1. SAY
- don`t like homework
- sitting / frontal / no real voice einput
- amount of pupils in the classroom
- why only 50 minutes each lesson
- need for more teamwork
- respectful teachers with humour
- to much pressure / more relaxiation
- learning by heart, not experience
- lack of individuality
- relationships, learn & laugh
- school is no challenge
- less interesting things
- want to attend university
- knos about important of education
I: happy, enjoying learning
II: bored, unhappy, tired
- no alternative to common school
system
- person does not fit into the school system
- others are able to fisnish school in time
21 old student
(quit school before)
STAKEHOLDER
THINK
FEEL
situation I:
very motivated, skilfull and engaged by
working together with people and doing something
while staying in relationship with others
situation II:
sitting alone doing homework at home
slow, lazy
DO
EMPATHY MAP

2. 21 young men
quit school before at the age of 17
now student
to discover
enjoy
learning by doing
to experiment
to meet
to work together
- less students in the classroom
- open hours, mobile space
- more teamwork with students
- open and honest relationship
whith teachers
- learning=discovery and a challenge
by your own
Stakeholder
Problem statement
( describe the person using empathic language ) ( needs are VERBS )
Need
BECAUSENEEDS A WAY TO
Insight
PROBLEM STATEMENT