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Embodying Design Questions: Playful Explorations
in Critical Health and Care Systems
Felicia Nilsson
Oslo School of Architecture & Design (AHO),
Center for Connected Care (C3)
& Karolinska Institute
Josina Vink
Oslo School of Architecture & Design (AHO)
& Center for Connected Care (C3)
“Before, the choice was burn out or numb out. Professionals felt
strangled by a system that did not provide opportunities for change
or creativity… Slowly a system of protocols has accreted around
professions that care. There is a premium on being dispassionate,
on keeping our distance. Detachment is prized.”
/ Hilary Cottam, Radical Help (2018)
Norway
Sweden
Hierarchy, rigidity, universalism, functionalism and production
But our context is changing and so must our healthcare system.
But our context is changing and so must our healthcare system.
We live longer.
But our context is changing and so must our healthcare system.
We live longer.
To a larger degree we get diseases related to our lifestyles.
But our context is changing and so must our healthcare system.
We live longer.
To a larger degree we get diseases related to our lifestyles.
We need a proactive health and care system that
supports the inhabitants in a different way.
Healthcare Design
“I’m sort of staggered actually, when design innovation people sit on a
stage and say ‘it’s really important that we take risks, we fail fast, we take
more risks, more failure’. Because that shows, more than anything, that
they’ve never been on the other side of the table, experiencing the
responsibility of running public services.”
- Halima Khan, Executive Director of Health, People & Impact, Nesta (Romm
& Vink, 2018)
“This is childish and we’re working with a sensitive topic. I’m a public
servant, a serious person; I cannot be playing around like this.”
- Professional participant in InWithForward prototyping (Aguirre, 2020)
Playfulness, adaptability, personalization, bottom-up and relations
Helsehjelpen & remote care
Part of Center for Connected Care (C3)
Research projects
Space and place in end of life care
Part of research program DöBra
Exploration: Together Apart by Angel Lamar , AHO/C3
Exploration: Postcard Prompt, Miriam Civiero & Xifan Cui, AHO/C3
Exploration: The Salvador Dali Mustache, Space and place in end of life care, www.DöBra.se
Exploration: The Furry Table, Space and place in end of life care, www.DöBra.se
Exploration: The Tin Can Phone, Space and place in end of life care, www.DöBra.se
Making fun?
Staff: “Initially the residents thought
you were really weird”
Wasting time?
Designer: “I was afraid of wasting
someone’s time, of using resources
more needed elsewhere.”
Failed explorations?
Resident: “I’m sad you did so little”
Reimagining relations?
Staff: “This helps us to see that we
have the possibility to change how we
interact with each other. ”
Making fun?
Wasting time?
Failed explorations?
Reimagining relations?
?
!
!
?
?
Existing logics do not recognize the value of alternative
logics, but that doesn’t mean they don’t have a role to play in
breathing life into a numb system.
Exploring alternative logics opens up for new ways of thinking
and working and reduces the taken-for-grantedness of the
existing logic.
Embodying questions and sitting with discomfort is an
essential opening for personal and systemic transformation.
Thank you for listening!
Questions? Comments?

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Embodying Design Questions: Playful explorations in critical health and care systems

  • 1. Embodying Design Questions: Playful Explorations in Critical Health and Care Systems Felicia Nilsson Oslo School of Architecture & Design (AHO), Center for Connected Care (C3) & Karolinska Institute Josina Vink Oslo School of Architecture & Design (AHO) & Center for Connected Care (C3)
  • 2. “Before, the choice was burn out or numb out. Professionals felt strangled by a system that did not provide opportunities for change or creativity… Slowly a system of protocols has accreted around professions that care. There is a premium on being dispassionate, on keeping our distance. Detachment is prized.” / Hilary Cottam, Radical Help (2018)
  • 4. Hierarchy, rigidity, universalism, functionalism and production
  • 5. But our context is changing and so must our healthcare system.
  • 6. But our context is changing and so must our healthcare system. We live longer.
  • 7. But our context is changing and so must our healthcare system. We live longer. To a larger degree we get diseases related to our lifestyles.
  • 8. But our context is changing and so must our healthcare system. We live longer. To a larger degree we get diseases related to our lifestyles. We need a proactive health and care system that supports the inhabitants in a different way.
  • 10. “I’m sort of staggered actually, when design innovation people sit on a stage and say ‘it’s really important that we take risks, we fail fast, we take more risks, more failure’. Because that shows, more than anything, that they’ve never been on the other side of the table, experiencing the responsibility of running public services.” - Halima Khan, Executive Director of Health, People & Impact, Nesta (Romm & Vink, 2018) “This is childish and we’re working with a sensitive topic. I’m a public servant, a serious person; I cannot be playing around like this.” - Professional participant in InWithForward prototyping (Aguirre, 2020)
  • 12. Helsehjelpen & remote care Part of Center for Connected Care (C3) Research projects Space and place in end of life care Part of research program DöBra
  • 13. Exploration: Together Apart by Angel Lamar , AHO/C3
  • 14. Exploration: Postcard Prompt, Miriam Civiero & Xifan Cui, AHO/C3
  • 15. Exploration: The Salvador Dali Mustache, Space and place in end of life care, www.DöBra.se
  • 16. Exploration: The Furry Table, Space and place in end of life care, www.DöBra.se
  • 17. Exploration: The Tin Can Phone, Space and place in end of life care, www.DöBra.se
  • 18. Making fun? Staff: “Initially the residents thought you were really weird”
  • 19. Wasting time? Designer: “I was afraid of wasting someone’s time, of using resources more needed elsewhere.”
  • 20. Failed explorations? Resident: “I’m sad you did so little”
  • 21. Reimagining relations? Staff: “This helps us to see that we have the possibility to change how we interact with each other. ”
  • 22. Making fun? Wasting time? Failed explorations? Reimagining relations? ? ! ! ? ?
  • 23. Existing logics do not recognize the value of alternative logics, but that doesn’t mean they don’t have a role to play in breathing life into a numb system. Exploring alternative logics opens up for new ways of thinking and working and reduces the taken-for-grantedness of the existing logic. Embodying questions and sitting with discomfort is an essential opening for personal and systemic transformation.
  • 24. Thank you for listening! Questions? Comments?