SlideShare a Scribd company logo
Employee
Engagement
It’s actually all about your leaders
Consider a
real case study
conducted by the Ken Blanchard companies.

Two organizations implement nearly identical employee training
initiatives. Company A quickly sees improved metrics & long-term
financial results. Company B sees little change – and is back to
square one a year later. Why?
Training isn’t the whole story
While development is critical to engagement,
performance, and succession, its overall
effectiveness is determined by the quality
of an organization’s leaders.

Company A saw profound changes because they invested
first in leadership. Company B? They ignored the powerful
relationship between leadership capacity and long-term
organization success. You can’t expect to achieve superior
results if you refuse to invest in developing your leaders.
3

things to
keep in mind

to build a leadership
development strategy
1

Leaders have a direct effect
on employees’ wellbeing
and performance

Only 29% of North American employees are emotionally
engaged: they’re prepared, produce greater revenue, and
deliver better customer service. That leaves 71% of employees
who are not engaged or actively disengaged. What does this
have to do with leadership?
Gallup State of the Global Workplace: Employee Engagement Insights for Business Leaders Worldwide Report, 2013
The number one factor driving
engagement is the kind of
relationship employees have
with their manager
Employees continually evaluate their jobs,
companies, and their connectedness to
leaders and colleagues. Through these
evaluations they reach conclusions about
their state of wellbeing in the company.
High-performing
employees need
quality leadership
This wellbeing – a feeling of being safe and valued – drives
how hard an employee intends to work. Leaders play a
pivotal role in creating – or destroying – an employee’s
sense of wellbeing through their interactions, expectations,
and behavior. So, if you want high-performing employees,
you need quality leadership.
2

Strategic leadership sets the
stage, operational leadership
determines success

Strategic leadership comprises an
organization’s vision, culture and values,
and strategic imperatives. Operational
leadership shows up during day-to-day
activities – it’s all about the doing and
plays a bigger part in success.
Actions speak
louder than words
Smart companies know that while there’ll always be a lot
of buzz around crafting visions and values, it’s how tasks
are accomplished that drives success. Strategic leadership
provides direction for an organization’s imperatives, but
how leaders accomplish the day-to-day tasks has a more
profound and lasting impact. When it comes to mission
statements, the old adage holds true: actions speak
louder than words.
3

Investing in leadership
means cultivating leaders
who are “other” directed

Management quality also determines employees’ work
passion and their opinion of the organization. Self-absorbed
managers damage an employee’s intent to stay and make it
far less likely they’d recommend their employer to their peers.
Servant leadership is
the only way to create
lasting employee
engagement
If you want employees who consider the needs of the
company and customers before their own, you must first
hire leaders who put employees first. Servant leadership is
key to creating an environment where wellbeing flourishes
and is the only way to true, lasting employee engagement.
More than 1,600 companies around the globe rely
on Cornerstone OnDemand’s specialized, unified
talent management suite to develop leaders, recruit
top talent, manage performance, and engage their
employees. Find out more by visiting csod.com.

©2014 Cornerstone OnDemand, Inc. All Rights Reserved.

csod-cp-leadership-022014

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Employee Engagement: It's Actually All About Your Leaders

  • 2. Consider a real case study conducted by the Ken Blanchard companies. Two organizations implement nearly identical employee training initiatives. Company A quickly sees improved metrics & long-term financial results. Company B sees little change – and is back to square one a year later. Why?
  • 3. Training isn’t the whole story While development is critical to engagement, performance, and succession, its overall effectiveness is determined by the quality of an organization’s leaders. Company A saw profound changes because they invested first in leadership. Company B? They ignored the powerful relationship between leadership capacity and long-term organization success. You can’t expect to achieve superior results if you refuse to invest in developing your leaders.
  • 4. 3 things to keep in mind to build a leadership development strategy
  • 5. 1 Leaders have a direct effect on employees’ wellbeing and performance Only 29% of North American employees are emotionally engaged: they’re prepared, produce greater revenue, and deliver better customer service. That leaves 71% of employees who are not engaged or actively disengaged. What does this have to do with leadership? Gallup State of the Global Workplace: Employee Engagement Insights for Business Leaders Worldwide Report, 2013
  • 6. The number one factor driving engagement is the kind of relationship employees have with their manager Employees continually evaluate their jobs, companies, and their connectedness to leaders and colleagues. Through these evaluations they reach conclusions about their state of wellbeing in the company.
  • 7. High-performing employees need quality leadership This wellbeing – a feeling of being safe and valued – drives how hard an employee intends to work. Leaders play a pivotal role in creating – or destroying – an employee’s sense of wellbeing through their interactions, expectations, and behavior. So, if you want high-performing employees, you need quality leadership.
  • 8. 2 Strategic leadership sets the stage, operational leadership determines success Strategic leadership comprises an organization’s vision, culture and values, and strategic imperatives. Operational leadership shows up during day-to-day activities – it’s all about the doing and plays a bigger part in success.
  • 9. Actions speak louder than words Smart companies know that while there’ll always be a lot of buzz around crafting visions and values, it’s how tasks are accomplished that drives success. Strategic leadership provides direction for an organization’s imperatives, but how leaders accomplish the day-to-day tasks has a more profound and lasting impact. When it comes to mission statements, the old adage holds true: actions speak louder than words.
  • 10. 3 Investing in leadership means cultivating leaders who are “other” directed Management quality also determines employees’ work passion and their opinion of the organization. Self-absorbed managers damage an employee’s intent to stay and make it far less likely they’d recommend their employer to their peers.
  • 11. Servant leadership is the only way to create lasting employee engagement If you want employees who consider the needs of the company and customers before their own, you must first hire leaders who put employees first. Servant leadership is key to creating an environment where wellbeing flourishes and is the only way to true, lasting employee engagement.
  • 12. More than 1,600 companies around the globe rely on Cornerstone OnDemand’s specialized, unified talent management suite to develop leaders, recruit top talent, manage performance, and engage their employees. Find out more by visiting csod.com. ©2014 Cornerstone OnDemand, Inc. All Rights Reserved. csod-cp-leadership-022014