Employee training
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This document discusses employee training at a grocery store. It analyzes the current situation where employees lack product knowledge and training on equipment. It evaluates alternatives like computer training or working with experienced employees. The recommended strategic option is hands-on training to improve knowledge, safety, and work speed. This would benefit employees and the store by increasing work efficiency and ability to help customers. However, there is a risk it could initially reduce work time during training. In conclusion, the document recommends thoroughly training employees on products, placement, labels, and equipment usage.
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Marketing Research: Process and Systems for Decision Making
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
14 e
Marketing Research
Process by which information about environment is generated, analyzed, and interpreted
Aids decision making and is not a substitute for it
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Vital for investigating the effects of various marketing strategies after implementation
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Figure 2.1 - The Five Ps of the Research Process
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Purpose of the Research
Determines why research is needed and what it is to accomplish
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Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
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Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
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Marketing Research: Process and Systems for Decision Making
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
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Marketing Research
Process by which information about environment is generated, analyzed, and interpreted
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Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
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Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
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Determines why research is needed and what it is to accomplish
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Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
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Details the nature of the research including:
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2. Quality can be defined in various ways such as meeting customer needs, conforming to specifications, or having desirable attributes. Achieving high quality reduces costs and improves profits through increased productivity, lower rework, and greater customer satisfaction.
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20. Design for Six Sigma (DFSS)
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Employee training
- 1. Employee Training By: William Howard
- 2. Overview Introduction The Opportunity a. The Current Situation b. Analysis of Alternatives c. Strategic Option Benefits of Strategic Option Risks of Strategic Option Final Recommendation Summary
- 3. Introduction About Me Attending St. Petersburg College Studying in Business Work Currently Employed at Publix Part Time Was full time Employed at Tech Data Why I am here
- 4. The Opportunity: The Current Situation Training Employees Lack of Product Knowledge Product Placement Labels Organic Gluten Free Low Sodium Employees Unable to Operate Certain Equipment Electric Forklift Not Signed Off
- 5. The Opportunity: Analysis of Alternatives 0 1 2 3 4 5 Before After Quality Working Time Training Helping Customers Stocking
- 6. The Opportunity: Strategic Options Computer Training Learn More About Product Labels Safety Hands On Training Work With Experienced Stock Clerks Improve Speed Improve Knowledge Improve Safety Train Using Electric Equipment
- 7. Benefits of Strategic Options Time Less Time Spent on Asking for Help More Time Being Able to Work Work More Workload Ability to Answer Customer Questions
- 8. Risks of Strategic Options Time More Time Spent Training Less Time Spent Working
- 9. Final Recommendation Training Increased Amount of Training 100% Satisfactory Equipment Safety Knowledge Thorough Understanding of Knowledge Product Placement Label
- 10. Summary Introduction The Opportunity a. The Current Situation b. Analysis of Alternatives c. Strategic Option Benefits of Strategic Option Risks of Strategic Option Final Recommendation