- Overall satisfaction with ENTSO-E improved 5% from 2014 to 2015 according to a stakeholder survey. - Stakeholders perceived ENTSO-E as being more available, open-minded, and serving the public interest compared to the past. - Specifically, ENTSO-E was seen as more transparent, better at communication, and improving its follow-up on stakeholder feedback relative to 2014.

1. Overall Stakeholder Satisfaction with ENTSO-E
3.53
3.66
3.00
3.10
3.20
3.30
3.40
3.50
3.60
3.70
3.80
3.90
4.00
Year 2014 Year 2015
Overall satisfaction with ENTSO-E
 Overall improvement of 5% compared to 2014.
 ENTSO-E is perceived as increasingly available and open minded, serving the public interest more than in
the past

2. Stakeholder Satisfaction Survey 2014 vs. 2015
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
More visionary More transparent Better at
communications
Demonstrating more
coordination between
TSOs
Showing closer
cooperation with
ENTSOG
Improving engagement
of its experts with NGOs
or other interested
parties
Improving its listening to
the opinions of others
Improving the follow-up
on actions or changes,
based on stakeholder
feedback
More visible focus on
serving the public
interest
Compared to 2014, ENTSO-E is:
Year 2014 Year 2015
 ENTSO-E is perceived as more transparent, better at communication, and as improving its follow-up on actions
and changes, based on stakeholder feedback, compared to 2014.

3. SHS 2014 vs. 2015: Policy Papers
0.00
0.50
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
The policy papers are a valuable
contribution to the EU energy
policy debate.
The policy papers are pitched at
the right level of complexity for
the EU energy policy audience.
The policy papers are at the
leading edge of thinking on the
topic.
The policy papers take societal
goals and benefits into account in
their recommendations.
The policy papers are well
communicated via press notices,
position statement, presentations,
and speaking appearances.
The proposals tackle the key issues
of EU energy policy today
Policy Papers
2014 2015