This document discusses email etiquette and best practices. It defines email as text-based messages sent over computers that allow for quick one-to-many communication at almost no cost. Proper email etiquette is important for professionalism as emails can have harmful consequences if mistakes are made. The document outlines the key components of an email, including addressing recipients, writing a clear subject, keeping the message body concise yet informative, only attaching relevant files, and having a brief signature. It provides dos and don'ts such as checking emails before sending, avoiding abbreviations and excessive punctuation, and waiting before sending emotional replies.

1. EMAIL
ETIQUETTES
Rahul Shrestha

2. WHAT IS AN E-MAIL?
• Text based mail sent via computer
• Much more immediate
• It is one to many and is almost free
• One way communication

3. E-MAIL ETIQUETTE
• Principle or Behavior
• Because e-mail is less personal
• Mistakes that could be harmful in professional interaction.

4. IMPORTANCE
• Professionalism
• Efficiency
• Protection from liability

5. STRUCTURE OF E-MAIL
• Addressing
• Subject
• Message Text
• Attachment
• Signature

6. Addressing
• It is the address of recipients.
• To whom the email needs to be sent.
• It includes To: , Cc: , Bcc:

7. Subject
• Precise headline of the message
• Receiver reads the subject before opening e-mail
• Keep it short, to the point
• Should describes what the email is about

8. Message Text
• Main body of e-mail
• Always start with a salutation like “Dear Sir” or “Dear
Ma’am”
• Keep it short
• Use bullets. If not, different small paragraphs are better
• Be careful about the grammar, punctuation

9. Attachment
• Outside file that conveys the details of the email
• Don’t attach unnecessary files
• Better to use hyperlink instead

10. Signature
• Should be brief (3-4 lines)
• Should provide all ta contact information
• Never include pictures, animations, etc.

11. DOs and DON’Ts
• DO: Check before clicking “Send”
• DO: Keep the inbox clean
• DO: Use Skype for excess conversation
• DO: Use active voice rather than passive
• DO: Wait

12. Contd..
• DON’T: Abbree…. I mean Abbreviate.
• DON’T: !!!!!!!!
• DON’T:  or 
• DON’T: Use CAPITAL LETTERS
• DON’T: Avoid using negative words
• DON’T: Use fancy font types and color

13. COMMON ERRORS
• Changing the topic without changing the subject
• Including multiple subjects
• Misaddressed recipients
• Displaying addresses of recipients who are stranger to each
other
• Replying vs Forwarding

15. “YOUR E-MAIL IS A REFLECTION OF
YOU”
THANK YOU!!!