Evelyn P Lee has over 20 years of experience in business analysis, project management, and programming. She has a proven track record of managing projects from requirements gathering through implementation and documentation. Her most recent role was as a Senior Specialist at Alorica Business Solutions where she tested functionality, implemented solutions, and provided ongoing support.

1. 4407 County Road 3841 Evelyn P Lee Cell: 210-378-0726
San Antonio, TX 78253 tcc.evelyn@gmail.com
SUMMARY OF QUALIFICATIONS
 Career Professional: Business Analyst experience; ability to manage small to large projects with constant changes and
aggressive deadlines. Familiar with SDLC Life Cycle
 Key Business Partner: Strong relationship building skills with all levels of the organization from executive management to
internal and external customers.
 Strategic Planning: Proactive and innovative professional with experience in documenting and executing test scenarios to
thoroughly make an assessment of end product meeting necessary requirements.
PROFESSIONAL EXPERIENCE
Solutions Development Senior Specialist MARCH 2015—PRESENT
Alorica Business Solutions, LLC SAN ANTONIO, TEXAS
 Gather Requirements
o Meet with client and internal departments and gather project information to begin next phases.
o Determined most effective way to achieve completion in a timely manner of request/project after determining the
requirements of the project.
 Testing, Implementing, and Documentation
o Develop a thorough test plan, completing assigned functionality testing requests in a timely and accurate manner
o Demonstrated program to end users; discussing program functionality to ensure goals are being met
o Provided on-going support after implementation, which included additional training, upgrades, or enhancements;
o Document each step of the test plan, to include back out plan, testing, implementation and end user support
information, describing script development, logic, coding, testing, changes and corrections.
o Review test results with management and end users, securing confirmation that test findings meet expected results
o Observe and monitor activities when project is implemented to ensure all problems and issues are identified and
resolved
 Accomplishments:
o Excellent working relationship with team members and department contacts in order to maintain and continuously
provide clients the utmost dedicated service a company can provide.
o Assisted in developing new methods to successfully meet our client’s requirements. In addition took on the
Business Analyst to ensure our business partners were up to date on the project overall status. This consisted of
creating and documenting testing scenarios in order to verify that all new requirements were functional and the
expected outcome was achieved in both Predictive and Preview calling modes.
Business Analyst JUNE 2014 - DECEMBER 2014
West Corporation San Antonio, Texas
• Provide support to business development through enabling client requirements and evaluating current program
requirements
• Interface with prospective clients to evaluate and understand their program requirements from a functional perspective
• Enable client requirements and thoroughly understand application functionality for smooth transition of the application
into the normal implementation process
• Assist in the design and specification for client applications by being the interface between the client and technical
personnel
• Assisting to answer prospect's questions and perform pertinent demonstrations of systems or applications as needed
Programmer Analyst NOVEMBER 1997—MARCH 2015
West Corporation SAN ANTONIO, TEXAS
 Responsible for analyzing and developing new scripting request, output development, and maintenance procedures in a timely
and accurate manner, testing and implementing all phases of script and maintenance request ensuring adherence to telemarketing
policies and procedures
 Production Support:
o Involved in the quality resolution of issues or concerns related to errors, problems, or questions with scripting and
output programs
o Assisted in resolving client complaints and problems, providing accurate and timely evaluation of concerns and
recommend alternative solutions to management

2. 4407 County Road 3841 Evelyn P Lee Cell: 210-378-0726
San Antonio, TX 78253 tcc.evelyn@gmail.com
 Accomplishments:
o Involved in multiple major platform changes that involved complete project rewrites and new procedures to be set
without compromising production.
o Successfully completed testing campaign for changes and adjustments necessary to dialing CELL platform in
various programs. Testing status changes and time stamps all correlated to time of execution.
TECHNICAL/SKILLS
 Software Applications: Microsoft Office Applications such as MS Word, Excel, PowerPoint, Access, Outlook
 Customer Interaction Center by Interactive Intelligence (v3.0)
 OnContact 6.3
 Database Language: SQL
 Scripts: C#, Visual Basic
EDUCATION
Our Lady of the Lake University
Bachelor of Science – Computer Information System
San Antonio, Texas