dynamics in Customer Communication
Im Bord Display wird dem Fahrer des Wagens eine Nachricht angezeigt:
„Sehr geehrter Herr Müller, die Wettervorhersagen für die nächste Woche sagen Frost an. Wir empfehlen den Wechsel auf Winterreifen. Ihr Autohändler Schmidt bietet Ihnen das Reifenwechsel-Komplettpaket für 60 Euro inkl. Auto-Wintercheck an. Bestätigen Sie diese Nachricht mit „OK“, um direkt telefonisch mit dem Autohändler zur Terminvereinbarung verbunden zu werden.“
Das Beispiel zeigt: Die digitalisierte Welt und Big Data eröffnen den Automobilherstellern und ihren Händlern eine Vielzahl neuer Möglichkeiten, um in einem kontinuierlichen Dialog mit ihren Kunden zu treten. Datenquellen wie das Connected Car oder Webportale zur Verwaltung des eigenen Fahrzeugs ermöglichen es, dem Kunden zielgerichtete Angebote zu machen. Traditionell war das Kundenbeziehungsmanagement fest bei den Autohändlern verankert. Hersteller waren zwar unterstützend durch Kommunikationsvorlagen oder die Analyse von Kundendaten involviert, sie hatten allerdings wenig Transparenz hinsichtlich der konkreten Kundeninteraktion. Die Kommunikation war weitestgehend standardisiert und ausgelegt für eine große Masse an Kunden auf festgelegten Zeitpunkten.
Neue Datenquellen wie Connected Car, Webportalen oder Social Media werden weitestgehend zentral von den Herstellern verwaltet. Um deren volles Potenzial nutzen zu können, müssen sie mit den Kundendaten beim Händler verknüpft werden. Nur so ist eine gezielte und maßgeschneiderte Kontaktaufnahme möglich.
Dabei gilt es jedoch, Herausforderungen zu überwinden. Automobilhersteller und Händler müssen enger zusammenarbeiten, um die Kundeninformationen an zentraler Stelle zu sammeln, sie zu analysieren und so eine ganzheitliche Kundenkommunikation zu schaffen. Zudem müssen auch die Kunden einen klaren Mehrwert in der Kommunikation sehen, um ihr Einverständnis für die Nutzung und Verknüpfung ihrer persönlichen Daten zu einem 360-Grad-Kundenprofil zu geben.
Die Experten der Unternehmensberatung Iskander Business Partner besitzen jahrelange Expertise im Bereich Customer Relationship Management (CRM) und haben die Chancen und Risiken eines digitalen Kundenbeziehungsmanagements im Automobilbereich analysiert. Wie werden Hersteller und Händler in der Zukunft mit den Kunden in Kontakt treten? Welche Voraussetzungen müssen erfüllt werden? Und wie müssen Hersteller und Händler zusammenarbeiten?
Ed Abbo, Senior Vice President of Application Development at Oracle, discusses the new features and capabilities of Siebel CRM 8.0. Siebel 8.0 focuses on providing real-time customer insights, enabling business responsiveness to changes, and ensuring value through deployment options and integration. It features a task-based user interface, industry enhancements, and allows for business process changes. Siebel CRM can be deployed on-premises, on-demand, or in a hybrid model, and is integrated with Oracle's other application suites.
The document provides details about operations and procedures for a Business Development Center (BDC) including:
1) The BDC aims to establish and maintain professional customer relationships to generate sales appointments and increase vehicles sold/serviced.
2) Key BDC processes include inbound phone calls, internet leads, follow up with sold customers, and future plans to incorporate unsold follow up and showroom traffic.
3) The BDC structure and staffing include a manager, coordinators to handle communications, and future plans to incorporate more departments and prospects. Performance metrics and pay plans are also outlined.
Service Marketing Management - Managing Customer Satisfaction at a authorized...Gopalakrishnan D
The document discusses managing customer satisfaction at a Maruti authorized service station. It outlines the service process in 4 stages: service initiation, in-service experience, service delivery, and post-service experience. It notes that service contributes 75% of earnings from a customer over their lifetime. Factors like time, communication, staff behavior and expertise impact customer satisfaction at each stage of service. Measuring and closing gaps between expectations and perceptions is important to improve satisfaction.
The Science of Predictive Maintenance: IBM's Predictive Analytics SolutionSenturus
Overview of IBM’s Predictive Maintenance and Quality (PMQ) solution. View the webinar video recording and download this deck: http://www.senturus.com/resources/science-predictive-maintenance/.
We show you the PMQ solution can keep manufacturing processes, infrastructure and field equipment running to maximize use and performance, while minimizing costs.
We show how you can use powerful analytics and data integration to help: Anticipate asset maintenance and product quality problems, Reduce unscheduled asset downtime, Spend less time solving production machinery and field asset problems, Improve asset productivity and process quality, Monitor how assets are performing in real-time and predict what will happen next.
Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.
This document provides an exploratory module on automotive servicing for grades 7 and 8. It covers five lessons: (1) use of hand tools, (2) mensuration and calculations, (3) interpretation of plans and drawings, (4) shop maintenance, and (5) occupational health and safety procedures. Each lesson defines terms, outlines learning outcomes and performance standards, and provides materials, activities, and assessments to help students learn key competencies for automotive servicing. The module aims to introduce students to the field of automotive servicing and prepare them for the Automotive Servicing National Certificate Level I.
Courtesy Chevrolet Internet Lead Management Process Map with Indexed TemplatesRalph Paglia
The document outlines the eLead management process for Courtesy Chevrolet, beginning when a customer submits a lead online. It involves:
1) The dealer receives the lead and sends an automated email acknowledging it within 24 hours.
2) An internet sales specialist is assigned and sends a personalized email with 4 vehicle quotes within 2 business hours.
3) The specialist then calls the customer to discuss the quotes and set up a test drive appointment.
The process details follow up procedures over the next 75 days if the customer does not initially respond, including more reminder emails and phone calls aimed at converting the lead into a sale.
This document discusses managing customer satisfaction through efficient service operations at Maruti Suzuki authorized service centers. It outlines the importance of customer satisfaction to lifetime value, key factors that affect satisfaction like the service process, and challenges around meeting customer expectations. The document analyzes gaps in Maruti's service process and provides recommendations to improve current customer satisfaction management systems based on principles of service operations management.
Digital Transformation in Automotive Industry Chinese-German CAR Symposiumaccenture
China has now the world’s largest netizen population and the largest e-commerce market. With a large population of “always on” consumers, the digital eco-system is evolving rapidly in China and is drastically redefining customer experience management in all key dimensions. Fast development of connected car technology and its new applications have created a new biz platform. What does this mean for car manufacturers?
Cognitive Predictive Maintenance for AutomotiveAnita Raj
In a world grappling with unanswered challenges and hidden data, the need of the hour is to unravel the dark mysteries that surround the auto industry today. It’s time to change the machine game and unlock the true human potential. It’s time to improve the overall quality of life for workers and passengers and ensure no leaf is unturned when it comes to safety and efficiency. Cognitive predictive maintenance is the game changer, that holds the key to minimizing auto recall.
The document outlines a CRM sales process flow that includes lead handling, quoting, follow up and selling, closing, and surveying. Key steps include leads being assigned to sales reps from web forms or emails, reps beginning the quoting process by gathering customer data, sending quotes via email, following up within 24-72 hours and 14 days of the decision date to close deals, converting quotes to bookings or closing as lost/canceled, and sending surveys post-interaction.
Charging Fueling & Infrastructure (CFI) Program Resources by Cat PleinForth
Cat Plein, Development & Communications Director of Forth, gave this presentation at the Forth and Electrification Coalition CFI Grant Program - Overview and Technical Assistance webinar on June 12, 2024.
Charging and Fueling Infrastructure Grant: Round 2 by Brandt HertensteinForth
Brandt Hertenstein, Program Manager of the Electrification Coalition gave this presentation at the Forth and Electrification Coalition CFI Grant Program - Overview and Technical Assistance webinar on June 12, 2024.
Dahua provides a comprehensive guide on how to install their security camera systems. Learn about the different types of cameras and system components, as well as the installation process.
Top-Quality AC Service for Mini Cooper Optimal Cooling PerformanceMotor Haus
Ensure your Mini Cooper stays cool and comfortable with our top-quality AC service. Our expert technicians provide comprehensive maintenance, repairs, and performance optimization, guaranteeing reliable cooling and peak efficiency. Trust us for quick, professional service that keeps your Mini Cooper's air conditioning system in top condition, ensuring a pleasant driving experience year-round.
2. Orby Technologies
European Automotive Trends for 2015
CRM is more Digital
Digital needs more CRM
Dealers should expect Less customer visits
Dealers should expect One customer visit
Over half of the Web Leads are ignored by European
Dealers
90% of Car Evaluations begin on the Web
Customers can become Fans, but what does that mean?