English for Emergency situations

2. Lost Wallet
A: Excuse me I think I left my wallet here.
B: Oh where were you sitting?
A: I was here.*
B: Let me check. Oh we have three wallets we
found today. Can you describe yours?
A: Yes mine is brown, leather and has my ID
card inside.
B: Here you are.
A: Thank you.
Purse. Hand bag.
Here. Over there.
Lost Phone
Lost Friend
How old?
What does she look like?
What height?
What was she wearing?
Anything else?

3. Robbed/Mugged
A: I was mugged.
B: Where did this take place and when?
A: Today at 12 beside the museum.
B: Please describe the attacker.
A: He was white, he had a beard, early 30s
and was wearing a black hoodie and blue
jeans.
B: Please tell me what happened.
A: He pulled a knife and shouted for my
wallet. I gave it to him and he ran away.
B: Thank you we’ll look into it.
A: I need a copy of the report for insurance
please.
Black East Asian Asian White
Black Chinese Indian White
Hispanic
UK
USA
early mid late

4. Expensive.
Buy travel
insurance
Medical Emergency
USA vs UK vs Europe
Free Small initial fee but
could increase.
Buy travel insurance
A: May I see a doctor please?
B: Yes please wait. What’s the matter?
A: I think I have sprained my ankle
B: Hello I’m the doctor. First let’s do some x-
rays and then we’ll bandage you up.
A: Thank you doctor
Your child has a high fever.
Ask to buy some medicine. Write it out.
Pharmacy
Hello can I help
you?
Yes I need
some…..
1 2 3 4
Yes I have…..

5. Scenario 1
There is an accident at the corner of Main Street and 30th Street in Derby. A man on a
motorcycle was hit by someone in a green Hyundai. Traffic is backed up on the street. The
man on the motorcycle has been hurt.
Operator: What is your emergency?
Caller:
Operator: What is your phone number?
Caller: (If you do not know how to say it quickly…say, “I don’t know.”
Operator: What happened?
Caller:
Operator: We are sending help now.
[Further questions]
Operator: How many cars are involved?
Caller:
Operator: How many people are hurt?
Caller:
Operator: Are both drivers still present?
Caller:
Operator: Did you witness the accident?
Caller:
Operator: Please stay on the scene. Thank you.

6. Scenario 2
You have just left a restaurant ; The Old Warehouse at 2 Michael Road London and the man you are with has collapsed on the street. The man is 55 years
old. You think he is having a heart attack.
Operator: What is your emergency?
Caller: (+ address)
Operator: What is your phone number?
Caller: (If you do not know how to say it quickly…say, “I don’t know.”
Operator: What happened?
Caller:
Operator: Is the man breathing?
[Further questions]
Operator: Please put him in the recovery position and make sure nothing is blocking his airway.
Caller:
Operator: Do you know CPR?
Caller:
Operator: Please stay on the line until the ambulance arrives.
Caller:
Scenario 3
There is a fight in Pearl Street, London. There are three men involved. One of them has a knife. You don’t know if the others do or not.
Operator: What is your emergency?
Caller: (+address)
Operator: What is your phone number?
Caller:
Operator: What is happening?
Caller:
Operator: The police are coming now.
Operator: Please look closely at the people. Can you describe the person with the knife? Do you know the ethnicity? White, black, Hispanic, Asian?
Caller:
Operator: What is he wearing? What is the color of his shirt?
Caller:
Operator: The second person involved?
Caller:
Operator: The third person involved?

7. FIRE
ROBBER (with
GUN)
HEART ATTACK
CAR ACCIDENT –
PEOPLE HURT
UNCONSCIOUS
9-1-1 USA CALL 1-
1-2 EU
POLICE (NOT AN EMERGENCY)
303-441-3333
OP: 9-1-1 Where is your
emergency?
(Fire/Police/Ambulance/Give address )
OP: What is your phone
number?
OP: What’s happening? 