This document summarizes Microsoft Services and how it helps enterprises with digital transformation. Microsoft Services takes a flexible approach to help customers identify opportunities to transform their customer experience, employee productivity, and operations using digital technologies. It discusses how Microsoft Services works with customers to ideate a shared vision, translate business goals to solutions, and connect business strategies to an IT journey to help customers reinvent and innovate through their digital transformation.

1. Empower
your
enterprise.
Built just
for you.
Microsoft Services

2. Microsoft Services is helping enterprises
across the world to transform and innovate.
P L A Y

4. BUILD
CREATE MORE
PERSONAL
COMPUTING
REINVENT
Helping customers with the digital
transformation journey

5. The world is now a network

6. Digital is changing how business gets done
Innovating with
crowdsourcing
and data
Working smarter
with smart
machines
Adapting the
business through
intelligent
operations
Staying ahead
by anticipating
what’s next
Delighting
customers with
richer
experiences

7. Anywhere, anytime, any device
New
Paradigm
Transforms
Access to
Information
People
Interactions
People
Expectations
User
Experience
Customer
Interactions
Employee
Productivity
Optimizing
Operations
Impacts

8. Approach to creating business value with digital
Flexible visual
approach to
evaluate the
art of the
possible
Ideate
a shared vision
for digital
transformation
Translating
business goals
into solutions
Connecting
business
agenda to IT
journey to the
cloud

9. Transform yourTransform yourTransform your
customer experience
Microsoft Services can help you identify the right
opportunities to drive business transformation

10. Transform your customer experience
Customer
experience
Change
customers’
lives
Innovate
Serve your
customers
In smarter
ways
Ubiquitous
experience
Transform
the
relationship

11. “We wanted to go beyond the industry standard of preventative maintenance, to
offer predictive and even pre-emptive maintenance, so we can guarantee a higher
uptime percentage on our elevators”.”
— Andreas Schierenbeck, CEO, ThyssenKrupp Elevators
Challenge Strategy Results
ThyssenKrupp Elevators
Giving the world’s cities a lift with IoT
Watch video here

12. “It's been a massive change for our clients. They are able to be serviced quicker and
have an expert online to assist them with their query straight away.”.
— Murray Donkin, Executive: Contact Center Channel, Nedbank
Challenge Strategy Results
Reimagining the client experience to
realize the branch of the future
Watch video here

13. Transform your employee productivity
Employee
productivity
Employee
owned
devices
Smart
meetings
Storage
and
document
management
Collaborative
business
intelligence
Collaboration

14. Challenge Strategy Results
Reimagining the workplace of the future
“I knew using Microsoft Services would get me a better success rate. Honestly, it ended up as one of the
top implementations the company has gone through, and I feel like it was not only due to Microsoft but
the fact that we worked so closely together to apply Toyota principles and processes”.
— Kevin Purdy, General Manager, Toyota Motor Engineering and Manufacturing North America (TEMA)
Watch video here

15. Transform your operations
Operations
Operational
vision
Business
insight
Improve
operations
Enable people
New product
design and
services

16. Challenge Strategy Results
Reimagining operations by streamlining
production
Watch video here
“We adopted Microsoft approach to develop the platform for our business process
management system [...] Pertamina improved organizational effectiveness through a better
system integration and process integration and workflow automation”.
— Lukito Suwarno, VP Information & Communication Technology, Pertamina EP

17. Imagine and envision the art
of the possible through
business, technology, and
experience perspectives in
parallel.
REIMAGINE
Research
Envision
Design
The way to digital transformation
ROADMAP
Plan
Prioritize
Produce
RESULTS
Adopt
Measure
Realize
Build desired state to get
from where you are to where
you desire to be.
Business value and outcomes
delivered that result in
business performance
improvement.

18. Cloud
infrastructure
Software
Services &
Support
Helping customers with the digital
transformation journey

19. Thank you