1. +
Empathy Map
8/4/13
Dan Smith

2. +
Say…
Not enough time
Stress. Stress. Stress.
Insecurity
Unfair to family
Hard to get used to studying
Work, Life, School balance seems
impossible

3. +
Do…
 Try to schedule times for family time
 Tradeoff household duties
 Do school work in the morning and later at night
 No support group
 Tends to study alone
 Ad hoc groups of peers
 Self-organized

4. +
Think…
 Schools can’t (or don’t) help with stress of working students
 Few people understand their struggle
 Nobody to talk to about challenges
 They worry about job

5. +
Feel…
Isolated
Alone
Guilty
Worried

6. +
Problem Statement
Stakeholder: the working student
Needs: a way to connect to other
working student(s)
Insight: manage work and studies that
connects their social/professional
network