Microsoft Windows Server 2000 and Citrix Presentation Server 4.0 have reached end of life. The document discusses support lifecycles for Microsoft Server operating systems and Citrix XenApp (formerly Presentation Server) and compares the differences between mainstream support, extended support, and online self-help support. It also includes a table outlining the support lifecycles and options for various Citrix products and versions.

1. Product Lifecycles
and
Support Options
for
Microsoft Server Operating
Systems
And
Citrix XenApp
(formerly Presentation Server)
February 7, 2012

2. Microsoft Windows Server 2000
And
Citrix Presentation Server 4.0
ARE BOTH DEAD!

3. http://support.microsoft.com/lifecycle/?p1=10394

4. 3. What is the difference between Mainstream Support, Extended Support, and online self-help support?
Support provided Mainstream Support phase Extended Support phase
Paid support (per-incident, per
X X
hour, and others)
Security update support X X
Requires extended hotfix
agreement, purchased within 90
Non-security hotfix support X
days of mainstream support
ending.
No-charge incident support X
Warranty claims X
Design changes and feature
X
requests
Product-specific information
that is available by using the
X X
online Microsoft Knowledge
Base
Product-specific information
that is available by using the
Support site at Microsoft Help X X
and Support to find answers to
technical questions
Note A hotfix is a modification to the commercially available Microsoft product software code to address specific critical problems.
Microsoft Support Lifecycle Policy FAQ
http://support.microsoft.com/gp/lifepolicy

5. XenApp Lifecycles – Current as of Feb. 6, 2012
Product/Component
Version/Model Language NSC* EOS* EOM* EOL*
Name
Presentation Server for
4.0 EN TBA N/A TBA TBA
Unix
Presentation Server for 28-Aug-09
4.5 EN, DE, FR, ES, JA N/A 30-Sep-12 31-Mar-13
Windows Server 2003 CTX122442
Presentation Server for 28-Aug-09
4.5 FP1 EN, DE, FR, ES, JA N/A 30-Sep-12 31-Mar-13
Windows Server 2003 CTX122442
XenAppfor Windows 28-Aug-09
5 and FP EN, DE, FR, ES, JA N/A 30-Sep-12 31-Mar-13
Server 2003 CTX122442
XenApp for Windows 28-Aug-09
5 and FP EN, DE, FR, ES, JA N/A 15-Jan-13 15-Jul-13
Server 2008 CTX122442
XenApp for Windows 24-Oct-11
6.0 EN, DE, FR, ES, JA N/A 15-Jan-13 15-Jul-13
Server 2008R2 CTX122442
XenApp for Windows 24-Oct-11
6.5 EN, DE, FR, ES, JA N/A 23-Jan-15 24-Jul-15
Server 2008R2 CTX122442
*Lifecycle Phases: NSC (Notice of Status Change), EOS (End of Sales), EOM (End of Maintenance), EOL (End of Life).

6. Citrix Support Options for Various Lifecycles
MainStream Extended
Support Option End of Life
Maintenance Maintenance
Non-critical hotfix maintenance (bug fixes)
Critical hotfix maintenance (bug fixes)
Feature enhancements
New hardware support
Product specific information that is available in the online Citrix
Knowledge Center
Security-related hotfix maintenance
Paid technical support (per incident, per support plan and others)
Self-help resources