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THIS IS NPR:
Recruiting For A Big Brand Without The Big Budget




Lars Schmidt | NPR Director Talent Acquisition | @ThisIsLars | @NPRjobs | #NPRRIS
The News




           @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.




                                                @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.

•   Competition for ‘top’ talent remains fierce.




                                                  @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.

•   Competition for ‘top’ talent remains fierce.

•   Social Media has forced recruiting to evolve. Much confusion
    remains on how/where to leverage.




                                                  @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.

•   Competition for ‘top’ talent remains fierce.

•   Social Media has forced recruiting to evolve. Much confusion
    remains on how/where to leverage.

•   Less distinction between ‘Active‘ & ‘Passive‘ job seekers




                                                  @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.

•   Competition for ‘top’ talent remains fierce.

•   Social Media has forced recruiting to evolve. Much confusion
    remains on how/where to leverage.

•   Less distinction between ‘Active‘ & ‘Passive‘ job seekers

•   Buzzwords dominate, substance can be elusive.




                                                  @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.

•   Competition for ‘top’ talent remains fierce.

•   Social Media has forced recruiting to evolve. Much confusion
    remains on how/where to leverage.

•   Less distinction between ‘Active‘ & ‘Passive‘ job seekers

•   Buzzwords dominate, substance can be elusive.

              (9/10 recruiting ninjas will agree)



                                                    @ThisIsLars / #NPRRIS
The News
•   Recruiting budgets & resources are tight.

•   Competition for ‘top’ talent remains fierce.

•   Social Media has forced recruiting to evolve. Much confusion
    remains on how/where to leverage.

•   Less distinction between ‘Active‘ & ‘Passive‘ job seekers

•   Buzzwords dominate, substance can be elusive.

              (9/10 recruiting ninjas will agree)



                                                    @ThisIsLars / #NPRRIS
Background




             @ThisIsLars / #NPRRIS
Background
• NPR had a long legacy of reactive
  transactional recruiting in most
  areas of the organization.




                                      @ThisIsLars / #NPRRIS
Background
• NPR had a long legacy of reactive
  transactional recruiting in most
  areas of the organization.

• I was hired in February 2011 to re-
  imagine and rebuild the talent
  function at NPR.




                                        @ThisIsLars / #NPRRIS
Background
• NPR had a long legacy of reactive
  transactional recruiting in most
  areas of the organization.

• I was hired in February 2011 to re-
  imagine and rebuild the talent
  function at NPR.

• Our team is small and resources
  very limited so it was vital we were
  very smart with our spend.



                                         @ThisIsLars / #NPRRIS
Background
• NPR had a long legacy of reactive
  transactional recruiting in most
  areas of the organization.

• I was hired in February 2011 to re-
  imagine and rebuild the talent
  function at NPR.

• Our team is small and resources
  very limited so it was vital we were
  very smart with our spend.

• Which led us to....
                                         @ThisIsLars / #NPRRIS
NPR Talent Strategy




               @ThisIsLars / #NPRRIS
NPR Talent Strategy
•   ....Build a talent strategy that leveraged social media &
    employment branding to minimize spend and maximize reach
    & impact.




                                            @ThisIsLars / #NPRRIS
NPR Talent Strategy
•   ....Build a talent strategy that leveraged social media &
    employment branding to minimize spend and maximize reach
    & impact.

•   Cancel most of our major job boards.




                                            @ThisIsLars / #NPRRIS
NPR Talent Strategy
•   ....Build a talent strategy that leveraged social media &
    employment branding to minimize spend and maximize reach
    & impact.

•   Cancel most of our major job boards.

•   Focus our efforts around engaging our employees, promoting
    their involvement in employment branding, promoting jobs to
    their networks, etc.




                                             @ThisIsLars / #NPRRIS
NPR Talent Strategy
•   ....Build a talent strategy that leveraged social media &
    employment branding to minimize spend and maximize reach
    & impact.

•   Cancel most of our major job boards.

•   Focus our efforts around engaging our employees, promoting
    their involvement in employment branding, promoting jobs to
    their networks, etc.

•   Results: NPR.org, referrals, LinkedIn, Twitter, Facebook all
    became leading source channels.


                                                  @ThisIsLars / #NPRRIS
So, how did we do it?




                  @ThisIsLars / #NPRRIS
Step 1: Know Your Objective




                   @ThisIsLars / #NPRRIS
Step 1: Know Your Objective




                   @ThisIsLars / #NPRRIS
Step 1: Know Your Objective

• What are your recruiting
  goals?




                             @ThisIsLars / #NPRRIS
Step 1: Know Your Objective

• What are your recruiting
  goals?

• What are your resources?




                             @ThisIsLars / #NPRRIS
Step 1: Know Your Objective

• What are your recruiting
  goals?

• What are your resources?
• What are your priorities?


                              @ThisIsLars / #NPRRIS
Step 2: Know Your Organization




                     @ThisIsLars / #NPRRIS
Step 2: Know Your Organization
• One size does NOT fit all.




                              @ThisIsLars / #NPRRIS
Step 2: Know Your Organization
• One size does NOT fit all.
• Know your social media policy.




                                   @ThisIsLars / #NPRRIS
Step 2: Know Your Organization
• One size does NOT fit all.
• Know your social media policy.
• Define your intent, build support,
  evangelize internally.




                                      @ThisIsLars / #NPRRIS
Step 2: Know Your Organization
• One size does NOT fit all.
• Know your social media policy.
• Define your intent, build support,
  evangelize internally.

• Who are the internal stakeholders that
  need to support your efforts for them
  to succeed?




                                           @ThisIsLars / #NPRRIS
Step 2: Know Your Organization
• One size does NOT fit all.
• Know your social media policy.
• Define your intent, build support,
  evangelize internally.

• Who are the internal stakeholders that
  need to support your efforts for them
  to succeed?

• Find your internal influencers, invest in
  those relationships. Step outside of HR.

                                             @ThisIsLars / #NPRRIS
Step 2: Know Your Organization
• One size does NOT fit all.
• Know your social media policy.             Office Intercom Bingo


• Define your intent, build support,
  evangelize internally.

• Who are the internal stakeholders that
  need to support your efforts for them
  to succeed?

• Find your internal influencers, invest in
  those relationships. Step outside of HR.

                                               @ThisIsLars / #NPRRIS
Step 3: Know Your Platform




                  @ThisIsLars / #NPRRIS
Step 3: Know Your Platform




                  @ThisIsLars / #NPRRIS
Step 3: Know Your Platform
• Who are you trying to reach?




                                 @ThisIsLars / #NPRRIS
Step 3: Know Your Platform
• Who are you trying to reach?
• What platforms can you use to reach
  them?




                                        @ThisIsLars / #NPRRIS
Step 3: Know Your Platform
• Who are you trying to reach?
• What platforms can you use to reach
  them?

• Where are your employees? What
  platforms does your organization
  use?




                                        @ThisIsLars / #NPRRIS
Step 3: Know Your Platform
• Who are you trying to reach?
• What platforms can you use to reach
  them?

• Where are your employees? What
  platforms does your organization
  use?

• Prioritize - better to be highly
  effective in small number of
  platforms.

                                        @ThisIsLars / #NPRRIS
Step 4: Launch & Engage




                 @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.




                                                @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.

•   Evangelize internally & externally.




                                                @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.

•   Evangelize internally & externally.

•   Piloting is your friend: track metrics, monitor, adjust.




                                                   @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.

•   Evangelize internally & externally.

•   Piloting is your friend: track metrics, monitor, adjust.

•   Remember: Social Media is NOT an extension of your job
    board.




                                                   @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.

•   Evangelize internally & externally.

•   Piloting is your friend: track metrics, monitor, adjust.

•   Remember: Social Media is NOT an extension of your job
    board.

•   Try to engage with your fans when you can.




                                                   @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.

•   Evangelize internally & externally.

•   Piloting is your friend: track metrics, monitor, adjust.

•   Remember: Social Media is NOT an extension of your job
    board.

•   Try to engage with your fans when you can.

•   Everyone is a brand ambassador, everyone is a recruiter.



                                                   @ThisIsLars / #NPRRIS
Step 4: Launch & Engage
•   Get your employees engaged, ideally organically.

•   Evangelize internally & externally.

•   Piloting is your friend: track metrics, monitor, adjust.

•   Remember: Social Media is NOT an extension of your job
    board.

•   Try to engage with your fans when you can.

•   Everyone is a brand ambassador, everyone is a recruiter.



                                                   @ThisIsLars / #NPRRIS
Employment Branding [keep?]
• Culture comes first.
• Know what works for your org.
• Engage your employees.
• Be authentic.
• Build internal & external brand advocates.
• Case study: #NPRlife (Twitter,YouTube, Instagram).
                                      @ThisIsLars / #NPRRIS
Anatomy Of An Account: @NPRjobs




                      @ThisIsLars / #NPRRIS
Anatomy Of An Account: @NPRjobs
Launched in July 2011 - Focused in 4 areas:




                                              @ThisIsLars / #NPRRIS
Anatomy Of An Account: @NPRjobs
Launched in July 2011 - Focused in 4 areas:

 •   Share NPR job opportunities




                                              @ThisIsLars / #NPRRIS
Anatomy Of An Account: @NPRjobs
Launched in July 2011 - Focused in 4 areas:

 •   Share NPR job opportunities

 •   Build our employment brand by showcasing our employees
     and providing behind the scenes looks at life at NPR
     (#NPRlife)




                                              @ThisIsLars / #NPRRIS
Anatomy Of An Account: @NPRjobs
Launched in July 2011 - Focused in 4 areas:

 •   Share NPR job opportunities

 •   Build our employment brand by showcasing our employees
     and providing behind the scenes looks at life at NPR
     (#NPRlife)

 •   Give back to followers by providing career advice and
     resources




                                               @ThisIsLars / #NPRRIS
Anatomy Of An Account: @NPRjobs
Launched in July 2011 - Focused in 4 areas:

 •   Share NPR job opportunities

 •   Build our employment brand by showcasing our employees
     and providing behind the scenes looks at life at NPR
     (#NPRlife)

 •   Give back to followers by providing career advice and
     resources

 •   Promote career opportunities across public media (#PubJobs)



                                               @ThisIsLars / #NPRRIS
@NPRjobs Growth




            @ThisIsLars / #NPRRIS
@NPRjobs Growth




            @ThisIsLars / #NPRRIS
@NPRjobs Growth
       8,400+ followers in <1 year




                    @ThisIsLars / #NPRRIS
@NPRjobs Growth
       8,400+ followers in <1 year




                    @ThisIsLars / #NPRRIS
@NPRjobs Growth
                               8,400+ followers in <1 year




Top Tweet: #Pubjobs Launch
199 RTs, 787,863 impressions

                                            @ThisIsLars / #NPRRIS
Case Study - The Power of a Tweet




                       @ThisIsLars / #NPRRIS
Case Study - The Power of a Tweet
Situation:
Applicant volume for our Fall 2011 internships was below target
levels as the deadline approached.




                                               @ThisIsLars / #NPRRIS
Case Study - The Power of a Tweet
Situation:
Applicant volume for our Fall 2011 internships was below target
levels as the deadline approached.

Solution:
We extended the application deadline one week and announced
with a single tweet (below)




                                               @ThisIsLars / #NPRRIS
Case Study - The Power of a Tweet
Situation:
Applicant volume for our Fall 2011 internships was below target
levels as the deadline approached.

Solution:
We extended the application deadline one week and announced
with a single tweet (below)




                                               @ThisIsLars / #NPRRIS
Case Study - The Power of a Tweet
Situation:
Applicant volume for our Fall 2011 internships was below target
levels as the deadline approached.

Solution:
We extended the application deadline one week and announced
with a single tweet (below)




Results:
114 RTs, 742,976 impressions, 140 new applicants, 15 hires

                                               @ThisIsLars / #NPRRIS
Engagement - @NPRjobs / #NPRlife




                       @ThisIsLars / #NPRRIS
Engagement - @NPRjobs / #NPRlife
External Engagement




                       @ThisIsLars / #NPRRIS
Engagement - @NPRjobs / #NPRlife
External Engagement   Internal Engagement




                             @ThisIsLars / #NPRRIS
What’s Next




          @ThisIsLars / #NPRRIS
What’s Next
Video/YouTube




                          @ThisIsLars / #NPRRIS
What’s Next
Video/YouTube




                       Facebook


                            @ThisIsLars / #NPRRIS
What’s Next
Video/YouTube             Pinterest




                       Facebook


                             @ThisIsLars / #NPRRIS
What I’ve Learned




              @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right




                                            @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right

•   Find your internal stakeholders and work hard to build
    relationships




                                              @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right

•   Find your internal stakeholders and work hard to build
    relationships

•   Identify and engage internal champions & influencers




                                              @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right

•   Find your internal stakeholders and work hard to build
    relationships

•   Identify and engage internal champions & influencers

•   Engage your employees




                                              @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right

•   Find your internal stakeholders and work hard to build
    relationships

•   Identify and engage internal champions & influencers

•   Engage your employees

•   Listen to your fans, interact with them, be generous




                                               @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right

•   Find your internal stakeholders and work hard to build
    relationships

•   Identify and engage internal champions & influencers

•   Engage your employees

•   Listen to your fans, interact with them, be generous

•   Schedule and be disciplined with your time



                                                 @ThisIsLars / #NPRRIS
What I’ve Learned
•   Don’t be paralyzed by what can go wrong, focus on what can
    go right

•   Find your internal stakeholders and work hard to build
    relationships

•   Identify and engage internal champions & influencers

•   Engage your employees

•   Listen to your fans, interact with them, be generous

•   Schedule and be disciplined with your time

•   Be patient, be thoughtful

                                                 @ThisIsLars / #NPRRIS
Questions?


             @ThisIsLars / #NPRRIS

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ERE Recruiting Innovation Summit

  • 1. THIS IS NPR: Recruiting For A Big Brand Without The Big Budget Lars Schmidt | NPR Director Talent Acquisition | @ThisIsLars | @NPRjobs | #NPRRIS
  • 2. The News @ThisIsLars / #NPRRIS
  • 3. The News • Recruiting budgets & resources are tight. @ThisIsLars / #NPRRIS
  • 4. The News • Recruiting budgets & resources are tight. • Competition for ‘top’ talent remains fierce. @ThisIsLars / #NPRRIS
  • 5. The News • Recruiting budgets & resources are tight. • Competition for ‘top’ talent remains fierce. • Social Media has forced recruiting to evolve. Much confusion remains on how/where to leverage. @ThisIsLars / #NPRRIS
  • 6. The News • Recruiting budgets & resources are tight. • Competition for ‘top’ talent remains fierce. • Social Media has forced recruiting to evolve. Much confusion remains on how/where to leverage. • Less distinction between ‘Active‘ & ‘Passive‘ job seekers @ThisIsLars / #NPRRIS
  • 7. The News • Recruiting budgets & resources are tight. • Competition for ‘top’ talent remains fierce. • Social Media has forced recruiting to evolve. Much confusion remains on how/where to leverage. • Less distinction between ‘Active‘ & ‘Passive‘ job seekers • Buzzwords dominate, substance can be elusive. @ThisIsLars / #NPRRIS
  • 8. The News • Recruiting budgets & resources are tight. • Competition for ‘top’ talent remains fierce. • Social Media has forced recruiting to evolve. Much confusion remains on how/where to leverage. • Less distinction between ‘Active‘ & ‘Passive‘ job seekers • Buzzwords dominate, substance can be elusive. (9/10 recruiting ninjas will agree) @ThisIsLars / #NPRRIS
  • 9. The News • Recruiting budgets & resources are tight. • Competition for ‘top’ talent remains fierce. • Social Media has forced recruiting to evolve. Much confusion remains on how/where to leverage. • Less distinction between ‘Active‘ & ‘Passive‘ job seekers • Buzzwords dominate, substance can be elusive. (9/10 recruiting ninjas will agree) @ThisIsLars / #NPRRIS
  • 10. Background @ThisIsLars / #NPRRIS
  • 11. Background • NPR had a long legacy of reactive transactional recruiting in most areas of the organization. @ThisIsLars / #NPRRIS
  • 12. Background • NPR had a long legacy of reactive transactional recruiting in most areas of the organization. • I was hired in February 2011 to re- imagine and rebuild the talent function at NPR. @ThisIsLars / #NPRRIS
  • 13. Background • NPR had a long legacy of reactive transactional recruiting in most areas of the organization. • I was hired in February 2011 to re- imagine and rebuild the talent function at NPR. • Our team is small and resources very limited so it was vital we were very smart with our spend. @ThisIsLars / #NPRRIS
  • 14. Background • NPR had a long legacy of reactive transactional recruiting in most areas of the organization. • I was hired in February 2011 to re- imagine and rebuild the talent function at NPR. • Our team is small and resources very limited so it was vital we were very smart with our spend. • Which led us to.... @ThisIsLars / #NPRRIS
  • 15. NPR Talent Strategy @ThisIsLars / #NPRRIS
  • 16. NPR Talent Strategy • ....Build a talent strategy that leveraged social media & employment branding to minimize spend and maximize reach & impact. @ThisIsLars / #NPRRIS
  • 17. NPR Talent Strategy • ....Build a talent strategy that leveraged social media & employment branding to minimize spend and maximize reach & impact. • Cancel most of our major job boards. @ThisIsLars / #NPRRIS
  • 18. NPR Talent Strategy • ....Build a talent strategy that leveraged social media & employment branding to minimize spend and maximize reach & impact. • Cancel most of our major job boards. • Focus our efforts around engaging our employees, promoting their involvement in employment branding, promoting jobs to their networks, etc. @ThisIsLars / #NPRRIS
  • 19. NPR Talent Strategy • ....Build a talent strategy that leveraged social media & employment branding to minimize spend and maximize reach & impact. • Cancel most of our major job boards. • Focus our efforts around engaging our employees, promoting their involvement in employment branding, promoting jobs to their networks, etc. • Results: NPR.org, referrals, LinkedIn, Twitter, Facebook all became leading source channels. @ThisIsLars / #NPRRIS
  • 20. So, how did we do it? @ThisIsLars / #NPRRIS
  • 21. Step 1: Know Your Objective @ThisIsLars / #NPRRIS
  • 22. Step 1: Know Your Objective @ThisIsLars / #NPRRIS
  • 23. Step 1: Know Your Objective • What are your recruiting goals? @ThisIsLars / #NPRRIS
  • 24. Step 1: Know Your Objective • What are your recruiting goals? • What are your resources? @ThisIsLars / #NPRRIS
  • 25. Step 1: Know Your Objective • What are your recruiting goals? • What are your resources? • What are your priorities? @ThisIsLars / #NPRRIS
  • 26. Step 2: Know Your Organization @ThisIsLars / #NPRRIS
  • 27. Step 2: Know Your Organization • One size does NOT fit all. @ThisIsLars / #NPRRIS
  • 28. Step 2: Know Your Organization • One size does NOT fit all. • Know your social media policy. @ThisIsLars / #NPRRIS
  • 29. Step 2: Know Your Organization • One size does NOT fit all. • Know your social media policy. • Define your intent, build support, evangelize internally. @ThisIsLars / #NPRRIS
  • 30. Step 2: Know Your Organization • One size does NOT fit all. • Know your social media policy. • Define your intent, build support, evangelize internally. • Who are the internal stakeholders that need to support your efforts for them to succeed? @ThisIsLars / #NPRRIS
  • 31. Step 2: Know Your Organization • One size does NOT fit all. • Know your social media policy. • Define your intent, build support, evangelize internally. • Who are the internal stakeholders that need to support your efforts for them to succeed? • Find your internal influencers, invest in those relationships. Step outside of HR. @ThisIsLars / #NPRRIS
  • 32. Step 2: Know Your Organization • One size does NOT fit all. • Know your social media policy. Office Intercom Bingo • Define your intent, build support, evangelize internally. • Who are the internal stakeholders that need to support your efforts for them to succeed? • Find your internal influencers, invest in those relationships. Step outside of HR. @ThisIsLars / #NPRRIS
  • 33. Step 3: Know Your Platform @ThisIsLars / #NPRRIS
  • 34. Step 3: Know Your Platform @ThisIsLars / #NPRRIS
  • 35. Step 3: Know Your Platform • Who are you trying to reach? @ThisIsLars / #NPRRIS
  • 36. Step 3: Know Your Platform • Who are you trying to reach? • What platforms can you use to reach them? @ThisIsLars / #NPRRIS
  • 37. Step 3: Know Your Platform • Who are you trying to reach? • What platforms can you use to reach them? • Where are your employees? What platforms does your organization use? @ThisIsLars / #NPRRIS
  • 38. Step 3: Know Your Platform • Who are you trying to reach? • What platforms can you use to reach them? • Where are your employees? What platforms does your organization use? • Prioritize - better to be highly effective in small number of platforms. @ThisIsLars / #NPRRIS
  • 39. Step 4: Launch & Engage @ThisIsLars / #NPRRIS
  • 40. Step 4: Launch & Engage • Get your employees engaged, ideally organically. @ThisIsLars / #NPRRIS
  • 41. Step 4: Launch & Engage • Get your employees engaged, ideally organically. • Evangelize internally & externally. @ThisIsLars / #NPRRIS
  • 42. Step 4: Launch & Engage • Get your employees engaged, ideally organically. • Evangelize internally & externally. • Piloting is your friend: track metrics, monitor, adjust. @ThisIsLars / #NPRRIS
  • 43. Step 4: Launch & Engage • Get your employees engaged, ideally organically. • Evangelize internally & externally. • Piloting is your friend: track metrics, monitor, adjust. • Remember: Social Media is NOT an extension of your job board. @ThisIsLars / #NPRRIS
  • 44. Step 4: Launch & Engage • Get your employees engaged, ideally organically. • Evangelize internally & externally. • Piloting is your friend: track metrics, monitor, adjust. • Remember: Social Media is NOT an extension of your job board. • Try to engage with your fans when you can. @ThisIsLars / #NPRRIS
  • 45. Step 4: Launch & Engage • Get your employees engaged, ideally organically. • Evangelize internally & externally. • Piloting is your friend: track metrics, monitor, adjust. • Remember: Social Media is NOT an extension of your job board. • Try to engage with your fans when you can. • Everyone is a brand ambassador, everyone is a recruiter. @ThisIsLars / #NPRRIS
  • 46. Step 4: Launch & Engage • Get your employees engaged, ideally organically. • Evangelize internally & externally. • Piloting is your friend: track metrics, monitor, adjust. • Remember: Social Media is NOT an extension of your job board. • Try to engage with your fans when you can. • Everyone is a brand ambassador, everyone is a recruiter. @ThisIsLars / #NPRRIS
  • 47. Employment Branding [keep?] • Culture comes first. • Know what works for your org. • Engage your employees. • Be authentic. • Build internal & external brand advocates. • Case study: #NPRlife (Twitter,YouTube, Instagram). @ThisIsLars / #NPRRIS
  • 48. Anatomy Of An Account: @NPRjobs @ThisIsLars / #NPRRIS
  • 49. Anatomy Of An Account: @NPRjobs Launched in July 2011 - Focused in 4 areas: @ThisIsLars / #NPRRIS
  • 50. Anatomy Of An Account: @NPRjobs Launched in July 2011 - Focused in 4 areas: • Share NPR job opportunities @ThisIsLars / #NPRRIS
  • 51. Anatomy Of An Account: @NPRjobs Launched in July 2011 - Focused in 4 areas: • Share NPR job opportunities • Build our employment brand by showcasing our employees and providing behind the scenes looks at life at NPR (#NPRlife) @ThisIsLars / #NPRRIS
  • 52. Anatomy Of An Account: @NPRjobs Launched in July 2011 - Focused in 4 areas: • Share NPR job opportunities • Build our employment brand by showcasing our employees and providing behind the scenes looks at life at NPR (#NPRlife) • Give back to followers by providing career advice and resources @ThisIsLars / #NPRRIS
  • 53. Anatomy Of An Account: @NPRjobs Launched in July 2011 - Focused in 4 areas: • Share NPR job opportunities • Build our employment brand by showcasing our employees and providing behind the scenes looks at life at NPR (#NPRlife) • Give back to followers by providing career advice and resources • Promote career opportunities across public media (#PubJobs) @ThisIsLars / #NPRRIS
  • 54. @NPRjobs Growth @ThisIsLars / #NPRRIS
  • 55. @NPRjobs Growth @ThisIsLars / #NPRRIS
  • 56. @NPRjobs Growth 8,400+ followers in <1 year @ThisIsLars / #NPRRIS
  • 57. @NPRjobs Growth 8,400+ followers in <1 year @ThisIsLars / #NPRRIS
  • 58. @NPRjobs Growth 8,400+ followers in <1 year Top Tweet: #Pubjobs Launch 199 RTs, 787,863 impressions @ThisIsLars / #NPRRIS
  • 59. Case Study - The Power of a Tweet @ThisIsLars / #NPRRIS
  • 60. Case Study - The Power of a Tweet Situation: Applicant volume for our Fall 2011 internships was below target levels as the deadline approached. @ThisIsLars / #NPRRIS
  • 61. Case Study - The Power of a Tweet Situation: Applicant volume for our Fall 2011 internships was below target levels as the deadline approached. Solution: We extended the application deadline one week and announced with a single tweet (below) @ThisIsLars / #NPRRIS
  • 62. Case Study - The Power of a Tweet Situation: Applicant volume for our Fall 2011 internships was below target levels as the deadline approached. Solution: We extended the application deadline one week and announced with a single tweet (below) @ThisIsLars / #NPRRIS
  • 63. Case Study - The Power of a Tweet Situation: Applicant volume for our Fall 2011 internships was below target levels as the deadline approached. Solution: We extended the application deadline one week and announced with a single tweet (below) Results: 114 RTs, 742,976 impressions, 140 new applicants, 15 hires @ThisIsLars / #NPRRIS
  • 64. Engagement - @NPRjobs / #NPRlife @ThisIsLars / #NPRRIS
  • 65. Engagement - @NPRjobs / #NPRlife External Engagement @ThisIsLars / #NPRRIS
  • 66. Engagement - @NPRjobs / #NPRlife External Engagement Internal Engagement @ThisIsLars / #NPRRIS
  • 67. What’s Next @ThisIsLars / #NPRRIS
  • 68. What’s Next Video/YouTube @ThisIsLars / #NPRRIS
  • 69. What’s Next Video/YouTube Facebook @ThisIsLars / #NPRRIS
  • 70. What’s Next Video/YouTube Pinterest Facebook @ThisIsLars / #NPRRIS
  • 71. What I’ve Learned @ThisIsLars / #NPRRIS
  • 72. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right @ThisIsLars / #NPRRIS
  • 73. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right • Find your internal stakeholders and work hard to build relationships @ThisIsLars / #NPRRIS
  • 74. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right • Find your internal stakeholders and work hard to build relationships • Identify and engage internal champions & influencers @ThisIsLars / #NPRRIS
  • 75. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right • Find your internal stakeholders and work hard to build relationships • Identify and engage internal champions & influencers • Engage your employees @ThisIsLars / #NPRRIS
  • 76. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right • Find your internal stakeholders and work hard to build relationships • Identify and engage internal champions & influencers • Engage your employees • Listen to your fans, interact with them, be generous @ThisIsLars / #NPRRIS
  • 77. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right • Find your internal stakeholders and work hard to build relationships • Identify and engage internal champions & influencers • Engage your employees • Listen to your fans, interact with them, be generous • Schedule and be disciplined with your time @ThisIsLars / #NPRRIS
  • 78. What I’ve Learned • Don’t be paralyzed by what can go wrong, focus on what can go right • Find your internal stakeholders and work hard to build relationships • Identify and engage internal champions & influencers • Engage your employees • Listen to your fans, interact with them, be generous • Schedule and be disciplined with your time • Be patient, be thoughtful @ThisIsLars / #NPRRIS
  • 79. Questions? @ThisIsLars / #NPRRIS

Editor's Notes

  1. \n
  2. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  3. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  4. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  5. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  6. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  7. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  8. How many of you have experienced a hiring freeze in the past year? \nHow many recruiting ninjas are in the house? Gurus? Grand poobas of recruiting wizardry??\n
  9. - Historical recruiting model was more administrative than strategic\n- Lean team (1 recruiter, 1 coordinator, avg @100 hires + 150 interns/year)\n- Knew I&amp;#x2019;d need to find ways to leverage our consumer brand + engage our employees\n- Triggered Macgyver gene\n- This session will take you through our journey - sharing case studies, stats, &amp; lessons lrnd\n
  10. - Historical recruiting model was more administrative than strategic\n- Lean team (1 recruiter, 1 coordinator, avg @100 hires + 150 interns/year)\n- Knew I&amp;#x2019;d need to find ways to leverage our consumer brand + engage our employees\n- Triggered Macgyver gene\n- This session will take you through our journey - sharing case studies, stats, &amp; lessons lrnd\n
  11. - Historical recruiting model was more administrative than strategic\n- Lean team (1 recruiter, 1 coordinator, avg @100 hires + 150 interns/year)\n- Knew I&amp;#x2019;d need to find ways to leverage our consumer brand + engage our employees\n- Triggered Macgyver gene\n- This session will take you through our journey - sharing case studies, stats, &amp; lessons lrnd\n
  12. - Historical recruiting model was more administrative than strategic\n- Lean team (1 recruiter, 1 coordinator, avg @100 hires + 150 interns/year)\n- Knew I&amp;#x2019;d need to find ways to leverage our consumer brand + engage our employees\n- Triggered Macgyver gene\n- This session will take you through our journey - sharing case studies, stats, &amp; lessons lrnd\n
  13. - Small team so finding ways to broaden our reach was vital\n-Didn&amp;#x2019;t renew any major job boards, outside of WashPo - strong local resource\n- Shifted our focus to employment branding, leveraging our employees and SM to broaden reach\n
  14. - Small team so finding ways to broaden our reach was vital\n-Didn&amp;#x2019;t renew any major job boards, outside of WashPo - strong local resource\n- Shifted our focus to employment branding, leveraging our employees and SM to broaden reach\n
  15. - Small team so finding ways to broaden our reach was vital\n-Didn&amp;#x2019;t renew any major job boards, outside of WashPo - strong local resource\n- Shifted our focus to employment branding, leveraging our employees and SM to broaden reach\n
  16. - Small team so finding ways to broaden our reach was vital\n-Didn&amp;#x2019;t renew any major job boards, outside of WashPo - strong local resource\n- Shifted our focus to employment branding, leveraging our employees and SM to broaden reach\n
  17. \n
  18. - What is your objective (build talent pools, become employer of choice, increase referrals, build employment brand, etc). Make sure you think this through.\n- Your resources are limited, focus them wisely \n- Prioritize - resist urge to do everything at once. Better to make big impact in one platform.\n
  19. - What is your objective (build talent pools, become employer of choice, increase referrals, build employment brand, etc). Make sure you think this through.\n- Your resources are limited, focus them wisely \n- Prioritize - resist urge to do everything at once. Better to make big impact in one platform.\n
  20. - What is your objective (build talent pools, become employer of choice, increase referrals, build employment brand, etc). Make sure you think this through.\n- Your resources are limited, focus them wisely \n- Prioritize - resist urge to do everything at once. Better to make big impact in one platform.\n
  21. - What is your objective (build talent pools, become employer of choice, increase referrals, build employment brand, etc). Make sure you think this through.\n- Your resources are limited, focus them wisely \n- Prioritize - resist urge to do everything at once. Better to make big impact in one platform.\n
  22. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  23. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  24. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  25. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  26. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  27. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  28. - Just b/c some of these initiatives worked for us (or anyone) doesn&amp;#x2019;t mean they&amp;#x2019;ll work for you\n- Where does SocMed sit within your org? Who knows the owner? Who has owner?\n- Also know what depts you need to work with - MarCom, socmed, PR, etc. Invest here. \n- Who are your internal champions/stakeholders? Find them &amp; build rapport. Invest now.\n\n
  29. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  30. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  31. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  32. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  33. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  34. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  35. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  36. - Important to understand where your fans are now (Army Pinterest example)\n- Are your employees or business engaged in a particular platform?\n(@nprnews - &gt;930k followers, NPR FB - 2.364MM likes)\n- Resist urge to be all over whatever is shiney and new, be patient (def lesson I had to learn)\n
  37. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  38. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  39. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  40. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  41. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  42. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  43. - Be patient - grow organically (#NPRlife announce story)\n- Learn to be comfortable with &amp;#x2018;what if&amp;#x2019;, you&amp;#x2019;ll never be 100% sure it&amp;#x2019;s going to work\n- Be authentic, be open, be consistent\n- Empower &amp; energize employees to participate\n
  44. - For employment branding to be successful, it MUST be authentic\n- Not for everyone, requires trust in employees and a tolerance for mixed feedback\n- Drives employee engagement, fan engagement\n
  45. - Why: we chose Twitter as 1st platform b/c of our org, employee/fan engagement\n- Great way to interact in Real-Time with fans\n- Tremendous potential for virality and employment branding if authentic, consistent\n
  46. - Why: we chose Twitter as 1st platform b/c of our org, employee/fan engagement\n- Great way to interact in Real-Time with fans\n- Tremendous potential for virality and employment branding if authentic, consistent\n
  47. - Why: we chose Twitter as 1st platform b/c of our org, employee/fan engagement\n- Great way to interact in Real-Time with fans\n- Tremendous potential for virality and employment branding if authentic, consistent\n
  48. - Why: we chose Twitter as 1st platform b/c of our org, employee/fan engagement\n- Great way to interact in Real-Time with fans\n- Tremendous potential for virality and employment branding if authentic, consistent\n
  49. - Why: we chose Twitter as 1st platform b/c of our org, employee/fan engagement\n- Great way to interact in Real-Time with fans\n- Tremendous potential for virality and employment branding if authentic, consistent\n
  50. - Our followers have climbed steadily over the 1st year (@200/wk)\n- #PubJobs was a collaborative recruiting effort we led to raise awareness of PubMedia jobs\n
  51. - Our followers have climbed steadily over the 1st year (@200/wk)\n- #PubJobs was a collaborative recruiting effort we led to raise awareness of PubMedia jobs\n
  52. - Our followers have climbed steadily over the 1st year (@200/wk)\n- #PubJobs was a collaborative recruiting effort we led to raise awareness of PubMedia jobs\n
  53. - Our followers have climbed steadily over the 1st year (@200/wk)\n- #PubJobs was a collaborative recruiting effort we led to raise awareness of PubMedia jobs\n
  54. - Our followers have climbed steadily over the 1st year (@200/wk)\n- #PubJobs was a collaborative recruiting effort we led to raise awareness of PubMedia jobs\n
  55. - Intern program was light on apps so we extended deadline w/single tweet\n- We deliberately rarely requests RTs, so when we do they tend to get traction\n
  56. - Intern program was light on apps so we extended deadline w/single tweet\n- We deliberately rarely requests RTs, so when we do they tend to get traction\n
  57. - Intern program was light on apps so we extended deadline w/single tweet\n- We deliberately rarely requests RTs, so when we do they tend to get traction\n
  58. - Intern program was light on apps so we extended deadline w/single tweet\n- We deliberately rarely requests RTs, so when we do they tend to get traction\n
  59. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  60. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  61. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  62. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  63. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  64. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  65. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  66. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  67. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  68. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  69. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  70. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  71. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  72. - External fan engagement has been great, we try to interact as much as possible\n- Drives internal engagement and discussion as well, gets our team comfortable and interested in engaging with each other, and fans. Helps create buzz.\n \n
  73. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  74. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  75. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  76. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  77. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  78. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  79. - We&amp;#x2019;ll be exploring more video based employment branding opps\n- Continue expanding Facebook, work to identify/engage influencers\n- Some presence on Pinterest, good emp branding potential (infographics, charts, pics, etc)\n\n
  80. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  81. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  82. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  83. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  84. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  85. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  86. - MUST build internal champions, influencers, stakeholders\n- Make sure your social media outreach is not purely a broadcast\n- Iterate: try, adjust, try again. Don&amp;#x2019;t let the need to be 100% baked slow your progress\n- Engage with your fans, keep it fun, keep it interesting\n
  87. \n