This document presents a proposed IP telephony system for a hospital. It includes a diagram showing the system architecture with a voice server, application server, database, IP network and mobile GSM network connecting to user phones. It then discusses benefits of IP telephony for hospitals, including flexibility to use analog and digital phones, faster disaster recovery by relocating phone systems, higher productivity and lower costs through improved employee efficiency and reduced infrastructure expenses, and future-proofing the system for growth.
Interactive voice response (IVR) systems allow callers to interact with a company's phone system using voice prompts and touchtone inputs rather than speaking to a live operator. IVR systems answer calls automatically, use prerecorded menus and options that callers can select by phone keypad, and can answer simple questions in order to free up employees to handle more complex issues. They provide 24/7 automated service to customers who can access simple information quickly from anywhere at any time.
Uniphore's mission is to enable enterprise mobility by connecting businesses to customers, employees, and partners through voice biometrics, multi-‐lingual speech
recognition and comprehensive mobile technologies.
The document discusses interactive voice response (IVR) systems, which allow users to access information stored on computers via telephone. IVR systems use pre-recorded messages and prompts to provide services like banking information, travel booking, and agricultural rates. The author proposes developing multilingual IVR systems to better serve rural Indian communities by providing information in local languages over the telephone. These systems could help address issues of illiteracy and lack of access to technology in rural areas.
Insight IVR is a powerful interactive call flow software that allows companies to create customized automated phone applications. It has a robust call handling engine that can handle high call volumes and supports both TDM and VoIP networks. The software also includes an application generator that allows non-technical users to visually design call flows using a drag-and-drop interface. Insight IVR provides various features like text-to-speech, speech recognition, database integration and call transferring to build powerful IVR solutions for industries like customer service, healthcare, and education.
Speech Recognition for Agriculture based Interactive Voice Response SystemIJMER
This document discusses the development of an interactive voice response system (IVRS) for agricultural assistance for farmers in Marathi. It summarizes:
1) A Marathi speech database was created related to agricultural applications, including names of crops, infection symptoms, and disease names and solutions. This database was used to train and test the IVRS system.
2) An IVRS model called AGRO IVRS was proposed that would allow farmers to get information about crop diseases and solutions by phone in their native Marathi language.
3) The system was experimentally tested and achieved an overall recognition rate of 91% for 260 sentences. The IVRS model has the potential to provide farmers with 24/7 remote access to
Call Center Based Technology Support Services for AfricaFatih Boran Berber
This is our business plan we prepared in 2013 to penetrate African IT Services market. Please check. Any African partnerships to realize this plan is more than wellcome.
The Definitive Guide to Automated IVR Phone SurveysDialogTech
How well do you know your target audience? Do you know how satisfied your customers are with your products and services? Do you know your prospects’ most pressing pain points, or what features they value most in a solution?
The answers to these and similar questions often separate the successful businesses from the underperforming. That’s why more and more companies today are embracing the value of customer phone surveys.
Get this guide and learn how to use automated IVR phone surveys for:
-Measuring customer service and support satisfaction
-Automating pre- and post-delivery appointment surveys and confirmations
-Generating, capturing, and scoring phone leads
-Receiving feedback from customers testing new products in beta
-Conducting market research
-Soliciting order reminders and reordering
Interactive voice response (IVR) systems allow callers to interact with a company's phone system using voice prompts and touchtone inputs rather than speaking to a live operator. IVR systems answer calls automatically, use prerecorded menus and options that callers can select by phone keypad, and can answer simple questions in order to free up employees to handle more complex issues. They provide 24/7 automated service to customers who can access simple information quickly from anywhere at any time.
Uniphore's mission is to enable enterprise mobility by connecting businesses to customers, employees, and partners through voice biometrics, multi-‐lingual speech
recognition and comprehensive mobile technologies.
The document discusses interactive voice response (IVR) systems, which allow users to access information stored on computers via telephone. IVR systems use pre-recorded messages and prompts to provide services like banking information, travel booking, and agricultural rates. The author proposes developing multilingual IVR systems to better serve rural Indian communities by providing information in local languages over the telephone. These systems could help address issues of illiteracy and lack of access to technology in rural areas.
Insight IVR is a powerful interactive call flow software that allows companies to create customized automated phone applications. It has a robust call handling engine that can handle high call volumes and supports both TDM and VoIP networks. The software also includes an application generator that allows non-technical users to visually design call flows using a drag-and-drop interface. Insight IVR provides various features like text-to-speech, speech recognition, database integration and call transferring to build powerful IVR solutions for industries like customer service, healthcare, and education.
Speech Recognition for Agriculture based Interactive Voice Response SystemIJMER
This document discusses the development of an interactive voice response system (IVRS) for agricultural assistance for farmers in Marathi. It summarizes:
1) A Marathi speech database was created related to agricultural applications, including names of crops, infection symptoms, and disease names and solutions. This database was used to train and test the IVRS system.
2) An IVRS model called AGRO IVRS was proposed that would allow farmers to get information about crop diseases and solutions by phone in their native Marathi language.
3) The system was experimentally tested and achieved an overall recognition rate of 91% for 260 sentences. The IVRS model has the potential to provide farmers with 24/7 remote access to
Call Center Based Technology Support Services for AfricaFatih Boran Berber
This is our business plan we prepared in 2013 to penetrate African IT Services market. Please check. Any African partnerships to realize this plan is more than wellcome.
The Definitive Guide to Automated IVR Phone SurveysDialogTech
How well do you know your target audience? Do you know how satisfied your customers are with your products and services? Do you know your prospects’ most pressing pain points, or what features they value most in a solution?
The answers to these and similar questions often separate the successful businesses from the underperforming. That’s why more and more companies today are embracing the value of customer phone surveys.
Get this guide and learn how to use automated IVR phone surveys for:
-Measuring customer service and support satisfaction
-Automating pre- and post-delivery appointment surveys and confirmations
-Generating, capturing, and scoring phone leads
-Receiving feedback from customers testing new products in beta
-Conducting market research
-Soliciting order reminders and reordering
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
VoIP networks face several challenges including delay, jitter, packet loss, and echo. Delay can be caused by propagation, serialization, handling, queuing delays. Jitter is the variation in packet arrival times. Packet loss is common in data networks. Echo is normally caused by impedance mismatches but can also occur in VoIP. Voice compression techniques like G.711, G.729, and G.723.1 are used to reduce bandwidth usage. Voice activity detection cuts bandwidth when no one is speaking but can clip sounds. Multiple digital to analog conversions degrade voice quality more for compressed speech.
This document discusses semiconductor manufacturing process control and variation. It covers the multi-step semiconductor fabrication process, types of defects and parametric variations, sources of temporal and spatial variation, and techniques for modeling processes and variation, optimizing processes through robust design, and controlling variation through feedback.
This document provides a case study on using an IP PBX solution over WiMAX technology. It begins with an abstract explaining that the paper will discuss IP PBXs and transmitting voice over IP networks, as well as how WiMAX can provide universal access. The body of the document then defines IP PBXs, their advantages, standards used, and how WiMAX can serve as the backbone for various voice and data applications like IP PBXs across different usage scenarios such as education and rural networks. It provides diagrams of sample network topologies and concludes that WiMAX enables flexible, high-bandwidth delivery of real-time applications and services.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
Whizle is an online platform that allows users to create, share, and collaborate on "Whizles", which are interactive step-by-step guides composed of text, media resources, and links. The platform is aimed at students, educators, professionals, and organizations to help them discover, learn from, and share educational resources. Users can follow other users and organizations, search and select topics of interest, and view personalized feeds of newly added content and updates from those they follow.
The document discusses atomic force microscopy (AFM) and scanning tunneling microscopy (STM) techniques for nanoscale characterization, including a history of their development, operating principles, imaging modes, commercial applications, and examples of AFM tip fabrication methods and molecular imaging. It provides technical details on topics like non-contact dynamic mode AFM, carbon nanotube tips, and single-molecule force recognition events measured with AFM.
Carriers in semiconductors move through two mechanisms: drift and diffusion. Drift is the movement of charge carriers due to an applied electric field, while diffusion is the flow of carriers from high density to low density regions. Together, drift and diffusion determine the current-voltage characteristics of semiconductor devices. Temperature gradients can also cause carrier movement but have less impact as device sizes shrink. The total current density in a semiconductor is the sum of the drift and diffusion current densities.
This document summarizes a lecture on microfluidics and their applications including lab-on-a-chip devices. Key topics discussed include microfluidic applications in areas like blood analysis, biochemical detection, chemical synthesis, and DNA sequencing. Common microfluidic materials like silicon, glass, and polymers are also summarized. Fabrication techniques for polymers include casting, hot embossing, and injection molding. Lab-on-a-chip offers advantages of low cost, small sample/reagent sizes, and minimized harmful byproducts compared to conventional laboratories.
This lecture discusses energy bands, bonds, and the differences between metals, insulators, and semiconductors. Insulators have a large band gap of 3.5-6eV, resulting in very few charge carriers at room temperature. Semiconductors have a smaller 1eV band gap, allowing their resistivity to be controlled over many orders of magnitude. The document also briefly introduces statistical mechanics and three probability distribution functions: Maxwell-Boltzmann for distinguishable particles, Bose-Einstein for indistinguishable particles with unlimited occupancy of states, and Fermi-Dirac for indistinguishable particles with single occupancy of states.
Building & Sharing Plans & Guides Basheir Hashim [email_address]
Whizle is a concept for creating and collaboratively building structured guides and plans called "Whizles" that can be shared with others. Whizles would provide plans for various topics like delivering IT solutions, marketing online products, and learning techniques. Users on Whizle could easily create plans by adding steps and reusable resources, and a bookmarklet called Whizmark would allow capturing resources from the web to include in Whizles. The goal is to effectively share knowledge through collaborative creation and publishing of structured plans and guides.
This document discusses quality of service (QoS) techniques for managing bandwidth and latency requirements of different network applications like VoIP. It covers class of service and type of service fields which allow grouping of packet flows. It also discusses queuing techniques like weighted fair queuing, priority queuing, and custom queuing which allow controlling bandwidth allocation to different traffic types. Packet classification methods like IP precedence and policy routing are also covered which allow setting priority levels for traffic.
Whizle is a platform that allows students and universities to share knowledge through creating and posting "Whizles", which are step-by-step guides composed of notes, resources, and media. Users can discover new information, demonstrate their expertise, and connect with other students, industry experts, and employers. Whizles can be created individually or collaboratively by adding steps and resources over time from various sources.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
This document summarizes the benefits of implementing a Voice over IP (VoIP) system for call centers, including cost savings and a single infrastructure. It describes the challenges of traditional circuit-switched call centers, such as toll charges and employee turnover. A VoIP or "packet telephony" call center allows agents to work remotely via softphones, reducing costs. Agents have access to a common set of applications and caller information through the data network. This provides a better customer experience compared to traditional call centers with physical limitations.
The document discusses the benefits of implementing Voice over IP (VoIP) in call centers. Specifically, it compares traditional circuit-switched call centers to packet telephony call centers enabled by VoIP. Packet telephony call centers allow for telecommuting agents, common infrastructures for voice and data, and follow-the-sun staffing models across geographic regions. This reduces costs and improves agent resources and call routing compared to traditional circuit-switched call centers.
This document summarizes the construction of three solar model cars by the author. The first car was built using Tamiya components purchased from a hobby shop. The second car followed the specifications for the Junior Solar Sprint competition and used a larger solar panel and specific motor. The third car was an inexpensive Sun Zoon Lite kit containing a very small solar panel that required modifying the gearing to get the car to move. The document provides details on the components, construction, and experiments with different solar panels and gearing for each model.
This document discusses SWOT analysis for call centers in Bangladesh, identifying strengths such as abundant and cheaper labor, as well as weaknesses like higher infrastructure costs. It also outlines opportunities in the large global market and threats such as potential legislation against outsourcing. Next, it describes how internet service providers can offer voice services by better utilizing existing IP infrastructure for calling cards. It provides an overview of value-added services like internet call waiting and virtual second phone lines. Finally, it discusses convergence of voice and data networks in enterprises and benefits like reduced costs and increased flexibility.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
Using Whizle in a university, college or any learning organization to reinforce learning and help students connect with each other across organizational boundaries and find relevant resources
This document discusses how IP telephony can help the Bangladesh Telecommunication Regulatory Commission (BTRC) generate revenue. It provides examples of how IP telephony has been implemented in government, education, healthcare and finance to reduce costs and increase productivity. The document also discusses how BTRC has taken actions like licensing and taxation to generate revenue from illegal IP telephony operations in Bangladesh. In conclusion, the widespread adoption of IP telephony provides great opportunities for BTRC and Bangladesh to substantially increase government telecom revenue through regulatory measures.
PTCL is the largest telecommunication company in Pakistan. It provides telephony, internet, and other services across Pakistan through its network of over 2,000 telephone exchanges. While it was originally a state-owned monopoly, the government has partially privatized the company by selling shares to Etisalat in 2006. PTCL offers services for both consumers and corporate customers, including landline, broadband, and wireless services.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
VoIP networks face several challenges including delay, jitter, packet loss, and echo. Delay can be caused by propagation, serialization, handling, queuing delays. Jitter is the variation in packet arrival times. Packet loss is common in data networks. Echo is normally caused by impedance mismatches but can also occur in VoIP. Voice compression techniques like G.711, G.729, and G.723.1 are used to reduce bandwidth usage. Voice activity detection cuts bandwidth when no one is speaking but can clip sounds. Multiple digital to analog conversions degrade voice quality more for compressed speech.
This document discusses semiconductor manufacturing process control and variation. It covers the multi-step semiconductor fabrication process, types of defects and parametric variations, sources of temporal and spatial variation, and techniques for modeling processes and variation, optimizing processes through robust design, and controlling variation through feedback.
This document provides a case study on using an IP PBX solution over WiMAX technology. It begins with an abstract explaining that the paper will discuss IP PBXs and transmitting voice over IP networks, as well as how WiMAX can provide universal access. The body of the document then defines IP PBXs, their advantages, standards used, and how WiMAX can serve as the backbone for various voice and data applications like IP PBXs across different usage scenarios such as education and rural networks. It provides diagrams of sample network topologies and concludes that WiMAX enables flexible, high-bandwidth delivery of real-time applications and services.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
Whizle is an online platform that allows users to create, share, and collaborate on "Whizles", which are interactive step-by-step guides composed of text, media resources, and links. The platform is aimed at students, educators, professionals, and organizations to help them discover, learn from, and share educational resources. Users can follow other users and organizations, search and select topics of interest, and view personalized feeds of newly added content and updates from those they follow.
The document discusses atomic force microscopy (AFM) and scanning tunneling microscopy (STM) techniques for nanoscale characterization, including a history of their development, operating principles, imaging modes, commercial applications, and examples of AFM tip fabrication methods and molecular imaging. It provides technical details on topics like non-contact dynamic mode AFM, carbon nanotube tips, and single-molecule force recognition events measured with AFM.
Carriers in semiconductors move through two mechanisms: drift and diffusion. Drift is the movement of charge carriers due to an applied electric field, while diffusion is the flow of carriers from high density to low density regions. Together, drift and diffusion determine the current-voltage characteristics of semiconductor devices. Temperature gradients can also cause carrier movement but have less impact as device sizes shrink. The total current density in a semiconductor is the sum of the drift and diffusion current densities.
This document summarizes a lecture on microfluidics and their applications including lab-on-a-chip devices. Key topics discussed include microfluidic applications in areas like blood analysis, biochemical detection, chemical synthesis, and DNA sequencing. Common microfluidic materials like silicon, glass, and polymers are also summarized. Fabrication techniques for polymers include casting, hot embossing, and injection molding. Lab-on-a-chip offers advantages of low cost, small sample/reagent sizes, and minimized harmful byproducts compared to conventional laboratories.
This lecture discusses energy bands, bonds, and the differences between metals, insulators, and semiconductors. Insulators have a large band gap of 3.5-6eV, resulting in very few charge carriers at room temperature. Semiconductors have a smaller 1eV band gap, allowing their resistivity to be controlled over many orders of magnitude. The document also briefly introduces statistical mechanics and three probability distribution functions: Maxwell-Boltzmann for distinguishable particles, Bose-Einstein for indistinguishable particles with unlimited occupancy of states, and Fermi-Dirac for indistinguishable particles with single occupancy of states.
Building & Sharing Plans & Guides Basheir Hashim [email_address]
Whizle is a concept for creating and collaboratively building structured guides and plans called "Whizles" that can be shared with others. Whizles would provide plans for various topics like delivering IT solutions, marketing online products, and learning techniques. Users on Whizle could easily create plans by adding steps and reusable resources, and a bookmarklet called Whizmark would allow capturing resources from the web to include in Whizles. The goal is to effectively share knowledge through collaborative creation and publishing of structured plans and guides.
This document discusses quality of service (QoS) techniques for managing bandwidth and latency requirements of different network applications like VoIP. It covers class of service and type of service fields which allow grouping of packet flows. It also discusses queuing techniques like weighted fair queuing, priority queuing, and custom queuing which allow controlling bandwidth allocation to different traffic types. Packet classification methods like IP precedence and policy routing are also covered which allow setting priority levels for traffic.
Whizle is a platform that allows students and universities to share knowledge through creating and posting "Whizles", which are step-by-step guides composed of notes, resources, and media. Users can discover new information, demonstrate their expertise, and connect with other students, industry experts, and employers. Whizles can be created individually or collaboratively by adding steps and resources over time from various sources.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
This document summarizes the benefits of implementing a Voice over IP (VoIP) system for call centers, including cost savings and a single infrastructure. It describes the challenges of traditional circuit-switched call centers, such as toll charges and employee turnover. A VoIP or "packet telephony" call center allows agents to work remotely via softphones, reducing costs. Agents have access to a common set of applications and caller information through the data network. This provides a better customer experience compared to traditional call centers with physical limitations.
The document discusses the benefits of implementing Voice over IP (VoIP) in call centers. Specifically, it compares traditional circuit-switched call centers to packet telephony call centers enabled by VoIP. Packet telephony call centers allow for telecommuting agents, common infrastructures for voice and data, and follow-the-sun staffing models across geographic regions. This reduces costs and improves agent resources and call routing compared to traditional circuit-switched call centers.
This document summarizes the construction of three solar model cars by the author. The first car was built using Tamiya components purchased from a hobby shop. The second car followed the specifications for the Junior Solar Sprint competition and used a larger solar panel and specific motor. The third car was an inexpensive Sun Zoon Lite kit containing a very small solar panel that required modifying the gearing to get the car to move. The document provides details on the components, construction, and experiments with different solar panels and gearing for each model.
This document discusses SWOT analysis for call centers in Bangladesh, identifying strengths such as abundant and cheaper labor, as well as weaknesses like higher infrastructure costs. It also outlines opportunities in the large global market and threats such as potential legislation against outsourcing. Next, it describes how internet service providers can offer voice services by better utilizing existing IP infrastructure for calling cards. It provides an overview of value-added services like internet call waiting and virtual second phone lines. Finally, it discusses convergence of voice and data networks in enterprises and benefits like reduced costs and increased flexibility.
Lecture on Introduction of Semiconductor at North South University as the undergraduate course (ETE411)
=======================
Dr. Mashiur Rahman
Assistant Professor
Dept. of Electrical Engineering and Computer Science
North South University, Dhaka, Bangladesh
http://mashiur.biggani.org
Using Whizle in a university, college or any learning organization to reinforce learning and help students connect with each other across organizational boundaries and find relevant resources
This document discusses how IP telephony can help the Bangladesh Telecommunication Regulatory Commission (BTRC) generate revenue. It provides examples of how IP telephony has been implemented in government, education, healthcare and finance to reduce costs and increase productivity. The document also discusses how BTRC has taken actions like licensing and taxation to generate revenue from illegal IP telephony operations in Bangladesh. In conclusion, the widespread adoption of IP telephony provides great opportunities for BTRC and Bangladesh to substantially increase government telecom revenue through regulatory measures.
PTCL is the largest telecommunication company in Pakistan. It provides telephony, internet, and other services across Pakistan through its network of over 2,000 telephone exchanges. While it was originally a state-owned monopoly, the government has partially privatized the company by selling shares to Etisalat in 2006. PTCL offers services for both consumers and corporate customers, including landline, broadband, and wireless services.
The document discusses a meeting on Voice over IP technologies being held on February 9th 2006 in Wheaton, Illinois. It will include a panel discussion on whether VoIP is right for different organizations, moderated by Anup Manchanda of Teleprime. The document also provides information about Teleprime, a company that assists with legacy to IP migration, and their experience implementing VoIP technologies. It outlines questions that will be asked of the panelists on various topics related to implementing and administering VoIP systems.
India is the fastest growing and the 2nd largest telecom market in the world (the largest being China). With more than 700 million wireless subscribers and 35 million wireline subscribers, the industry is growing at a fast pace and has been adding more than 16 million subscriber every month for the past 1 year.
e4e is a global IT and business process outsourcing company founded in 2000 that focuses on technical support, healthcare, and interactive entertainment services. It has over 3000 employees across offices in 4 countries, serving over 100 clients. e4e brings deep domain expertise in its business areas and offers a flexible global delivery model.
Pakistan Telecommunication Company Limited (PTCL)Malik Younis
Presentation covering history, current status,strategic management and SWOT analysis of PTCL. Ptcl is number one landline and broadband internet provider in Pakistan.
UroCare, a medical practice in Illinois, installed an Epygi Quadro6L IP PBX phone system with snom handsets to improve communications for their growing client base. The Epygi solution provided a vast range of features, bundled monthly costs, and a focus on customer satisfaction. Teleprime installed the system in under three hours, allowing UroCare to best serve clients with an auto attendant, call paging, unified messaging, and find me/follow me features. The new system enabled UroCare to be more productive and provide the highest level of commitment to patients.
Infoserve Technology Corp. is a provider of communications, Internet access, and VPN services focused on the Greater China market. The document provides an overview of Infoserve, including its vision to become the largest VPN and IT solutions provider in Greater China through strategic alliances and acquisitions. Key information presented includes Infoserve's network infrastructure, subsidiaries and licenses, management team, and recent financial results.
Ufone is the second largest cellular network in Pakistan. The document discusses several HR issues faced by Ufone, including a lack of proper advertisement of jobs resulting in an inability to attract talented employees, not following a market pay strategy leading to high turnover, and an inability to fully develop employee skills despite training opportunities. It provides an analysis of Ufone's structure and departments, and the responsibilities of the HR department. Questionnaires were administered to 15 Ufone employees, finding that most view a lack of external recruitment and changing technology as threats, while internal recruitment and training are strengths.
The document discusses using an IP telephony solution for building a ticket reservation system. It describes how an interactive voice response (IVR) system could be used to allow customers to reserve tickets over the phone without interacting with a human agent. It also lists several key business issues that should be considered before implementing an IP telephony system, such as upgrading network infrastructure, bandwidth, and power systems to support voice traffic. The conclusion states that an IP telephony-based ticket reservation solution would be an important option for Bangladesh given limited resources and demand for convenient ticket purchases.
The document discusses Pakistan Telecommunication Company Limited (PTCL), including its group members, vision, mission, products and services, competitors, SWOT analysis, marketing mix, processes, relationship management, and suggestions for improvement. PTCL is Pakistan's largest telecom company providing landline, broadband, and other telecom services, with over 4 million customers. The document outlines PTCL's strengths as well as weaknesses it could improve like customer focus.
The document provides details about the internship of Muhammad Farhan at PTCL during their summer internship program. It discusses his placements in the WLL Optimization and Corporate Support departments.
The WLL Optimization department monitors wireless network parameters using software to diagnose and address faults. They conduct tests to measure wireless signal strength. If issues require hardware repairs, they report to operations teams.
The Corporate Support department acts as a liaison between PTCL and corporate customers. They arrange communication packages for companies. It is an important aspect as many firms require these services and PTCL is a major provider.
Overall, the internship provided practical experience applying concepts learned theoretically. It also gave insights into managerial practices in a corporate
The document provides an overview of the business process outsourcing (BPO) industry in the Philippines. It discusses the growth of the BPO sector since the 1990s, with the number of BPO employees growing from 100,000 in 2004 to over 371,000 in 2008. The top BPO sectors are contact centers, back office services, transcription, and animation. The Philippines has become a leading global location for BPO due to its competitive advantages of low costs, English proficiency, and a skilled workforce. The BPO industry is expected to continue growing and bring significant economic benefits to the Philippines. The document also outlines opportunities for Malaysian companies to export ICT products and services to meet the needs of the growing Philippine
The power of #Cloud is unifying communications seamlessly across the globe.
Nithin Ramesh Rao, Consulting Analyst, Frost & Sullivan, helps us understand how Cloud Telephony increases revenue and reduces capital expenditure, operational costs, and market penetration barriers.
#Webinar #Technology #TechWorld #Trending
Our Cloud solutions like Document Management System, Content Delivery Network, Live Chat, and Digital Survey ensure reliable, cost-efficient, and secure connectivity and collaboration.
Check out our Cloud solutions: https://www.tatateleservices.com/business-services/cloud-and-saas
Visit our website to know more about our Connectivity, Collaboration, Security, Cloud-and-SaaS, IoT and Marketing Solutions: https://www.tatateleservices.com/
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This document provides an overview of Bharti Airtel's marketing strategies. It discusses Airtel's profile, awards, products and services for consumers and businesses. It then analyzes Airtel using PESTLE factors and performs a SWOT analysis. Recent strategies discussed include outsourcing business operations, partnering with Google, pursuing m-commerce, and engaging in joint ventures. The document also outlines Airtel's corporate social responsibility activities.
The document outlines Infoserve Technology Corp.'s business plan to become a leading provider of VPN and IT/SI solutions in Greater China by focusing on IP and MPLS-based VPN services, developing integrated solutions, and building partnerships locally to reduce costs and expand capabilities. It discusses Infoserve's vision, transition strategies, service offerings, target markets, organizational structure, management team, network infrastructure, global partnerships, subsidiaries, and support functions.
Raveen Moothilall has over 10 years of experience in IT and telecommunications. He is currently seeking a position in Dubai. His most recent role was as a Senior IT Technician at CEB Business Connection in South Africa, where he managed a team of 6 technicians providing support to the TFG retail group. Prior to that, he held roles as a Service and Maintenance Technician and Onsite PABX Technician providing technical support, maintenance, and installation services. He has certifications in Asterisk, MCSE, CCNA, and experience with technologies like Linux, Windows Server, networking, routing, switching, and programming.
Nyiko Gift Mhongo is a system developer and director seeking a job opportunity. He has over 5 years of experience as a technical officer for Telkom and as a system developer and director for InTechnology Solutions. His education includes an Oracle Certified Associate certification in Java SE5 as well as qualifications in system development, electric engineering, and his national senior certificate. His career goals are to get a job in the company in the short term and earn new responsibilities to reach higher positions in the long term.
Paktel is Pakistan's first and leading cellular company. It has the largest network coverage in the country and focuses strongly on customer service. The document discusses Paktel's history and background, strengths such as being the first mobile company and having a qualified workforce, and weaknesses like lack of spending on advertising. It also covers opportunities for growth and threats from increased competition. Paktel offers various value-added services to customers like call centers, international SMS, and call forwarding.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
Similar to ETE405-lec15-proposed-model-by-students.pptx (20)
The document discusses the evolution and integration of IP telephony with traditional PSTN networks over six stages. It describes alternatives to legacy PBX systems such as using IP telephony to replace inter-building connections or fully replacing the PBX. The document also discusses concepts like least-cost routing, IP telephony gateways, packet-based switches, and integrating VoIP with existing PBX systems.
This document provides a summary of integrating IP telephony into the public switched telephone network (PSTN) environment. It discusses the evolution of PSTN from analog to digital networks and the emergence of time division switching. It then outlines the architecture of a soft switch solution for integration, including edge, core, control, and application layers. Finally, it discusses existing practices for integration, such as replacing tandem exchanges, and considers the specific context of integrating IP networks in Bangladesh.
VoIP can help improve rural development in Bangladesh in several sectors:
1. In agriculture, VoIP allows farmers to access information on crop quality, prices, and international markets through video conferencing.
2. In education, VoIP enables communication between rural schools and educators in cities through video conferencing and information sharing.
3. In healthcare, VoIP can help implement telemedicine services so rural doctors can consult with specialists in cities.
4. VoIP can also improve inter-district communication, transportation management, weather reporting, and establish call centers to boost the economy.
The document discusses how IP telephony can provide voice communication services to rural areas in Bangladesh. It describes how IP-based networks are well-suited for quickly implementing telephone infrastructure in rural regions. Specifically, the document outlines various IP network architectures that could be used to deliver rural telephony services and discusses technical aspects of implementing VoIP systems, including considerations around reliability, quality of service, emergency calls, and security.
This document discusses IP telephony solutions for banking institutions. It begins by providing background on banks and what they are. It then defines and discusses IP telephony, Voice over IP (VoIP), and IP-PBX systems. It provides examples of how IP telephony solutions can benefit banks, including call center applications and video conferencing. It also discusses how these solutions can help banks save money and improve efficiency.
This document summarizes the invitation for proposals from eligible Bangladeshi entities for licenses to provide international gateway services (IGW) and interconnection exchange (ICX) services in Bangladesh. Key details include:
- The Bangladesh Telecommunication Regulatory Commission (BTRC) will issue 3 IGW licenses and invites proposals by November 21, 2007.
- Licensing guidelines and application forms can be obtained from BTRC for 50,000 Taka. Proposals must follow all terms and conditions.
- BTRC will also issue licenses for other services like international internet gateway and one entity can apply for multiple licenses but will only receive one.
- A pre-bid meeting will be held on November 4, 2007 for
1) Mobile operators are pursuing fixed-mobile convergence (FMC) using IP Multimedia Subsystem (IMS) platforms to deliver voice services over both fixed and mobile networks. However, as high-speed internet access comes to mobile phones, VoIP services will threaten mobile operators.
2) FMC allows mobile operators to leverage their large customer base initially. But as 3G data services and WiFi networking expand, VoIP providers like Skype will be able to directly compete.
3) To survive long-term, mobile operators must split their business into a mobile access provider and branded internet services, similar to how AOL transitioned from an integrated ISP/content provider. They need to develop internet brands now
This document discusses implementing Voice over IP (VoIP) and IP Multimedia Subsystem services over WiMAX wireless networks. It addresses introducing VoIP and multimedia transmission over wireless, using soft switching for compatibility with WiMAX. It also discusses challenges like ensuring voice quality, security, and E911 support. Finally, it explores services like video on demand that WiMAX networks can provide using IP Media Subsystem technologies.
This document is a project report on proposing an IP Telephony solution for disaster management in coastal areas of Bangladesh. It discusses protocols like SIP, H.323, and RTP that could be used to provide voice and video calling services. The report outlines a system design with remote branches connected to a main database server via internet, PSTN, and radio links to provide resilient communications even during disasters. The goal is to enable communication between coastal areas and the rest of the country when traditional networks are damaged.
The document discusses bandwidth requirements for IP telephony solutions in Bangladesh. It examines factors that influence bandwidth needs like codecs, sample rates, packet overhead. The G.729A codec requires the least bandwidth at 16 kbps per call. To serve a 50 seat call center would require a 800 kbps connection. The government needs to plan adequate bandwidth to support growing IP telephony demands.
This document discusses how IP-enabled contact centers can simplify multisite management. It provides an overview of how IP technology allows enterprises to consolidate their contact center infrastructure and applications into a single, centralized system. This centralized system can then manage contact centers across multiple locations in an integrated way. Specifically, the document discusses how IP-enabled contact centers can streamline contact center management, financial management, and IT management for multisite enterprises. It also provides examples of how companies like ebookers.com have successfully leveraged IP technologies to simplify their multisite contact center operations.
This document discusses Voice over Internet Protocol (VoIP) and its use in mobile communication networks. It provides details on VOIP functionality, implementation, reliability, quality of service, difficulties with faxing, integration into the global telephone numbering system, use on mobile phones and handheld devices, security considerations, and adoption of VOIP technology. The document examines the benefits of using VOIP in mobile networks, including IP backbone networks, redundancy, and technical requirements for supporting IP traffic. It also outlines VoIP architecture and provides references.
The document discusses VOIP issues in Nepal and potential solutions. It notes that while VOIP technology is not prohibited, providing end user telephony services is. It also discusses how VOIP started in Nepal due to high international calling rates by NTC and lack of competition. Potential solutions proposed include speeding telecom liberalization, discouraging technology-specific licensing, separating NTC into different units, and monitoring international telecommunications policies to prevent illegal use of technologies.
The document discusses setting up a call center in Bangladesh and available open source solutions. It notes that call centers handle large volumes of phone calls and can be used for customer service, sales, and more. Virtual call centers allow agents to work remotely while open source options like asterCRM provide call center software that integrates with Asterisk-based VoIP systems. The document provides an overview of call center technology, administration, types of calls centers and considers what is needed to start a call center in Bangladesh, including available training programs.
This document discusses quality of service (QoS) in voice over internet protocol (VoIP). It defines key terms like QoS and discusses why QoS is important for VoIP. Specifically, it states that QoS is needed to deliver high quality voice services over the internet by prioritizing VoIP packets to reduce delays. It also outlines some methods for implementing QoS, including at the network edge, and standards like bandwidth allocation that help ensure reliable VoIP call quality.
The document discusses open source VoIP and Asterisk. It summarizes that Asterisk is the most popular open source IP PBX option. While some enterprises were hesitant to adopt open source for phone systems due to concerns over support and compatibility, Asterisk has proven viable for large implementations. Asterisk can integrate analog and IP phones to replace traditional PBXs in a cost-effective manner.
This document proposes a WiMAX VoIP solution for Bangladesh that would provide cost-effective communication services. It recommends establishing multi-purpose service centers in divisional headquarters that are connected via a fiber optic backbone and WiMAX networks. The centers would offer services like telemedicine, education, training, and support various industries. Implementing this infrastructure could promote rural development and economic opportunities in Bangladesh through affordable broadband and voice services.
This document discusses implementing a voting system through IP telephony. Key points include:
1. IP telephony equipment like phones, servers and gateways would be used to set up the system and allow voting through phone keypads or dedicated voting pads.
2. A voting server with a database would collect and count votes, ranking candidates based on vote totals.
3. Challenges include applying various voice and data network standards to a converged network and ensuring the same reliability as traditional voice networks.
4. Providing voting services through IP telephony could be profitable for service providers and beneficial for users through reduced costs.
This document provides an overview of the design and implementation of a wireless IP telephony system for telemedicine services in Bangladesh. It discusses:
1. The history and components of telemedicine and how IP telephony works.
2. The proposed design of a prototype wireless IP telephony system for telemedicine, which would enable integrated voice and data transmission for flexible medical services.
3. Some of the technical problems and economic aspects of implementing such a wireless IP telemedicine system, as well as the benefits to patients, practitioners, and telemedicine services.
2. VoIP to Promote Tourism in Bangladesh ETE 405 Project Presentation prepared by: Fariah Mahzabeen
3. Dialplan Welcome tone & Language selection Choose callback, diversion ,feedback services or buying IP phone. Callback Tourism inside or outside Bangladesh Choose place( Dhaka, Cox’sbazar, Sunderban,St,Martin,etc) Specify stay duration, preferred transport & accommodation Leave contact address
4. Dialplan continued Divert to: Ticketing service Money Exchange Rent-a-car Postal service Guide service Hotels Shopping Centre Emergency Hospitals Emergency Police Feedback: ( for complains & suggestions)
5. Using the IP telephony in the stock market Presented by Md Quyyum Ul Islam 051164045
6. Asterisk Dial Plan Search Company Welcome to the Stock market Language Bangla * Language 1 Day End Statistics 2 English # Search Company 3 Operator 0 Day End Statistics Top ten gained shares 1 average gained shares 2 Top ten loser shares 3
8. Benefits & doubts regarding the project BENEFITS Mostly the share holders will be benefited . The companies are highly benefited. The government revenue. GDP growth + increasing merchandise import and export growth. Doubts Maintaining the database. Updating the share LTP (last trade price). Government security issues.
9. Comparison study U.S. Stock Exchange Improves customer Service with Cisco Unified contact Centre. IP network will save the exchange a great deal of money. Also increased operational efficiencies. provides a high level of service for its customers (including better reporting, collaboration, voice recording and improved security). Singapore Telecom (SingTel) listed on the Singapore and Australian Stock Exchanges. Telekom Malaysia (TM) listed on the Kuala Lumpur Stock Exchange. Philippine Stock Exchange Migrates to Next-Generation IP Telephony System from Cisco Systems.
10. UNIVERSITY INFORMATION THROUGH IP TELEPHONY PREPARED FOR DR. MASHIUR RAHAMAN PREPARED BY ANTARA GIAS SHARNA 051497045 SAYED M HASANUL KARIM 051193545
11. PSTN GATEWAY VOICE SERVER ASTERISK SERVER APPLICATION SERVER DATA BASE IP Network MOBILE GSM NETWORK USER FRING /Talkonet /Dialer PC MOBILE
12. Dial Plan Connecting to the data base ----------- You are welcome in University Information Center Please press “1” for Public University press “2” for Private University If pressed “1” Public universities are very competitive press “1” for Dhaka University press “2” for Chittagong University press “3” for Rajshahi University press “4” for Khulna University press “5” for Shajalal University If pressed “1” Welcome to Dhaka University press “1” for admission Date & Fees press “2” for Subjects If pressed “1” Information will displayed If pressed “2” Subject list will displayed “Same as if press private university”
13. ETE-405Reservation Services Using IP Telephony By Sarah Priscilla Ali ID: 051171045 Imtiaj Murshed ID: 051529045 Course Instructor: Dr. Mashiur Rahman
23. Topic: Bangladesh Railway Ticketing System with Security FeatureUsing IP Telephony Prepared by: M. Nasibur Rahman ID# 042-339-045 23
24. 24 Menu Language Dhaka Welcome Announce Announce 1 Language 1 Bangla 1 Mymensing 2 Destination 2 English 2 Jamalpur 3 Payment 3 Melandah 0 Operator Division 4 Islampur Others Invalid Announce 5 Dewanganj 1 Dhaka 6 Sharisabari 2 Chittagong Invalid Payment 3 Rajshahi Islampur 4 Sylhet Announce Announce 5 Khulna 1 Tista 7 am 1 Enter Your Name Invalid 2 Bramhputra 6pm Invalid Invalid NASIBUR RAHMAN Class & Price Announce ENTER NATIONAL ID NO. Announce 1 SHOVON 2 CHAIR COACH 3 1st CLASS X X X - X X X - X X X - X X XX 4 BERTH Invalid Ticket Amount Announce 1 one 2 two 3 three Invalid
25. 25 Refund dial plan: Refund Menu Announce Announce Enter dd/mm/yy Announce 1 Enter Name 4 Refund Invalid 5 Change Announce 6 Return Enter Train Name Announce Invalid Enter National ID Announce PASSWORD
27. IP Telephony for Home Management System Prepared by Ludmila Sarah Bashar ID#051-236-045 Saifur Rahman ID#051-451-045 COURSE INSTRUCTOR: Dr. Mashiur Rahman
28. DIAL PLAN Welcome 1 Enter your Registration Number 2 Select language Bangla 1 1 Electricity 2 English 3 Select Service Gas 2 Confirmation 3 Water 4 Payment Invalid message If balance is not sufficient Announce 4 Internet Credit Card 1 0 Operator Telephone 5 You have successfully Paid the xxxx bill. Your code is xxx. Please reserve the code for future identification 2 Scratch Card All 6
29. IP Telephony for Law Firms PREPARED FOR: DR. MASHIUR RAHMAN Prepared by: 1) SatyaBrotaGuha ID # 052 526 045 2) ShubhroChakraborty ID# 052 141 045
31. Term paper presentation ETE 405 To Enhance Transparency & Accountabilities of the Government in Bangladesh using IP Telephony. Prepared by: Asif Mohammadullah ID# 051 100 045 & Malay Saha ID# 043 144 045
32. Dial Plan Some of the feasible issues or departments might be- 1 Ministry of Law. 2 Ministry of commerce & Agriculture. 3 Ministry of Education. 4 Ministry of Health. 5 Ministry of Local Government. 6 Ministry of Home Affairs. 7 Current Issues. 8 Others.
33. Dial Plan After choosing from the above 8 options the IVR will prompt the caller about the below 3 options: 1 Complain. 2 Opinion. 3 Information. Logical Dial Plan
34. Election Campaign through IP telephony In Bangladesh Preopared by Tarek Mahmud Shoeab 043 023 045 Oni Samdani Chowdhury 051 306 045 ETE-405 IP Telephony Course Instructed by Dr. Mashiur Rahman
37. ACADEMIC ADMISSION SYSTEM IN BANGLADESH THROUGH IP TELEPHONY Submitted by: Surjo Al Zafar ID# 052 201 045 Tayeef Mahmood ID# 052 025 045 ETE 405 – IP TELEPHONY FALL 2008 Submitted to: DR. Mashiur Rahman
46. IP Telephony solution for hospital Prepared for Dr. Mashiur Rahman ETE – 405 Prepared by M Salman Sattar ID # 062057045
47. IP Telephony for Hospital. The healthcare industry depends on innovation to provide the best possible service to its ultimate customer, the patient. A converged data and voice network allows healthcare providers to access, manipulate, and archive voice, text, and displayed information in ways that help cut costs and enhance productivity. An IP telephony solution can maintain the communication system over a hospital with more reliability and can less the entire cost. IP telephony system is the most modern system to transfer data. Many different IP telephony service provider ( for example- HP ProCurve IP Telephony solutions) has helped create tools that give doctors, nurses, pharmacists, and medical staff access to scheduling, medical records, and lab results through IP phones or other mobile devices, such as PDAs or tablet PCs.
48. Benefits of IP telephony in Hospital Obviously there are many benefits and facilities if a Hospital set up IP Telephony services. Day by day the Hospitals of development country are much more relying on IP telephony services and after seeing them other Hospitals also willing to promote IP services. The benefits of IP Telephony services, which should be notable Far-reaching flexibility: In the healthcare environment, where analog is still preferred in applications such as patient rooms and emergency rooms, business agility and being able to choose the right solution are critical. Many hospitals have protected its investment by using IP phones and avoided retraining of busy doctors and nurses. IP system created all analog and digital requirement on one architecture and a single dialing plan, which creates a huge advantage to Hospitals. Faster disaster: It is very easy to give home care services to the patients by using IP phones at the time of disaster. For example - When Hurricane Charley hit Florida Hospital were able to quickly relocate home care service nurses to a dry facility eight miles away by simply putin 60 Nortel IP Phones off the main switch.
49. Higher productivity and lower costs: It is easy to lowering its Total Cost of Ownership, with improved employee productivity and cost savings in many areas by using IP phones. For example - at one small location, IP Telephony eliminated the need to expand the fiber remote to add phones. Now the callers are finding shorter wait times and faster resolution of calls, while center managers are monitoring agent activity remotely using a IP based phone. IP telephony makes it possible to reduce administrative and management complexity and expense, lower overall network infrastructure costs, and cut the price of application integration. Intelligence is no longer tied into the PBX but to the client-server architecture — an end-user phone becomes plug-and-play. Future proofing: By exploiting the flexibility of an IP network it is easy to growth or expansion and to meet the needs of a distributed workforce well into the future. IP telephony serves as a strategic enabler for cost savings and other factors that allow businesses to gain a competitive edge. One area in which IP telephony offers significant savings is network management and maintenance.
52. Asterisk Dial plan Main menu Welcome Select Language Language 1 Announce Select Destination 2 1 English 2 Bangla 3 Payment Operator Destination 0 Announce others Invalid Dhaka 1 Dhaka Morning schedule Chittagong 2 Announce Announce 6 am Rajshahi 3 1 Morning Announce 6 am 11 2 Evening 6.30 am Seat number 1 12 Invalid Others Invalid Other 22 11.30 am 0 Operator 0 Operator
53. Asterisk Dial plan If balance is not sufficient, an Invalid message will be announced Payment Announce Enter credit Card no. and then Press * Confirmation You have successfully booked the ticket. Your booking code is 5. Please reserve the code for future identification
54. Agribusiness using IP Telephony Name : Mizanur Rahman ID : 032128045 Course : ETE 405, Section : 1 Faculty : Dr. Mashiur Rahman
55. Bangladeshi Agricultural sector and Technology Bangladesh is one of the Agriculture based countries in the world. Around 32% of GDP of the country comes from the agricultural sector. But, most of the farmers of Bangladesh are still in lack of modern agricultural knowledge. Still they apply traditional methods in agricultural sector. In Bangladesh there is no common technological platform for the potential users (policy makers, researchers, teachers and students, farmers and other activists) of agricultural information to work cooperatively. Agribusiness using IP Telephony
56. Proposal for agribusiness and Introduction Proposal ‘e-Agriculture’, Agriculture Information System, Spatial Database, Location Based Service and marketing for agribusiness man. Introduction “e-Agriculture” as an emerging field, which combines agricultural informatics, agricultural development and entrepreneurship. ‘e-Agriculture’ means efficient use of information and communication technologies for analyzing, designing and implementing existing and innovative applications to help the agricultural sector. Agribusiness using IP Telephony
57. Area of e-Agriculture • Weather Information • Price Information • Production and Cultivation Techniques • Plant Nutrients and Water Usage • Educations and Health Information • Government and Non-government Facilities • Demands and Current Stock Information • Pesticides for Insect Information Agribusiness using IP Telephony
58.
59. In 2005, a group of researchers of D.Net (Development Research Network, Bangladesh) proposed the idea of “Pallitathya Help Center” and conducted a project on it.
60. The application of Geographic Information System (GIS) as a computer assisted spatial information system in Bangladesh started more than a decade ago in early 1990s. Agribusiness using IP Telephony
61. PROPOSED ARCHITECTURE The main component of the architecture is database server, which contains the spatial database that stores information about weather, price, production, cultivation technique and nutrients of a crop. The database is connected to the Internet and Multimedia Message Service Centre (MMSC), i.g. call center. Agribusiness using IP Telephony
66. IMPLEMENTATION TECHNIQUE CONT. (Accessing Methods) Accessing Through Internet It requires the user to manually input his/her location (or location of interest) in the form of a Thana name or geographic coordinates to get the appropriate spatial agricultural information. Agribusiness using IP Telephony
67. IMPLEMENTATION TECHNIQUE CONT. (Accessing Methods) Accessing Using Location Based Service Location Based Service refers to the category of services, which are provided to a subscriber under a mobile telephone network based on his or her position. There are two most important industry standard mobile positioning system for LBS 1. Global positioning system (GPS), which requires GPS enabled mobile device takes the current position of the user from the satellite. 2. Network based positioning system in which the current location is rendered from the current cell in which the user is located.
68. EFFECTIVENESS The proposed system is an efficient approach for implementing e-Agriculture in Bangladesh for the following reasons: 1. In the earlier cases some steps has been taken to implement e-Agriculture using traditional database structure, which has failed to provide necessary support in case of expansion. 2. Here we have also defined an easier and robust accessing method for the end user. 3. This accessing method also made the system reachable to the end user of each corner in Bangladesh. 4. We have provided a simple menu based application for query any data from the database server for the end user. 5. Since in our approach we do not need to implement the whole system at a time, it gives an opportunity to develop and implement the e-Agriculture in distributed nature. Agribusiness using IP Telephony
69. “IP Telephony Based Services” Presented By: Name:Md. Hasib BinSayef Id # 063490056
70. Instant Feedback/Polling System - Feedback or comment about any TV/Radio show can be made through IP Telephone. - Various options can be provided - Polling or Voting of the Live show can be done Quiz Competition - Organizer will set the quiz question - Required a good dialplan - Player will listen and answer the quiz like MCQ - Players can play the quiz sitting at home
71. Various Services can be provided: PBX System and Call Center already exists Solutions for Jobsite, Banks, Hospitals, Garments, ISPs Ticket Reservation, Voting System
72. Share Market - Share Market transaction can be done - Customer can see the status, price, news in the LCD display - Do not need to go physically or have computer Shopping through IP Telephone - Super Shop or Mega Shop can use the IP Telephony system - Customer can choose, book and buy things using the IP Phone and credit card - Required proper dialplan & updated database
73. Web Browse - Web Browsing facilities can be provided easily - Same Network - People can browse the web during the conversation - Do not need to log in to the computer - Instant Messenger can be integrated Live TV - Can broadcast live events through IP telephone - User can see this in the small LCD screen - Use Wireless IP phone with camera like cell phone - Use the Wireless Internet Network - Similar to video conferencing
74. Weather Report - Create an appropriate dial plan to input the data - Use the internet line or wireless network to access the IP telephone server - Use Satellite Network in extreme emergency - Generate the Report People can get the news whenever they want, Wherever they are using their IP phone. Further Services can be provided: Attendance System - Paper Pencil Based in School Colleges - Card Punch & RF ID in Modern offices Attendance can be taken through IP Telephone. Enter the Number in the phone.
75. How IP Telephony Can Serve the Rural People of Bangladesh Prepare By: Mohsena Chowdhury MS student, ETE-605
76. Project Objectives Need Analysis of Rural People Bangladesh Scenario map. A new ideology Proposed
77. Need assessment of Rural People [Proper Medication Problem] Limited number of Health-care center Inadequate Medical Specialist Limited connection with city hospital Lack of availability of suitable medicine Patients are miss guided due to lack of knowledge Information gap for actual demand and required supply of medicine from the supplier/ provider.
78. Need assessment of Rural People [Problem in Agriculture & Agro Business] Farmers have the limited knowledge of cultivation Cultivation cost become higher due to the lack of information on exact market price. (example: seed price, fertilizer price, equipment price, etc. ) Limited connectivity with Agricultural Research Institute Limited Vetenery Service for the Live Stock Project Lack of weather forecast news and update Lack of trade information about to Agro base business. Trade facilities are limited due to Intermediate bodies Limited knowledge of stock (frozen & others items) and stock providers.
79. Need assessment of Rural People [General Literacy Issues or Educational Problem] Limited number of skill and experience teacher Short of Course Material Communication gap with other educational institute and Education Board Transmission delay of any new initiative and new procedure from education Board. Differential result of City base and rural areas institutions. Limited awareness of education system among the students.
80. Scope of the service sectors Education Health Care Agriculture Agro Business Live Stock Project Weather forecast e-governance General Communication
88. Prospected Benefits creating economic opportunities & contributing to poverty reduction; managing the processes of providing basic services (e.g. healthcare, education) at lower cost and with greater coverage; facilitating access to information and the involvement of stakeholders through greater transparency and support to networking at every stage; and enhancing the capacity to measure, monitor and report progress on the goals and strategize
89. Implementation Challenges The VoIP industry is at its early Stage in Bangladesh. Therefore the product and service provider have the limited operations Poor IT infrastructure. Limited Bandwidth Limited Quality of Service Lack of efficient use of the existing network. Lack of knowledge about the ICT among the rural people Limited human resources Most of the rural people familiar with native language. Low-level of computer literacy Limited knowledge of potentials of e-business, telemedicine, etc. Lack of software or content in the Bengali language
90. Telemedicine using IP-Telephonyfor ensuring better healthcare in Bangladesh A Presentation for ETE 405 - IP TELEPHONY Presented By Ratul Prakash Saha
91. What is Telemedicine? Telemedicine is the use of Communication Technology such as Videoconferencing to provide healthcare solution to remote users. In this system the basic idea is to connect patients with doctors who are not within the physical reach of each other. The telemedicine experiance is just like visiting a Doctor in real life. Diagnosis, treatment and checkup – all can be done using this. This service is specially suited for those who does not have acess to proper healtcare. In this technology the socio-economic barrier concerning the Treatment can be avoided. Telemedicine ensures right medical service at the right place at the right time
92. Telemedicine in Bangladesh Currently Telemedicine is being carried out by the following authorities Labaid Medinova Medical Services Dr. Devi Shetty Grameenphone AnovaTech Ltd, Bangladesh Concept Hospital, Feni Chevron Clinical Laboratory Sitakund X-ray and Pathology Telemedicine Reference Company Limited Global Telemedicine Company Source : Dr. Asaduzzaman Khan, Dr. Meftun Khandker, AHMS Reza, “Telemedicine and eHealth: Perspective Bangladesh”
107. How It Works! Dr. Shetty Narayana Hrudayalaya Bangalore,India ISRO VSAT Audio Video Packets sent using H.323 Engiofilms Sent via Yousendit.com Internet Cloud HUB VPN Router Static IP 512Mbps Provided by Telnet Video Conferencing Device PC for Sending Diagnostic Reports
108. Equipments Used Video Conferencing Device Good quality TV (17” Monitor) VPN Router Uninterrupted Internet Connection (Min. 256Kbps) with Static IP in both end UPS Backup Well Lit room Software : ViewstarPC, telediagnostics etc. (Downloadable) PC of high configuration (1GB RAM) for sending diagnosis reports Total Establishment Cost : 5-6 Lakh Taka Approximately Running Cost Per Month : 50,000 Taka
109. Current Healthcare Scenerio in Bangladesh Total population : 16,00,00,000(Approx.) Total no. of qualified Doctors (Medical Graduates): 40,000(Approx.) Total no. of Specialist : 4,000(Approx.) Scanty Doctor Patient Ratio : Approximately 1:4000(1:40000) In India Doctor Patient Ratio : 1:1722 No. of hospital beds : 40,000(Approx.) population per bed 4000 per bed (ideal figure 500) About 70% of total population live in rural areas About 75% of total qualified physician are practicing in urban areas. Even though Govt. stationed the doctors in remote areas but they prefer practicing in Cities because of better pay and better amenities. As a result the patients in village are left unattended.
110. Discrimination on basis of status Patients often feel shy to explain their problem to doctor. This happens specially in case of Gynecological problems. Provision for maternity care for Mothers almost null. Unawareness about proper vaccination. No significant Health Insurance policy for Senior Citizens Unawareness about the communicable and fatal diseases such as Avian Influenza (Bird Flu)/plegue/Aids Other Medical facilities are also not adequately available in remote corners of the country Current Healthcare Scenerio in Bangladesh
111. What needs to be done! Primary healthcare should be available to the whole population Healthcare system should be available up to the desired extent to the Rural health complex so that the patients are not to move to the cities Health insurance should be started with reasonable premium so that the majority of population can afford Private sector should come forward to develop healthcare system in the country because Government alone can not solve this problem
112. My Proposed Solution for the problem Cost effective Saves time, energy, money and above all life Will reach every remotest part of the country Best service guaranteed No chances of getting into hands of ill motive people, no discrimination Service oriented
113. Consultant Doctors Expert Doctors for Emergency Cases Virtual-Hospital Call Center Common No. IVR ACD Skill Based Routing Server -Patients Data -Diagnosis Reports -Doctors Data International Experts for Critical Conditions Pharmaceuticals Outbound calls for selective Ads and General health info Patients Diagnostic Centre
115. My Special Thanks to: [1] Dr. Muhammad Yunus [2] Dr. Mashiur Rahman [3] Mrs. Nahida Alam, Coordinator to Dr. Devi Shetty [4] Dr. A. Raghuvanshi , Vice Chairman,Asia Heart Foundation [5] Yongguo Zhao, Yukako Yagi, Isao Nakajima and Hiroshi Juzoji [6] Manzur Ashraf, Mohammad Lutful Kabir, Faculty, Dept of CSE,East West University [7] Dr. Kazi Saifuddin Bennoor, General Secretary, Bangladesh Telemedicine Association [8] Dr. Asaduzzaman Khan, Dr. Meftun Khandker, AHMS Reza [9] Mr. B.G.Saha, Director, Medimpex Pharmaceuticals, Hungary
116. Contact Address of Narayana HrudayalayaServices in bangladesh 6/8 Lalmatia, Block-F (Ground Floor) Opposite of Physical College Main Road Dhaka-1207 Tel : 9133910 Fax : 9110619 Mobile : 01711524961,01552394501 Email : shadow@agni.com Attending Hours : 10:00 am – 6:00 pm (Friday closed)
118. IP TELEPHONY SOLUTION FOR SURVEY SYSTEM • NGOs • Government Offices • National Survey Board/Bureau. • Election Commission for Pre election (yes/no) voting • Customer Service Satisfaction Surveys Ahmed Faisal Hassan