This document discusses employee motivation and engagement. It identifies the key indicators of motivation as engagement, satisfaction, commitment, and intention to quit. It also outlines the basic drives that motivate employees as acquiring, bonding, comprehending, and defending. Finally, it provides strategies for improving engagement such as measuring engagement through surveys, promoting helpfulness, building confidence through training, fostering acceptance through team building, and showing respect by recognizing contributions.

1. Employee Motivation
and Engagement
By Nurcin Celebi

2. “ It’s hard to argue with the accepted
wisdom -backed by empirical evidence- that
a motivated workforce means better
corporate performance.”
Nitin Nohira
Boris Groysberg
Linda-Eling Lee

3. Indicators of Overall Motivation
Engagement
Satisfaction
Commitment
Intention to quit

4. 4 Basic Drives
Acquire
Bond
Comprehend
Defend
The organization’s
ability to meet these
drives explains about
60% of the variance in
motivational
indicators.

5. Levers of Motivation

6. Indicators of Overall Motivation
Engagement
Satisfaction
Commitment
Intention to quit

7. Employee Loyalty and
Engagement

8. “One of the biggest business growth
opportunities today is to focus on
engagement.”
-Adam Edmunds
CEO, Allegiance, Inc.

9. Why Engaged Employees Are Better
more productive
promote business to others
express happiness to customers
improved individual and team performance
enable “skill-liquidity”
less sick days
less likely to leave

10. Emotional Expectations of
Employees
Being helpful
Feeling competent and improved
Feeling accepted
Feeling respected

11. Strategies to Improve
Engagement

12. Measuring Employee
Engagement
Collect surveys
Gather compliments
and concerns
- Starbucks

13. Promote and Manage “Being
Helpful”
Help employees see the big
picture
Use secret shoppers

14. Confidence and
Improvement
Close training gaps
Mentoring programs

15. Acceptance
Promote team building
Address compensation
complaints as acceptance
problems

16. Respect
Tell the truth
Evaluate managers
Recognize contributions