Supervisor Success at Fremont Bank Part II: Leadership Facilitated by Kathryn Gunderson Training Manager March 26, 2008
Key Points from SS I: Overview <ul><li>Performance Coaching Cycle </li></ul><ul><li>85% environment/process </li></ul><ul>...
Words on Leadership <ul><li>Passion  is the key factor in customer devotion and organization vitality. </li></ul><ul><ul><...
Ken Blanchard on Leadership <ul><li>From “Employee Passion: The New Rules of Engagement, ” a Blanchard white paper: </li><...
Leadership <ul><li>Strategic and operational leadership are key variables for inspiring employee passion. </li></ul><ul><u...
What do you think is the definition of “Employee Passion”?
Blanchard’s study says <ul><li>Positive emotional state of mind resulting </li></ul><ul><li>from perceptions of the follow...
Leading to these Behaviors <ul><li>Discretionary Effort </li></ul><ul><li>Long-Term Commitment </li></ul><ul><li>Peak Perf...
Meaningful Work <ul><li>Associate perception of our larger purpose </li></ul><ul><ul><li>Through products or services </li...
Collaboration <ul><li>Environment and culture enhance: </li></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Coop...
Fairness <ul><li>Fair, balanced and equitable </li></ul><ul><ul><li>Pay, benefits, resources, workload and opportunity </l...
Autonomy <ul><li>Tools </li></ul><ul><li>Training </li></ul><ul><li>Support </li></ul><ul><li>Authority </li></ul>
Recognition <ul><li>Appreciation </li></ul><ul><ul><li>Praise </li></ul></ul><ul><ul><li>Recognition </li></ul></ul><ul><u...
Growth <ul><li>Opportunities for </li></ul><ul><li>Education </li></ul><ul><li>Professional growth </li></ul><ul><li>Skill...
Connectedness with Leader <ul><li>Trust </li></ul><ul><li>Effort to form an interpersonal connection </li></ul>
Connectedness with Colleagues <ul><li>Trust </li></ul><ul><li>Effort to form an interpersonal connection </li></ul>
A Model for Employee Passion Propensity to work overtime Connectedness with Leader Connectedness with Colleagues Growth Re...
Where can you make a difference in perception?  How? <ul><li>Meaningful Work </li></ul><ul><li>Collaboration </li></ul><ul...
from  Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others Jim Kouzes and Barry Posner, authors of ...
Essentials of Encouraging <ul><li>Set Clear Standards </li></ul><ul><li>Expect the Best </li></ul><ul><li>Pay Attention </...
According to Kouzes and Posner <ul><li>“ Goals plus feedback keep us engaged.” </li></ul><ul><li>Encouraging the Heart , p...
Just setting goals isn’t enough- <ul><li>Knowing how far you’re going and how  </li></ul><ul><li>you’re doing along the wa...
Break See UltiPro when you return
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Supv Succ Ii Leadership Blanchard

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  • Supv Succ Ii Leadership Blanchard

    1. 1. Supervisor Success at Fremont Bank Part II: Leadership Facilitated by Kathryn Gunderson Training Manager March 26, 2008
    2. 2. Key Points from SS I: Overview <ul><li>Performance Coaching Cycle </li></ul><ul><li>85% environment/process </li></ul><ul><li>15% individual </li></ul><ul><li>Engaged Associates = Engaged Clients </li></ul><ul><li>Talent Management Strategies </li></ul><ul><li>Cost of Ineffective Leadership </li></ul>
    3. 3. Words on Leadership <ul><li>Passion is the key factor in customer devotion and organization vitality. </li></ul><ul><ul><li>Based on 25 years of studies by Ken Blanchard </li></ul></ul>
    4. 4. Ken Blanchard on Leadership <ul><li>From “Employee Passion: The New Rules of Engagement, ” a Blanchard white paper: </li></ul><ul><li>“ Employee engagement is a critical driver of organizational productivity, profitability, and customer loyalty . . . </li></ul><ul><li>An engaged, motivated, and empowered workforce is far more likely to work at optimal levels than one that is dispassionate, de-motivated, and unempowered.” </li></ul>
    5. 5. Leadership <ul><li>Strategic and operational leadership are key variables for inspiring employee passion. </li></ul><ul><ul><li>The Ken Blanchard Companies </li></ul></ul>
    6. 6. What do you think is the definition of “Employee Passion”?
    7. 7. Blanchard’s study says <ul><li>Positive emotional state of mind resulting </li></ul><ul><li>from perceptions of the following eight </li></ul><ul><li>factors…. </li></ul>
    8. 8. Leading to these Behaviors <ul><li>Discretionary Effort </li></ul><ul><li>Long-Term Commitment </li></ul><ul><li>Peak Performance </li></ul><ul><li>Low Turnover </li></ul><ul><li>Increased Tenure </li></ul>
    9. 9. Meaningful Work <ul><li>Associate perception of our larger purpose </li></ul><ul><ul><li>Through products or services </li></ul></ul><ul><li>Work is worthwhile </li></ul><ul><li>Pride in individual actions and contributions </li></ul><ul><ul><li>Through contribution </li></ul></ul>
    10. 10. Collaboration <ul><li>Environment and culture enhance: </li></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Cooperation </li></ul></ul><ul><ul><li>Encouragement between all </li></ul></ul>
    11. 11. Fairness <ul><li>Fair, balanced and equitable </li></ul><ul><ul><li>Pay, benefits, resources, workload and opportunity </li></ul></ul><ul><li>Mutual respect </li></ul><ul><li>Ethical actions </li></ul>
    12. 12. Autonomy <ul><li>Tools </li></ul><ul><li>Training </li></ul><ul><li>Support </li></ul><ul><li>Authority </li></ul>
    13. 13. Recognition <ul><li>Appreciation </li></ul><ul><ul><li>Praise </li></ul></ul><ul><ul><li>Recognition </li></ul></ul><ul><ul><li>Compensation </li></ul></ul><ul><li>Contributing to positive relationships with others </li></ul>
    14. 14. Growth <ul><li>Opportunities for </li></ul><ul><li>Education </li></ul><ul><li>Professional growth </li></ul><ul><li>Skill development toward advancement and career growth </li></ul>
    15. 15. Connectedness with Leader <ul><li>Trust </li></ul><ul><li>Effort to form an interpersonal connection </li></ul>
    16. 16. Connectedness with Colleagues <ul><li>Trust </li></ul><ul><li>Effort to form an interpersonal connection </li></ul>
    17. 17. A Model for Employee Passion Propensity to work overtime Connectedness with Leader Connectedness with Colleagues Growth Recognition Willing to recommend as workplace of choice Autonomy Intent to stay Fairness Collaboration Passion for job and organization Meaningful work EMOTION and BEHAVIOR PERCEPTION
    18. 18. Where can you make a difference in perception? How? <ul><li>Meaningful Work </li></ul><ul><li>Collaboration </li></ul><ul><li>Fairness </li></ul><ul><li>Autonomy </li></ul><ul><li>Recognition </li></ul><ul><li>Growth </li></ul><ul><li>Connectedness with Leader </li></ul><ul><li>Connectedness with Colleagues </li></ul>
    19. 19. from Encouraging the Heart: A Leader’s Guide to Rewarding and Recognizing Others Jim Kouzes and Barry Posner, authors of The Leadership Challenge
    20. 20. Essentials of Encouraging <ul><li>Set Clear Standards </li></ul><ul><li>Expect the Best </li></ul><ul><li>Pay Attention </li></ul><ul><li>Personalize Recognition </li></ul><ul><li>Tell the Story </li></ul><ul><li>Celebrate Together </li></ul><ul><li>Set the Example </li></ul>
    21. 21. According to Kouzes and Posner <ul><li>“ Goals plus feedback keep us engaged.” </li></ul><ul><li>Encouraging the Heart , p.54 </li></ul>
    22. 22. Just setting goals isn’t enough- <ul><li>Knowing how far you’re going and how </li></ul><ul><li>you’re doing along the way prompts the </li></ul><ul><li>best performance. </li></ul><ul><li>From a 1983 study by Bandura and Cervone, cited on p. 56, </li></ul><ul><li>Encouraging the Heart </li></ul>
    23. 23. Break See UltiPro when you return

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