This document discusses developing 21st century skills in professionals. It notes that while professionals are often committed and achievement-oriented entrepreneurs and managers, it has been complicated to find those who are also committed, proactive, and able to resolve problems. The document proposes using an empathy map to help develop these key skills in professionals.

1. THE EMPATHY
MAP
“HOW TO DEVELOP Xxi century skills
IN THE PROFESIONALS”
auraestelamora@gmail.com
@auraemm

2. They were reflective, thinking about
the questions, also they were dubious
about what to do to resolve this
situation
PROBLEM STATAMENT
They are entrepreneurs and managers
of organizations, committed, organized,
achievement oriented.
develop XXI century
skills
has been complicated to
find professionals
committed, proactive and
able to resolve problems
NEDS A
WAY TO
BECAUSE