The University of New South Wales outsourced the management of its integrated print and mail room to Fuji Xerox Global Services. This has led to improved service delivery, increased satisfaction levels, and significant cost reductions of an estimated $2 million savings. The partnership consolidated printing services into a new facility, introduced online printing tools, and improved the student experience with new self-service printing kiosks. As a result, UNSW has achieved industry-leading cost savings and service benchmarks, as well as increased staff productivity and satisfaction through faster turnaround times and improved customer service.
Mainstay - Xerox Cal State Fullerton Digital Printing SolutionsMainstay
Like every large public university, Cal State Fullerton strives to fulfill an ambitious educational mission while wisely managing its taxpayer-supported budget. CSUF has stood out with its emphasis on using new technologies to address challenges on both sides of this equation.
To achieve their goals, Cal State Fullerton launched a major initiative, in partnership with Xerox, involving Digital Print Services and a modernized printer fleet. Xerox was able to implement solutions that allowed them to spend more money on what they do best, which is higher education.
Xerox helps Cal State Fullerton prepare students for the future while seeing significant savings with an innovative digital printing solutions and service.
Leading universities across the world use Gecko to improve the way they recruit students, drive efficiencies in enquiry acquisition and increase conversion rates. Read their stories and get inspired by their success.
The New Era of Smart Printing for SchoolsAdrian Boucek
This article from Andy Slewatsky of Industry Analysts discusses how schools and educational facilities can benefit from smarter print technologies for greater savings.
We're focused on our technology and services that can help solve common business challenges, and in many instances, transform work practices and better your staff and student experience.
Managed Print Services - A Singapore statutory board case studyFuji Xerox Singapore
Do you know how much time and money are tied up in your printing processes?
Most organisations don’t. The ones we have helped have achieved significant cost savings and improved process efficiency. Our managed print services make printing easy so you can concentrate on your core operation.
Case Study: Upgrading the University of South Australia's IBM Cognos BIDilan J. Gunawardana
This solution involved leveraging Tridant’s specialist skill set of Technical Architecture Services and expertise in consultation, education, support, training & mentoring to move UniSA to the next level of IBM Cognos Business Intelligence Usage.
Innovative solutions for every stage of the student lifecycle- As the partner of over 3,000 Australian K-12 schools, we understand your needs and have the solutions to deliver a smart, cost-effective approach to the way you manage information, documents, and back-office processes at every stage of the student life cycle.
Smarter communication at lower cost- With the right combination of solutions and services, Fuji Xerox can help your school communicate whatever it needs to, whenever it needs to, more personally, professionally and cost-effectively than ever before. Fuji Xerox’s document advisory expertise will help you define a successful communications strategy at every stage of the student life cycle.
Streamline enrolments and reduce paperwork- Capture student information quickly, streamline processing, and reduce time and money spent on admin. Fuji Xerox can help you re-define and digitise processes to reduce the time and cost associated with handling student applications and enrolment paper work. We have the solutions to digitise, index, and merge documents for admissions, and import that information directly into your student information system. This removes the need for time-consuming data entry, freeing admin staff for more important tasks.
Liberate teachers to teach and students to learn- Reduce the time teachers spend on administrative tasks and other activities that take them out of the classroom, by digitising documents and streamlining document management workflows.
Save money on admin to spend on student outcomes- Want to improve the efficiency of back office operations, do more with less, and free up time and money that could be used to focus on your students? Fuji Xerox Australia has the know-how to help you streamline all the administrative, back-office and print processes that support the provision of a superior education.
For more information visit: http://www.fujixerox.com.au/solutions/industry/solutions_k_12.jsp or call 13 14 12.
Insurance: Simplyfying information collection and distributionFuji Xerox Singapore
We streamline your new business process, resulting in lower costs, shorter cycle time and a better experience for your agents, brokers and customers.
Our Track Record in the Insurance industry
Fuji Xerox Singapore (FXS) is one of the leaders in providing end-to-end document printing and management solutions for the insurance industry. We manage and print in excess of 100 million pages annually for more than 60 direct insurers, agents and brokers in Singapore.
The digital revolution changed the way we work forever. Is your organisation keeping up? Here’s a quick guide to the four most popular digital workers, and how IT support can help your company make the most of the tech boom.
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Similar to NSW tops industry benchmarks while reaping cost-savings with integrated print and mail facility
Mainstay - Xerox Cal State Fullerton Digital Printing SolutionsMainstay
Like every large public university, Cal State Fullerton strives to fulfill an ambitious educational mission while wisely managing its taxpayer-supported budget. CSUF has stood out with its emphasis on using new technologies to address challenges on both sides of this equation.
To achieve their goals, Cal State Fullerton launched a major initiative, in partnership with Xerox, involving Digital Print Services and a modernized printer fleet. Xerox was able to implement solutions that allowed them to spend more money on what they do best, which is higher education.
Xerox helps Cal State Fullerton prepare students for the future while seeing significant savings with an innovative digital printing solutions and service.
Leading universities across the world use Gecko to improve the way they recruit students, drive efficiencies in enquiry acquisition and increase conversion rates. Read their stories and get inspired by their success.
The New Era of Smart Printing for SchoolsAdrian Boucek
This article from Andy Slewatsky of Industry Analysts discusses how schools and educational facilities can benefit from smarter print technologies for greater savings.
We're focused on our technology and services that can help solve common business challenges, and in many instances, transform work practices and better your staff and student experience.
Managed Print Services - A Singapore statutory board case studyFuji Xerox Singapore
Do you know how much time and money are tied up in your printing processes?
Most organisations don’t. The ones we have helped have achieved significant cost savings and improved process efficiency. Our managed print services make printing easy so you can concentrate on your core operation.
Case Study: Upgrading the University of South Australia's IBM Cognos BIDilan J. Gunawardana
This solution involved leveraging Tridant’s specialist skill set of Technical Architecture Services and expertise in consultation, education, support, training & mentoring to move UniSA to the next level of IBM Cognos Business Intelligence Usage.
Innovative solutions for every stage of the student lifecycle- As the partner of over 3,000 Australian K-12 schools, we understand your needs and have the solutions to deliver a smart, cost-effective approach to the way you manage information, documents, and back-office processes at every stage of the student life cycle.
Smarter communication at lower cost- With the right combination of solutions and services, Fuji Xerox can help your school communicate whatever it needs to, whenever it needs to, more personally, professionally and cost-effectively than ever before. Fuji Xerox’s document advisory expertise will help you define a successful communications strategy at every stage of the student life cycle.
Streamline enrolments and reduce paperwork- Capture student information quickly, streamline processing, and reduce time and money spent on admin. Fuji Xerox can help you re-define and digitise processes to reduce the time and cost associated with handling student applications and enrolment paper work. We have the solutions to digitise, index, and merge documents for admissions, and import that information directly into your student information system. This removes the need for time-consuming data entry, freeing admin staff for more important tasks.
Liberate teachers to teach and students to learn- Reduce the time teachers spend on administrative tasks and other activities that take them out of the classroom, by digitising documents and streamlining document management workflows.
Save money on admin to spend on student outcomes- Want to improve the efficiency of back office operations, do more with less, and free up time and money that could be used to focus on your students? Fuji Xerox Australia has the know-how to help you streamline all the administrative, back-office and print processes that support the provision of a superior education.
For more information visit: http://www.fujixerox.com.au/solutions/industry/solutions_k_12.jsp or call 13 14 12.
Insurance: Simplyfying information collection and distributionFuji Xerox Singapore
We streamline your new business process, resulting in lower costs, shorter cycle time and a better experience for your agents, brokers and customers.
Our Track Record in the Insurance industry
Fuji Xerox Singapore (FXS) is one of the leaders in providing end-to-end document printing and management solutions for the insurance industry. We manage and print in excess of 100 million pages annually for more than 60 direct insurers, agents and brokers in Singapore.
The digital revolution changed the way we work forever. Is your organisation keeping up? Here’s a quick guide to the four most popular digital workers, and how IT support can help your company make the most of the tech boom.
Digital Transformation is a systematic approach to your business that applies digital thinking across everything you do, from the front office to the back office. It’s what we refer to as “The New Business of Digital.” The quote you see summarizes that thought well.
This is an important distinction because not only is there a direct, tangible improvement to the specific area that you change through digital technology and digital thinking—for example, replacing hard-copy documents with electronic documents—but there is a significant value-add as well.
Through Digital Transformation, your processes are:
Optimized through intelligent information capture
Streamlined by removing time-consuming steps
Replaced with a new, simpler way of doing things
To learn how it impacts business download the presentation or visit our website http://www.fujixerox.com.au/products/
Future: The future of work in the Asia Pacific region is one of diversity, dynamism, and flexibility. Greater independence of time, place, and technology will become common. But how employees work will depend on the seeds sown today.
100% of organisations with the most flexible, mobile and progressive workplace strategies – i.e. Activity Based Working. Tech Research Asia (TRA) has interviewed have an advanced form of managed print services (MPS) in place.
For more information on Fuji Xerox Managed Print Services visit: http://www.fujixerox.com.au/solutions/documentservices/next_generation_mps.jsp or call 13 14 12.
The rise of the ‘empowered consumer’, coupled with the push towards digital distribution models, is fundamentally reshaping the insurance products of today, according to panelists from FST Media’s 9th Annual Technology and Innovation – The Future of Insurance conference.
Peter Brittliff, Senior Product Marketing Manager at Fuji-Xerox, outlined the vital importance of utilising data to drive product development.
For more information download this SlideShare presentation for a copy of the whitepaper or visit our website www.fujixerox.com.au
Color is surprisingly absent in classroom handouts, according to a survey commissioned by Xerox (NYSE: XRX) of students in grades 3-12. In fact, seven in ten noted that very few or none of their handouts have pictures (72 percent) or charts or graphs (69 percent) in color.
Color has been shown to have an impact on comprehension, and students agree. A majority who receive copies at school believe that words or pictures in color would help make schoolwork more interesting (77 percent agree, including 26 percent who strongly agree) and homework more fun to do (70 percent agree, including 25 percent who strongly agree).
The surveyed students indicated that color materials are particularly effective for more complex subjects, with 58 percent saying they would learn more in science if materials were in color.
To help school administrators affordably manage their print costs, Xerox offers the Hybrid Color Pricing Plan, which automatically analyzes the amount of color used in a document and charges accordingly. Access to color printing devices can also be controlled via a PIN or school ID badge.
For more information on how Fuji Xerox can help K-12 schools, visit http://www.fujixerox.com.au/solutions/industry/solutions_k_12.jsp or call 13 14 12.
Mobile Technology - Tablets and Workplace Integration (Whitepaper)Fuji Xerox Australia
Smart phones keep getting smarter. Applications for tablet computers are emerging at dizzying speeds. And the cloud that links them all is limitless in scope. Mobile computing is no longer a technology trend, but rather, an integral component of our business and social lives.
As a result, businesses need to be aware of the benefits this might bring, how these technologies are being used, and who is using them. It is important to deliver solutions that make the process of using documentation on these platforms as streamlined as possible.
For more information on improving business process with better document management, visit www.fujixerox.com.au/mobileprint or call us at 13 14 12.
Fuji Xerox My Prints is a powerful and easy to use solution which helps schools, libraries and organisations of any size to securely manage and control output.
My Prints is a comprehensive Secure Cost Management system designed to seamlessly monitor and control print / scan / copy jobs. This is provided via an easy to use administrative and user tool that can be securely accessed from anywhere on the network though a web browser.
Some of the key benefits include:
- Transfers accountability to users or departments by individually tracking activity.
- Creates environmental awareness.
- Reduces overall printing cost.
- Discourages overuse of IT resources.
- Increases document and device security.
- Improves efficiency by implementing Secure Release
For more information on how you can take control and manage your output with My Prints visit: http://www.fujixerox.com.au/solutions/MyPrints or call 13 14 12
The Fuji Xerox Eco Manufacturing Centre in Sydney is a world leader in the development of ecologically sustainable remanufacturing solutions and a benchmark example of the Group’s remanufacturing operations.
A dedicated, state-of-the-art facility employing 75 people, the centre has the capacity to remanufacture used parts and components for Fuji Xerox’s operations in Australia and for associated companies in the Asia Pacific region.
For more information visit http://www.fxasustainability.com.au/eco_about.php or call 13 14 12.
It seems our frustrations with IT are alive and well. Fuji Xerox surveyed 1,000 business managers and office employees about their pet peeves and IT came out on top for one third of respondents. Think email, Microsoft Office, office equipment and internet outages.
As far as printer-specific issues go, one in five respondents are specifically frustrated with having to troubleshoot errors, which can waste precious work time. Office workers are irritated by simple tasks such as replacing toner, loading paper and paper jams. Thirteen per cent are unhappy about the distance from their desk to the printer.
IT issues and frustrations can be costly and time consuming for a business. If you’re a business manager, it may be time consider how you can improve printing and IT processes to reduce the time and money spent on resolving issues.
As a business manager, improving the efficiency of printing and IT processes can target your number one frustration: cost and budgeting. Our research found that for 38 per cent of business managers, costs and budgeting are a major worry and one in four are concerned about staff productivity.
A managed print services (MPS) contract, which outsources the management of your printing fleet to a third party, can help to streamline printing and reduce costs. Signing up to a managed print services contract can result in a 30% reduction in print related costs. Furthermore, with staff no longer having to deal with printer issues, it also allows for improvements in staff productivity.
This infographic provides a good overview of the research results and explains why MPS is a good idea for business.
To find out more visit http://www.fujixerox.com.au/solutions/documentservices/managed_print_services.jsp or call us on 13 14 12.
Faced with disruptive threats and evolving customer expectations, insurance organisations are increasingly recognising the need for robust digital strategies to create an engaging customer experience.
FST Media and Fuji Xerox hosted an exclusive luncheon in Sydney with communications, marketing, digital and distribution heads from leading Australian insurance organisations. The discussion focused on the challenges and opportunities in embracing digital transformation and how organisations can leverage technology to manage their customer communication lifecycles.
Need help? Just ask. Visit our website www.fujixerox.com.au or email us enquiries@aus.fujixerox.com
- Top 5 challenges in the market
- What resources do we have?
- Why business development? Where is the value?
- What have we done for our customers?
- Summary
Start improving the way you work... visit www.fujixerox.com.au to find out more about business development services just email enquiries@aus.fujixerox.com
This presentation aims to provide an overview of the Fuji Xerox Insurance Services offering, the benefits of our services, an insight into current challenges facing the Insurance Industry today and offers suggestions for how these challenges can be addressed.
7 of the 10 world’s top 10 general and life insurers rely on Fuji Xerox services.
To find out more about our Insurance Industry Services visit: http://www.fujixerox.com.au/solutions/industry/insurance.jsp
Giving people what they want is an issue more easily resolved when you design digital transformation services with Fuji Xerox.
Our latest research on attitudes to government services show 70% of Australians would like the kind of e-government services we are experts in delivering. Helping you meet public expectations within your budget. That’s a massive majority in favour of something that’s easy to do, so why not contact Fuji Xerox for our e-government research and details of our digital service solutions.
Want to start recognising immediate cost reduction, improving your bottom line, and increasing your business’ competitive advantage?
Start improving the way you work... visit www.fujixerox.com.au to find out more about workflow automation software to simplify your document management processess.
Need help? Just ask. Email enquiries@aus.fujixerox.com
The key is relevant communications.
The right message. The right media. The right time.
Here at Fuji Xerox we are committed to providing innovative solutions that help businesses maximise efficiency and drive out cost, but never forgetting that it has an obligation to the wider community and to the environment.
No matter what size your company is or what industry you are in, Fuji Xerox Australia can help you significantly reduce costs, speed-up and grow your business in a number of lasting ways. Whether documents flow through your business or are your business, Fuji Xerox Australia listen and partner with you to make it easier to produce high quality work.
For more information visit our website www.fujixerox.com.au
Need help? Just ask. Email enquiries@aus.fujixerox.com
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2. Customer Case Study – University of New South Wales
After outsourcing the management
of its integrated print and mail room
to Fuji Xerox Global Services (FXGS),
a division of Fuji Xerox Australia,
the University of New South Wales
(UNSW) is reaping the rewards of
improved service delivery, increased
satisfaction levels and significant
cost reductions.
Less than one year after opening
its new centralised Print Post Plus
(P3) facility, UNSW is on target to
achieve an estimated $2 million cost
saving, enabling it to divert resources
to what it does best – providing
students with a quality learning
experience. In addition, the service
has been benchmarked number one
in terms of value for money in the
university sector.
Challenge
Maintaining costs while improving
service levels
Prior to opening the Print Post Plus facility in
October 2008, UNSW operated several satellite
printeries on campus, and many faculties and
departments managed their own printing
requirements. In addition, booking print jobs
was a manual process and turnaround times
were long. According to Jenny Denman, Deputy
Director Facilities Management at UNSW, this
was not only an inefficient and expensive
exercise, but also diverted staff away from their
core business of delivering education to students.
“Our main objectives were to deliver
significant service improvements across our
mail and print operations and streamline
processes, while providing a more price-
competitive service to students and staff,”
says Denman. “We wanted to work with
a best-in-class service provider that could
deliver an efficient, commercially and
environmentally sustainable solution, and
provide superior customer service.”
Solution
Partnering with FXGS to deliver an
integrated, one stop shop solution
Following an extensive tender process
that lasted more than 12 months, UNSW
chose to partner with FXGS in 2007 to
outsource the delivery of its combined
print and mail services. “From the outset,
it was clear that Fuji Xerox Global Services
were proven market leaders, had the right
experience, and provided the best value for
money,” says Denman. “We partnered with
Fuji Xerox Global Services to provide high
quality, competitive print and mail services
to staff and students, with a focus on
meeting our environmental standards.”
The solution was delivered in two stages. Firstly,
UNSW’s geographically-dispersed print services
were consolidated into a new, purpose-built
space aligned to the 4 Green Star Rating.
The services offered at Print Post Plus include
onsite digital printing, offset printing sourcing,
professional binding services, full mail house
services, courier management services, delivery
and collection of internal and external mail,
and track and trace mail pickup and delivery
using scanners. To drive further organisational
efficiencies, FXGS also introduced several new
systems and procedures, including an online print
submission and workflow tool for staff and one
stop desk-to-desk printing service. By working
collaboratively with faculties and delivering
better services and cost savings, UNSW was able
to close down several satellite printeries.
Secondly, to improve the student learning
experience at UNSW, several student print
centres were opened in September 2009
featuring leading-edge self-service printing kiosks
and online submission of print jobs. Students can
now use their student ID cards to top up their
printing accounts online and collect print jobs
from one of three centres in upper, middle
and lower campuses at their convenience.
“UNSW, in partnership with Fuji Xerox
Global Services, has introduced some
great initiatives and business service
improvements,” says Denman. “We’re now
able to offer a much more competitive, high
quality digital print service and turnaround
jobs more quickly. As a result, we’ve got more
satisfied staff and students, not to mention
the huge cost benefits.”
UNSW tops industry benchmarks while
reaping cost-savings with integrated print
and mail facility
3. “We’ve estimated the university has saved up
to $2 million by reducing the space required for
its printing operations. That means we have
more money to invest in education... and can
focus on our core purpose of teaching, learning
and research.”
Alan Egan, Director of Facilities Management, UNSW
Customer Case Study – University of New South Wales
Benefits
Cost reductions and best value benchmarks
through business service improvements
Within a year of opening, Print Post Plus has
been rated number one in terms of value for
money in the university sector following a
benchmarking exercise covering areas such as
policy and process, resources and capabilities,
and technology and price performance.
According to Alan Egan, Director of Facilities
Management at UNSW, FXGS has been a
strategic partner for the university, helping
it deliver substantial cost savings by closing
disparate printeries and bringing real benefits
to students and staff.
“Our partnership with Fuji Xerox Global
Services has delivered great results,” says
Egan. “We’ve estimated the university has
saved up to $2 milion by reducing the space
required for its printing operations. That type
of saving is hard to come by these days and
means we have more money in our pocket
to invest in education. The last thing the
university wants to do is run a print centre
and by partnering with Fuji Xerox Global
Services, we’ve been able to get out of the
printing business and focus on our core
purpose of teaching, learning, and research.”
Egan adds: “We’ve also reduced our printing
costs so that we can offer students, who are
our paying customers, a more competitive
and quality service.”
Improved cost control and compliance
Furthermore, as all print jobs must now be
approved and allocated against appropriate
cost centres, UNSW can control expenditure.
“We can track cost savings against actual
spend, and can download and analyse
reports that tell us exactly what products and
services were delivered against a particular
cost centre,” says Denman.
Improved staff satisfaction levels and
productivity
According to Sue Christian-Hayes from UNSW
Faculty of Medicine, the university has also
dramatically improved staff satisfaction and
productivity thanks to faster turnaround times
on print jobs and improved customer service. “I
can now submit a job online or via email, and
have something delivered back to me at my desk
within 24 to 48 hours,” says Christian-Hayes. “Fuji
Xerox provides an excellent service and ensures
that all finished products, from presentations
to conference brochures, are printed to the
correct university standards and procedures.
The whole printing process is so much more
efficient and the quality is really impressive.”
Margaret Connor from the Australian
School of Taxation at UNSW mirrors this
sentiment as her time can now be spent
more productively. “My role has changed
considerably as I can concentrate on what
I’ve been employed to do, offering academic
and student support, rather than standing
over a printer producing course materials.”
Improved campus experience for students
As the first university in Australia to offer
self-service print kiosks across multiple campus
locations, the UNSW can also differentiate its
student experience, according to Jani Knapp,
Business Operations Manager of Arc at UNSW.
“The feedback from students has been
fantastic,” says Knapp. “They can pre-order
print jobs online 24/7 and pick them up at
their convenience rather than have to wait
around and stand in line. There’s even a
travel saving as they can pick up their work
from multiple locations rather than have
to walk from one end of the campus to the
other to collect assignments.”
More environmentally sustainable
outcomes
Finally, Fuji Xerox Global Services is
supporting the university’s goal of achieving
more environmentally sustainable outcomes
by applying robust environmental standards
and policies and procedures. In addition to
the self-assessed 4 Green Star Print Post Plus
fit-out, UNSW is using 100% recycled stock
as the default paper, 5-star energy rated
multifunction devices, and re-manufactured
toner cartridges to minimise its carbon
footprint. “One of the many reasons we
partnered with Fuji Xerox Global Services
is that they are focused on delivering
environmentally sustainable outcomes,
which is one of the university’s key priorities,”
says Denman.
Long-term partnership to
ensure ongoing efficiency
improvements
Denman concludes that FXGS and UNSW will
continue to work together to ensure ongoing
efficiency improvements, maintenance
of positive customer satisfaction results
and environmental best practices. “We’ll
continue working with Fuji Xerox Global
Services to introduce the latest technologies,
processes, and systems to drive continuous
improvement to reduce our costs and
improve quality.”
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About Fuji Xerox Global Services
Fuji Xerox Global Services is the industry leader in document outsourcing services. Our unique combination of domain expertise, innovative technology and global delivery capabilities enable process re-engineering,
integration, transformation and continuous innovation of your document intensive business processes and customer communications. As your business partner, we deliver operational excellence, cost efficiencies,
and sustainable business growth.
For more information on how we help leading aerospace and defense manufacturers, email fxgsmarketing@fujixerox.com
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http://www.fujixerox.com/eng/solution/globalservices/