ENISA is tasked with identifying objectives and metrics to improve its internal business processes using a Balanced Scorecard approach. The document instructs the reader to identify at least three process objectives for ENISA based on its mission and strategy, including a performance measure, target, and new initiative for each. It emphasizes using ENISA's actual performance data to conduct a needs analysis and set quantifiable and specific objectives, measures, targets, and actions. The reader is also asked to comment on how the identified process objectives relate to or are more important than potential financial or customer service objectives.

1. ENISA Internal Business Processes
In terms of utilizing a Balanced Scorecard (BSC), consider the European Union Agency for
Network and Information Security’s (ENISA) mission and strategy from the perspective of
its INTERNAL BUSINESS PROCESSES. You need to identify objectives and measures relevant
to that perspective. Refer to the PowerPoint presentation in the additional materials for a
presentation on objectives. ASSIGNMENT EXPECTATIONS: Once you’re reasonably clear on
what’s involved, think about ENISA and its internal business processes, and then: Identify at
least three objectives for improving the organization’s internal business processes, and
show how they relate to the mission, vision and strategy of the organization. You must
include background information on ENISA’s performance to serve as a basis for identifying
each of the new BSC objectives. For each objective, develop at least one meaningful
performance measure (metric). For each objective, identify at least one expected level of
performance (target). You must identify current levels of performance to serve as a basis for
the targets. For each objective, identify at least one new action or program that needs to be
developed to ensure successful implementation of the organization’s strategy (initiative).
You must include background information on ENISA’s performance to serve as a basis of
need for the new action or program. Your analysis must be based on the ENISA’s real
performance as can be found in data sources. BE SPECIFIC. Generalities will be rejected.
Conduct data-driven ‘needs analysis’ in order to identify specific objectives, measures,
targets, and actions. At least some of the them must be quantifiable. Comment briefly on the
relationships of the process objectives that you’ve identified here to the finance objectives
and/or the customer service objectives identified on the “Objective Table” in the additional
materials. How do they help to fulfill those objectives? If they don’t (and they don’t have to),
what makes them more important than objectives that would relate to finance or customer
service? Incorporate the “table” (attached materials) into the essay. This table is
expandable, but must be no more than one page in length. TABLE ENTRIES MUST BE
SPECIFIC AND INFORMATIVE.#ENISA #Internal #Business #Processes