The document discusses the concept of enterprise 2.0 and how companies are using social software tools internally. It provides a case study of a employee named Charlie who uses various enterprise 2.0 tools like blogs, wikis, social bookmarking and networking to collaborate with global coworkers and stay informed. Charlie favors lightweight browser-based tools that do not require extensive training.

1. enterprise 2.0 eRevolution 07.08.08 Sriram Bharatam CEO & Founder

2. agenda… What problem are we trying to solve What is enterprise 2.0 How are companies using enterprise 2.0 A real life case Key takeaways

3. the problem … finding business information

4. the problem … poor business data quality

5. the problem … data governance

6. fact… businesses grow by producing Products or Services based on collective knowledge of its people .

7. need is… to Share and exchange knowledge effectively

8. what is Knowledge … Knowledge=information + experience + wisdom

9. but Often …

10. or sometimes …

11. need is…

12. enterprise 2.0 is…

13. the problem … finding business information Source: McKinsey Global Survey Results: Building the web2.0 Enterprise

14. the problem … finding business information Source: McKinsey Global Survey Results: Building the web2.0 Enterprise

15. Source: McKinsey Global Survey Results: Building the web2.0 Enterprise

16. BUT… But it’s OK to have a at least a *bit* of fun ;-)

17. “ enterprise 2.0 - a use case Source: Scottgavin.info

18. LET’S GET STARTED

19. enterprise 2.0 - a use case meet Charlie

20. A.K.A….. enterprise 2.0 - a use case

21. mr. Enterprise2.0 enterprise 2.0 - a use case

22. Charlie works here……….. enterprise 2.0 - a use case

23. and here……….. enterprise 2.0 - a use case

24. Charlie’s Project team are here ……….. enterprise 2.0 - a use case

25. so Charlie has to find way’s of working in a global team, in different time zone's and with people he has never met…….. enterprise 2.0 - a use case

26. this is Charlie’s boss …….. enterprise 2.0 - a use case

27. Charlie subscribes to his blog via an RSS feed He feels like he knows him real well, and always knows what he’s thinking and where the company is heading. he’s never met his boss in person enterprise 2.0 - a use case

28. his boss subscribes to it via an RSS feed his team subscribe to it via an RSS feed 130 people he doesn’t know subscribe to it via an RSS feed they all feel like they know him and his project real well Charlie also has a project blog enterprise 2.0 - a use case

29. Charlie uses BaseCamp to manage his project……. he assigns tasks & deadlines to team members online team members communicate & check off tasks online Charlie monitor’s progress and workload online enterprise 2.0 - a use case

30. Charlie likes tools like BaseCamp because they are lightweight, easy to use and quick…oh and it has RSS …. No training needed for new team members – sign up and go enterprise 2.0 - a use case

31. Charlie uses the company wiki ….. a lot the wiki is accessible and editable by everyone at the company enterprise 2.0 - a use case

32. to create their own user documentation he encourages the users to use the company wiki ….. enterprise 2.0 - a use case

33. that’s less work for Charlie ….. … .and empowerment for the users collaborative documentation… enterprise 2.0 - a use case

34. Charlie stores & tags all his bookmarks on the intranet … .everyone can see them….and he can see everyone else’s enterprise 2.0 - a use case

35. his tags highlight his interests & stuff he’s keeping an eye on he can see who else is interested in the same things by exploring tags enterprise 2.0 - a use case

36. Charlie’s boss & project team use the same Social Bookmarking app…… … ..they subscribe to each others tag feeds via RSS enterprise 2.0 - a use case

37. this is Carole Charlie’s colleague & mentor enterprise 2.0 - a use case

38. Carole normally has lots to say……… so she creates audio podcasts which are aggregated throughout the company enterprise 2.0 - a use case

39. when a new podcast is available from Carole’s blog..... Charlie is notified via RSS enterprise 2.0 - a use case

40. ……… .he then downloads, listens & syndicates the podcast on his own blog enterprise 2.0 - a use case

41. Charlie has a LinkedIn profile…… enterprise 2.0 - a use case

42. … .so does his boss enterprise 2.0 - a use case

43. … .and most of his team enterprise 2.0 - a use case

44. … .in fact, that’s how he got the job . Using a Social Network to find contacts and opportunities . enterprise 2.0 - a use case

45. … .if people don’t know what you can do….. why would they ask you to do it? Charlie say’s…….. advertise yourself! enterprise 2.0 - a use case

46. you see…. ..social networking is not just for kids ! enterprise 2.0 - a use case

47. from his tags , his blog , his wiki entries and his LinkedIn profile……… people often contact Charlie from different departments and even countries…….. enterprise 2.0 - a use case

48. … just to say Hi….or to say, hey, I work on a similar project, how can we collaborate…? it’s about collaboration enterprise 2.0 - a use case

49. 18 months ago Charlie was using these tools ….. all on his desktop …. enterprise 2.0 - a use case

50. today Charlie uses these tools ….. all through his browser …. enterprise 2.0 - a use case

51. ..ask Charlie what his favourite piece of software is………..? if you were to……. enterprise 2.0 - a use case

52. ..he’d give it some thought……… ..and say it was a trick question……… enterprise 2.0 - a use case

53. ..and answer with……… FireFox enterprise 2.0 - a use case

54. ..as Charlie uses his favourite browser for almost any app enterprise 2.0 - a use case

55. .. ask Charlie what Enterprise2.0 is………..? enterprise 2.0 - a use case

56. ..he’d say he hates buzz words……… enterprise 2.0 - a use case

57. ..but it’s most definately Social Software within the firewall……. enterprise 2.0 - a use case

58. ..easy to use software web based bottom up , not top down less feature bloat, more GTD enterprise 2.0 - a use case

59. blogs wiki’s podcasts social networking online collaboration tagging social bookmarking enterprise 2.0 - a use case

60. ..they all have a social element ..they are all browser based… enterprise 2.0 - a use case

61. Enterprise2.0 ….. initiated by those passionate about web2.0 and implemented by people like Charlie …. enterprise 2.0 - a use case

62. e2.0 Success… the 5 step mantra Make it all sound It as simple as ABC … Have an Enterprise 2.0 Strategy for your Organization Encourage Information Producers by providing easier tools & toys for sharing of knowledge, expertise, and best practices Enable Information Consumers to have a self-tailored and self-service access to business information, collective intelligence, and business processes Empower Business Users with improved business knowledge for better decision making Architect User-centric solution

63. e2.0…critical success factors Understand Cultural Impact of enterprise 2.0 Enterprise Information Architecture & Infrastructure Technology Selection based on business requirements & user skills Information security, quality & Pragmatic Governance Finding the Right Deployment Model (on-premise, open source, software as a service

64. “ Catch the next wave before it catches you”