For more classes visit www.snaptutorial.com 1. (TCO 1) What is the exchange of oral, written, and nonverbal messages among people working to accomplish common tasks and goals? 2. (TCO 1) Maintaining candor, avoiding deception, keeping messages accurate, and maintaining consistent behavior are some guidelines for sustaining: 3. (TCO 1) Organizational structure, uncertainty, politics, and communication climate are elements of: 4. (TCO 1) What are two primary methods organization members can use to reduce uncertainty?

1. ENG 230 WEEK 1 Quiz
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1. (TCO 1) What is the exchange of oral, written, and nonverbal
messages among people working to accomplish common tasks and goals?
2. (TCO 1) Maintaining candor, avoiding deception, keeping messages
accurate, and maintaining consistent behavior are some guidelines for
sustaining:

2. 3. (TCO 1) Organizational structure, uncertainty, politics, and
communication climate are elements of:
4. (TCO 1) What are two primary methods organization members can
use to reduce uncertainty?
5. (TCO 1) When an organization member takes into account such
factors as the desire to maintain objectivity or sensitivity to personal
issues before communicating, he or she is taking a(n) __________
approach to climate.
6. (TCO 1) Communication competence means:
7. (TCO 1) Which of the following channels is most appropriate for an
organization to use in providing its employees with information about
benefits, salary, and work procedures?
8. (TCO 1) Why is an understanding of communication anxiety so
important to the strategic communication process?
9. (TCO 1) Next week, Clark will give his most important budget
proposal presentation. He knows that now, more than ever, he must
carefully practice the presentation several times if he hopes to have the
proposal accepted
10. (TCO 1) Which of the following is not an advantage of ethics?
11. (TCO 2) George has very negative preconceptions about certain
groups of people, various activities, and specific locations in town.
George is functioning out of his __________, which are negative
stereotypes.
12. (TCO 2) Communication between the British Prime Minister and the
German Chancellor would be considered
13. (TCO 2) When using the proper terms to identify people who are
members of different groups, _________ promotes positive
communication and provides insights into others' perspectives.
14. (TCO 2) Culture, as defined in our text, includes all of the following
except:
15. (TCO 2) The organizational context of a cultural communication
conflict may affect:
16. (TCO 2) When differences in communication occur and expectations
are different between communicators, which of the following is likely to
occur?

3. 17. (TCO 2) What is the belief in the superiority of one's culture?
18. (TCO 2) What is the name for the invisible barrier that keeps women
from top management positions?
19. (TCO 2) Language culture includes all of the following except:
20. (TCO 2) Insights into the discourse of conflict give you:
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ENG 230 WEEK 3 Quiz
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4. 1. (TCO 3) What does it mean to create shared perspectives with an
audience?
2. (TCO 3) What type of structural pattern of organization arranges the
main points into a time-related sequence?
3. (TCO 3) In a cause and effect pattern, the message is organized
around what?
4. (TCO 3) What type of presentation gives an account of the status quo?
6. (TCO 3) Informative presentations can work in persuasive ways if
7. (TCO 3) The choice of an appropriate method of organizing a
presentation depends on
8. (TCO 3) Which pattern of organization works best with a
demonstrative presentation?
9. (TCO 3) Noise that comes from the competing personal needs a
listener may have is known as _____ noise.

5. 10. (TCO 3) What is one of the most common mistakes made by
beginning speakers, regarding their listeners?
11. (TCO 4) Which type of persuasive presentation shows audience
members that an idea or a belief they hold is misunderstood or
misconceptualized?
12. (TCO 4) What persuasive resource does a speaker use when his or
her attempts to persuade an audience are based on the testimony or
influence of a valued or popular employee?
13. (TCO 4) Maslow's system of needs is based on the argument that
_____ level needs must be satisfied before _____ level needs can be
motivating factors
14. (TCO 4) _____ means an audience can be persuaded on the basis of
whom the source is or what the source said
15. (TCO 4) Credibility is based solely on
16. (TCO 4) In the process of persuasion, which stage occurs after the
audience has learned more about and has become interested in the topic?
17. (TCO 4) Speeches for special occasions in the workplace always
require
18. (TCO 4) Which of the following components is found in a
persuasive presentation but should not be incorporated in an informative
presentation?
19. (TCO 4) In the American culture, most special occasion
presentations have specific standards and levels of formality. If you are
unsure about the type of clothing to wear, it is generally better to be
20. (TCO 4) When preparing an introduction, what question should the
introducer always keep in mind?
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