O futuro de TI passa por compreender a transformação digital dos negócios e qual papel ela deve se desempenhar neste novo cenário cada vez mais próximo. A resposta para esta transformação passa pela Arquitetura Corporativa (EA).
O futuro de TI passa por compreender a transformação digital dos negócios e qual papel ela deve se desempenhar neste novo cenário cada vez mais próximo. A resposta para esta transformação passa pela Arquitetura Corporativa (EA).
Transforming An Organisations IT Service ManagementMichael Moyal
This short case study illustrates how we helped a multi-national organisation transform its IT Service Management (ITSM) capabilities in only eight weeks utilising the our BPMA (Business Process Modelling and Analysis) methodology and the Process Master tool
Services and enterprises: a happy marriageRezonance
Présentation du Prof. Dimitri Konstantas du Département des Systèmes d'information et Vice-Doyen de la Faculté des Sciences Economiques
et Sociales de l’Université de Genève sur le thème de la science des services lors du First Rezonance du 9 décembre à l'Université de Genève
This paper outlines the increasing challenges of Business Model Innovation in the Digital and New Media Economy. It describes drivers of
change, impacts on the innovation and business landscape, consequences for business modeling and the innovation process, as well as the implications for organizational adaptation. It presents in-depth observations from empirical
research on 12 business cases in the Digital and Media Economy in Germany.
Influence of Digital Technology on Roadmap Development for D.docxannettsparrow
Influence of Digital Technology on Roadmap
Development for Digital Business Transformation
Iryna Strutynska
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Galina Kozbur
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Lesia Dmytrotsa
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Olena Sorokivska
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Liliya Melnyk
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Abstract—In a highly competitive information economy,
business structures require continuous introduction of
innovation, effective information technology to ensure
sustainable long-term market benefits, as well as their rational
functioning. The implementation of the digital business model is
one of the promising areas, which makes it possible to realize the
activity of enterprises even more productively. The digital
business model allows businesses to react more responsibly to
the needs of potential buyers and customers, and also helps
adapt and optimize business processes over a certain period of
time to certain market conditions. That is why, the purpose of
the article is to identify the peculiarities of the influence of
digital technology on the transformation of existing business
models of organizations. In view of this, an in-depth analysis of
the main stages of the development of a roadmap for the digital
transformation of business has been carried out; business
process management software products and the most suitable
ones have been examined. The article studies digital technologies
in the context of enterprise business groups and reflects how
relevant technologies affect the transformation of the existing
linear business model into the digital business model and reflects
the most significant effects for business.
Keywords—information technology, digital economy, digital
technologies, information management system, digital business
model, business processes, BPM, business process management,
CRM, ERP.
I. INTRODUCTION
In this digital era, the pace of change is extremely
frustrating and each organization encounters existential
threats from new and existing competitors. In the era of the
Industrial Revolution 4.0, technology is the right of any
company to change its own business model so as to
differentiate itself from the entire world market.
The competitiveness of business structures is shaped by
the use of digital technologies, the application of the
information management system, reengineering and the
transformation of existing business processes into new digital
business models.
Digital.
Influence of Digital Technology on Roadmap Development for D.docxdirkrplav
Influence of Digital Technology on Roadmap
Development for Digital Business Transformation
Iryna Strutynska
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Galina Kozbur
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Lesia Dmytrotsa
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Olena Sorokivska
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Liliya Melnyk
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Abstract—In a highly competitive information economy,
business structures require continuous introduction of
innovation, effective information technology to ensure
sustainable long-term market benefits, as well as their rational
functioning. The implementation of the digital business model is
one of the promising areas, which makes it possible to realize the
activity of enterprises even more productively. The digital
business model allows businesses to react more responsibly to
the needs of potential buyers and customers, and also helps
adapt and optimize business processes over a certain period of
time to certain market conditions. That is why, the purpose of
the article is to identify the peculiarities of the influence of
digital technology on the transformation of existing business
models of organizations. In view of this, an in-depth analysis of
the main stages of the development of a roadmap for the digital
transformation of business has been carried out; business
process management software products and the most suitable
ones have been examined. The article studies digital technologies
in the context of enterprise business groups and reflects how
relevant technologies affect the transformation of the existing
linear business model into the digital business model and reflects
the most significant effects for business.
Keywords—information technology, digital economy, digital
technologies, information management system, digital business
model, business processes, BPM, business process management,
CRM, ERP.
I. INTRODUCTION
In this digital era, the pace of change is extremely
frustrating and each organization encounters existential
threats from new and existing competitors. In the era of the
Industrial Revolution 4.0, technology is the right of any
company to change its own business model so as to
differentiate itself from the entire world market.
The competitiveness of business structures is shaped by
the use of digital technologies, the application of the
information management system, reengineering and the
transformation of existing business processes into new digital
business models.
Digital.
It innovations, impressions & implications-23-jan-2013 at mpste-mumbaiSanjeev Deshmukh
Information Technology is a platform for Innovation. We see many innovations around us wherein IT acts as an enabler. This presentation highlights some of the characteristics of IT, its desirable feature for enabling innovations and in general, its implications for society. Web 2.0 has revolutionized our world view and in turn this has a multiplier effect !
Transforming An Organisations IT Service ManagementMichael Moyal
This short case study illustrates how we helped a multi-national organisation transform its IT Service Management (ITSM) capabilities in only eight weeks utilising the our BPMA (Business Process Modelling and Analysis) methodology and the Process Master tool
Services and enterprises: a happy marriageRezonance
Présentation du Prof. Dimitri Konstantas du Département des Systèmes d'information et Vice-Doyen de la Faculté des Sciences Economiques
et Sociales de l’Université de Genève sur le thème de la science des services lors du First Rezonance du 9 décembre à l'Université de Genève
This paper outlines the increasing challenges of Business Model Innovation in the Digital and New Media Economy. It describes drivers of
change, impacts on the innovation and business landscape, consequences for business modeling and the innovation process, as well as the implications for organizational adaptation. It presents in-depth observations from empirical
research on 12 business cases in the Digital and Media Economy in Germany.
Influence of Digital Technology on Roadmap Development for D.docxannettsparrow
Influence of Digital Technology on Roadmap
Development for Digital Business Transformation
Iryna Strutynska
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Galina Kozbur
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Lesia Dmytrotsa
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Olena Sorokivska
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Liliya Melnyk
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Abstract—In a highly competitive information economy,
business structures require continuous introduction of
innovation, effective information technology to ensure
sustainable long-term market benefits, as well as their rational
functioning. The implementation of the digital business model is
one of the promising areas, which makes it possible to realize the
activity of enterprises even more productively. The digital
business model allows businesses to react more responsibly to
the needs of potential buyers and customers, and also helps
adapt and optimize business processes over a certain period of
time to certain market conditions. That is why, the purpose of
the article is to identify the peculiarities of the influence of
digital technology on the transformation of existing business
models of organizations. In view of this, an in-depth analysis of
the main stages of the development of a roadmap for the digital
transformation of business has been carried out; business
process management software products and the most suitable
ones have been examined. The article studies digital technologies
in the context of enterprise business groups and reflects how
relevant technologies affect the transformation of the existing
linear business model into the digital business model and reflects
the most significant effects for business.
Keywords—information technology, digital economy, digital
technologies, information management system, digital business
model, business processes, BPM, business process management,
CRM, ERP.
I. INTRODUCTION
In this digital era, the pace of change is extremely
frustrating and each organization encounters existential
threats from new and existing competitors. In the era of the
Industrial Revolution 4.0, technology is the right of any
company to change its own business model so as to
differentiate itself from the entire world market.
The competitiveness of business structures is shaped by
the use of digital technologies, the application of the
information management system, reengineering and the
transformation of existing business processes into new digital
business models.
Digital.
Influence of Digital Technology on Roadmap Development for D.docxdirkrplav
Influence of Digital Technology on Roadmap
Development for Digital Business Transformation
Iryna Strutynska
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Galina Kozbur
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Lesia Dmytrotsa
Department of Computer Science
Ternopil Ivan Puluj National Technical
University
Ternopil, UKRAINE
[email protected]
Olena Sorokivska
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Liliya Melnyk
Department of Management and Administration
Ternopil Ivan Puluj National Technical University
Ternopil, UKRAINE
[email protected]
Abstract—In a highly competitive information economy,
business structures require continuous introduction of
innovation, effective information technology to ensure
sustainable long-term market benefits, as well as their rational
functioning. The implementation of the digital business model is
one of the promising areas, which makes it possible to realize the
activity of enterprises even more productively. The digital
business model allows businesses to react more responsibly to
the needs of potential buyers and customers, and also helps
adapt and optimize business processes over a certain period of
time to certain market conditions. That is why, the purpose of
the article is to identify the peculiarities of the influence of
digital technology on the transformation of existing business
models of organizations. In view of this, an in-depth analysis of
the main stages of the development of a roadmap for the digital
transformation of business has been carried out; business
process management software products and the most suitable
ones have been examined. The article studies digital technologies
in the context of enterprise business groups and reflects how
relevant technologies affect the transformation of the existing
linear business model into the digital business model and reflects
the most significant effects for business.
Keywords—information technology, digital economy, digital
technologies, information management system, digital business
model, business processes, BPM, business process management,
CRM, ERP.
I. INTRODUCTION
In this digital era, the pace of change is extremely
frustrating and each organization encounters existential
threats from new and existing competitors. In the era of the
Industrial Revolution 4.0, technology is the right of any
company to change its own business model so as to
differentiate itself from the entire world market.
The competitiveness of business structures is shaped by
the use of digital technologies, the application of the
information management system, reengineering and the
transformation of existing business processes into new digital
business models.
Digital.
It innovations, impressions & implications-23-jan-2013 at mpste-mumbaiSanjeev Deshmukh
Information Technology is a platform for Innovation. We see many innovations around us wherein IT acts as an enabler. This presentation highlights some of the characteristics of IT, its desirable feature for enabling innovations and in general, its implications for society. Web 2.0 has revolutionized our world view and in turn this has a multiplier effect !
Integrating human relation skills into the curriculum of industrial technolog...IJITE
Technological devices are playing such a significant role in our lives that educators are incorporating
Ipads, smartphones, and even Skyping via these devices to educate our future generations. Managing the
utilization of this technology has become an important issue for businesses and proposes the question: how
is it possible to maintain good human relations with customers, clients and other businesses with all of the
technological advancements that often prevent face-to-face interaction? This paper addresses the value of
assimilating human relation skills into the curriculum of Industrial Technology related programs.
Additionally, this article provides an overview of Industrial Technology related programs and will also
address how to differentiate between Human Resource Development programs and Human Resource
Management programs.
Similar to El rol del service manager en los proyectos de outsourcing ti (20)
Material de la sesión técnica realizada el 15 de marzo de 2018
Siempre ha estado en boca de muchos todo lo que engloba a la inteligencia artificial. Con Azure y sus servicios cognitivos, este término se lleva a su máxima expresión, consiguiendo que las máquinas nos puedan entender.
Estamos entrando a una nueva época en la que es crucial poder tomar decisiones en cualquier momento crítico, y que tengamos acceso a nuestros datos desde cualquier lugar. Además, cada vez es más necesario saber qué opinan nuestros clientes, pues las redes sociales han adquirido gran importancia, y una crítica puede provocar pérdidas instantáneas.
Análisis de sentimientos, reconocimiento facial, transcripción de la voz a texto o análisis de vídeos en tiempo real son algunas de las funcionalidades que nos van a facilitar estos servicios para aportar más inteligencia y así poder tomar mejores decisiones para nuestra empresa, además de aportar mayor valor añadido a nuestros datos y poder conocer qué opinan de nosotros.
A lo largo de la sesión técnica se mostrarán ejemplos de diferentes proyectos en Business Intelligence en los que se han implementado los servicios cognitivos, y se hablará de los servicios que Azure nos proporciona para dar respuesta a las necesidades planteadas.
Material utilizado en la sesión técnica que tuvo lugar el 5 de mayo de 2016. A lo largo de la sesión Óscar Miró presentó ejemplos de qué es lo que funciona (y lo que no funciona) a nivel de análisis en proyectos de Big Data.
Sobre el ponente: Oscar Marín Miró (outliers.es)
Ingeniero de Telecomunicaciones, trabaja e investiga desde el año 2001 en lo que ahora llamamos ‘Big Data’. Especializado en el análisis de texto, redes sociales, datos urbanos y visualización de datos. Fundador del colectivo Outliers, desde donde se fomenta la aplicación del valor de los datos a todos los campos (Ciencia, Periodismo, Urbanismo, Sociología, Marketing…).
Miembro del equipo de investigación transdisciplinar DatAnalysis15m, enfocado en el análisis entre la viralidad y el contenido emocional del mensaje. En la faceta docente, imparte cursos regularmente sobre análisis y visualización de datos, en diversas Universidades, Compañías e Instituciones (UOC, UAB, Telenoika Audiovisual Community, Convent de Sant Agustí, Telefónica Digital).
Material de la sesión técnica sobre los datos genómicos en el Ámbito de la Salud que organizamos el pasado 8 de octubre de 2.015
Postgrado en BI :
http://informatica1.eug.es/es/estudios/postgrados/postgrado-en-business-intelligence-2015-2016
Desde la presentación de los resultados del Proyecto Genoma Humano en el año 2000, son muchos los avances y el impacto que los estudios genómicos están teniendo en la sociedad. Cada día las noticias nos muestran cómo estos estudios están aportando información muy valiosa para la prevención y el tratamiento de enfermedades y el momento de su aplicación de forma habitual en los centros de salud es cada día más cercano. Dado el gran volumen de estos datos y la confidencialidad con que hay que gestionarlas, la genómica supone un reto para la Informática de la Salud y su tratamiento se apoya en tecnologías de Business Intelligence (BI) y BigData.
Jordi Rambla, del Centro de Regulación Genómica (CRG), gestiona el Archivo Europeo del Genoma-fenómeno (EGA), de alcance mundial y con sedes en Barcelona y Cambridge. http://ega.crg.eu
Sin el boom de las redes sociales, el Big Data no sería lo que es ahora. En la sesión se presentarán casos de uso y ejemplos de las posibilidades de la minería de datos sociales y geolocalizados en la generación de valor para diferentes sectores
Sobre el ponente
Oscar Marín Miró (outliers.es)
Ingeniero de Telecomunicaciones, trabaja e investiga desde el año 2001 en lo que ahora llamamos ‘Big Data’. Especializado en el análisis de texto, redes sociales, datos urbanos y visualización de datos. Fundador del colectivo Outliers, desde donde se fomenta la aplicación del valor de los datos a todos los campos (Ciencia, Periodismo, Urbanismo, Sociología, Marketing…).
Miembro del equipo de investigación transdisciplinar DatAnalysis15m, enfocado en el análisis entre la viralidad y el contenido emocional del mensaje. En la faceta docente, imparte cursos regularmente sobre análisis y visualización de datos, en diversas Universidades, Compañías e Instituciones (UOC, UAB, Telenoika Audiovisual Community, Convent de Sant Agustí, Telefónica Digital).
Además Óscar és profesor de nuestro Postgrado en Business Intelligence
El pasado miércoles 11 de marzo tuvo lugar la sesión técnica sobre diseño de Videojuegos, que fue impartida por Dan Caste 'Feïs', Jefe de Diseño y Co-Fundador de A Crowd of Monsters.
A través de la sesión Feïs enfatizó la importancia que el diseño tiene sobre el éxito de un videojuego. Después de una introducción general sobre la Industria del Videojuego (historia reciente, modelos de negocio, …), y de los los efectos de la aparición de la Wii y el auge de los móviles, se identificaron y analizaron los elementos que forman parte del diseño (documentación del juego; gameplay; reto y recompensa; HUD; diseño de niveles; monetización…).
Podéis ampliar la información en:
http://informatica.eug.es/es/estudios/jornadas/panorama-actual-del-diseno-de-videojuegos
El pasado 17 de diciembre de 2014 tuvo lugar la sesión técnica de la que os informamos hace días. En ella los participantes tuvieron ocasión de profundizar con Armando Fidalgo sobre el diseño de interfaces en dispositivos móviles.
El diseño de interfaces de usuario de dispositivos móviles es todo un reto para los diseñadores de interfaz e interacción. Se deben tener en cuenta ciertas características relacionadas con el tamaño de los dispositivos en sí, con los estilos de interacción propios, y el contexto de uso entre otras. Conocer estas características es imprescindible para que la experiencia del usuario al interactuar con estos dispositivos sea positiva. Armando Fidalgo nos lo explicará en esta conferencia.
Armando es diseñador de interacción y experiencia de usuario, y consultor de usabilidad. Su experiencia se remonta al año 2000, y durante 10 años ha sido líder del equipo de diseño de interacción y experiencia de usuario de la reconocida empresa Usolab. Actualmente desempeña su profesión como profesional autónomo en el Reino Unido.
3ª Sesión Técnica del Ciclo de Conferencias sobre BI, celebrada el 12 de junio. Fue conducida por Julio Iglesias, Director del Departamento de Business Intelligence en IFR Group, experto especializado en proyectos de este tipo, y profesor asociado de nuestra Escuela Universitaria
¿Qué significa realmente la minería de datos? ,¿Cómo se engloba en un proyecto de BI?, ¿Puede mi empresa con los datos que genera hacer proyectos de este tipo? Y ¿Dónde está el límite para abordar proyectos de este tipo?
Bancos, hospitales, empresas de retail y páginas web son algunos de los sectores que utilizan esta tecnología. A lo largo de la sesión se analizó qué significa y qué implica la minería de datos: concepto y definición, casos, algoritmos de utilización… y de forma práctica se vieron un par de proyectos de ejemplo de las posibilidades que ofrece esta tecnología tan aplicada en la actualidad. Los asistentes tuvieron la oportunidad de ver de primera mano cómo las empresas utilizan los datos y la estadística para crear ofertas personalizadas.
Sesión técnica sobre Game Design, Gameplay y metologías agile para proyectos profesionales de videojuegos.
Será conducida por Christian Gascons, CEO y fundador de FrozenShard Games (http://www.frozenshard.com/), estudio con oficinas en Barcelona desde el cuál se han creado videojuegos como el Sports Quiz 2013 o World War II: TCG, y que actualmente está desarrollando su próximo lanzamiento: Castles.
PROGRAMA DETALLADO
•Presentación de Frozenshard: proyectos desarrollados (Castles vs World War II: TCG)
• Game Design: Recursos (Tamaño del equipo; Fuentes de financiación: Crowdfunding + outsourcing); Herramientas (UDK, Unity, SVN, GIMP, GDrive, etc…); La idea; La hoja de Ruta (organización, distribución de tareas, planificación…); Pre-launch (testeo, marketing, promoción, …); Post-launch (Mantenimiento y actualizaciones, cómo fidelizar a los jugadores, métricas de seguimiento, marqueting, viralidad, visibilidad, )
•El proyecto Castles
•El juego World War II: TCG
•Gameplay (cómo hacer la experiencia del juego “apasionante”)
•Metologías ágiles – Scrum: qué son; la metología Scrum; lo mejor de la metodología; en qué casos se puede usar; cómo aplicarla en equipos pequeños; reuniones; roles; documentación
Se trata de una actividad gratuita, pero en caso de estar interesado/a tienes que confirmar asistencia enviando un mensaje de correo electrónico a: informatica@eug.es
Material de la sesión técnica “BIG DATA: Qué significa realmente y ejemplos de utilización”, realizada el jueves 27 de febrero, y que fue conducida por Oscar Marín, fundador de Outliers y consultor experto en Big Data especializado en el análisis y visualización de datos, redes sociales, datos urbanos y aportación del valor a los datos.
III ciclo de conferencias en el ámbito TIC Salud que se organiza en el marco del Máster Universitario en Gestión de la Información y el Conocimiento en el ámbito de la Salud
Tal y como os informamos hace días el pasado 28 de noviembre realizamos la sesión técnica titulada Business Intelligence con Excel: Más allá de la hoja de cálculo. Fue la primera de las 3 sesiones que forman el Ciclo de Sesiones en el ámbito de BI que como novedad organizamos este curso académico.
La sesión nos ocupó un total de 90 minutos. En los primeros 60 el ponente, Julio Iglesias Lavirgen (consultor experto en BI de IFR Group y Profesor Asociado de nuestra Escuela Universitaria), clarificó en qué consiste el BI, las oportunidades profesionales que ofrece los titulados universitarios en el ámbito informático, y presentó como de forma sencilla y a un nivel más que aceptable EXCEL (con los complementos asociados como PowerPivot, Power View, Power Map o Power Query) puede ser utilizado para para tratar los datos, convertirlos en información, y presentarlos de manera gráfica y amigable para que nos ayuden en la toma de decisiones, ya sea en nuestro ámbito personal como profesional.
Sesión Técnica de Juan Nadal (Gerente de Negocio de Gobierno) y Juan Carlos (Arquitecto), ambos de RICOH. Presentaron el proceso de transformación vivido en RICOH (de empresa de producto a empresa de servicios), y las tecnologías que utilizan en sus soluciones SOA y BPM.
Jueves 11 de abril, conferencia del II Ciclo de Conferencias TIC-Salud dedicado al proyecto de Hospital Líquido del Hospital San Juan de Dios. En ella Jorge Fernández (Director E-Health & Health 2.0 at Hospital Sant Joan de Deu) nos presentó la experiencia del HSJD en el campo del eHealth
Jornada sobre Gestión Documental
Ayer tuvo lugar la sesión técnica sobre Gestión Documental, que llevó a cabo Carlos Biosca, consultor de Avanttic
A lo largo de la misma se presentaron las ideas básicas de los “gestores documentales” que nos pueden ayudar a gestionar la gran cantidad de información no estructurada que movemos día a día, y se presentaron diferentes productos del mercado e ideas generales sobre cómo abordar un proyecto de estas características.
Hoy en día SOA está cada vez más presente en las organizaciones. ¿Qué aporta? ¿Por qué se está imponiendo? ¿Me conviene como organización? ¿Cuál es el camino para implantar SOA con éxito?
El pasado 5 de marzo organizamos una sesión para intentar dar respuestas a estas preguntas, y para, de la mano de expertos, saber cómo se desarrollan los proyectos de integración, qué oportunidades y que riesgos conllevan. La sesión fue conducida por Carles Biosca, consultor de Avanttic (http://www.avanttic.com/), quién nos ayudó a encontrar las respuestas, y relacionándolo con casos reales, nos dio una visión lo más amplia posible sobre este modelo arquitectónico.
Presentación del Grado en Informática y Servicios utilizada en el marco de las Jornadas de Puertas Abiertas de la Universidad Autónoma de Barcelona, febrero de 2.013
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El rol del service manager en los proyectos de outsourcing ti
1. El papel del Informático en la era de los
Servicios
El rol del Service Manager en los proyectos de Outsourcing TI
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2. Grado de Informática y Servicios_Relación SSME
La ingeniería orientada a la excelencia en los servicios. ¿Hace falta un nuevo ingeniero
en el mundo de los servicios?
El sector servicios se ha convertido, en el principal contribuidor del PIB y la principal
fuente de ocupación de las economías de los países desarrollados.
Del paradigma industrial centrado en el producto, hacia un paradigma de servicios
centrado en el cliente o usuario.
Es en este contexto en el que una nueva disciplina académica, profesional y empresarial
aparece: SSME (Service Science, Management and Engineering) y que está
redefiniendo el papel de los profesionales y en particular los ingenieros que necesita la
economía de los servicios.
UAB e IBM: Acuerdo Marco de Colaboración. Escola Gimbernat i Tomàs Cerdà: Grado
de Informática y Servicios.
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3. Context and motivations
Services becoming the new hub of most modern economies
Services dominating current economic activities
(U.S. Department of Commerce, 1995, p. 417)
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4. The rise of the service economy
Governments need to make service innovation a priority
– growth depends on it.
Businesses need to make systematic approaches to
service innovation a priority
– revenue and profit growth depend on it.
Academics need to bridge discipline silos – service
innovation is multidisciplinary
– students’ futures depend on it.
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5. Current services thinking
A service is a provider-to-client interaction that creates
and captures value while sharing risks
Services are value that can be rented
Services are the application of specialized competences
(skills and knowledge)
Services are autonomous, platform independent,
business functions
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6. Service innovation is inherently multidisciplinary
Knowledge sources driving service innovations…
Business
Technology Business Administration
Science & Innovation Innovation and
Engineering Management
Social-Organizational Demand Global
Innovation Innovation Economy
Social Sciences & Markets
SSME = Service Sciences, Management, and Engineering
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7. What are some everyday services?
– Trains, planes, delivery
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8. 8
Need more T-shaped people – both deep and broad
Science and Engineering
Service Education is Interdisciplinary
Industrial and Systems Engineering
Computer Science & Info. Systems
Math and Operations Research
Economics and Social Sciences
Business Anthropology
Organizational Change & Learning
Business and Management
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9. ¿Cuál es el papel del Informático en
la era de los Servicios?
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10. Need for Academic Curricula Change
Business Models Science
& &
Processes Technology
SSME
People
&
Culture
The marketplace requires innovation that combines
people, technology, value and clients
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11. What Are We Saying?
To Universities
– Update your curricula - teach in context around services
– Train your students to be more multi-disciplinary with skills in
technology, business and people/culture
– Help develop new scientific models and algorithms to improve
profitability of services businesses
To Governments
– Fund University research and curricula for Service Science to help
your economy and develop skills for the 21st Century
To Industry Partners
– Fund and participate in new Service Innovation Research
– Help with University outreach
To IBMers
– Get involved with University Outreach for SSME and develop training
materials
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12. University Response
Grado de Informática y Servicios, Escola Gimbernat i Tomàs Cerdà, UAB,
Barcelona.
More than 230 Universities in 42 countries are teaching SSME courses
There are more than 102 degree programs in SSME worldwide
Numerous SSME Workshops
24 Service Research Centers Worldwide
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13. El rol del Service Manager en los proyectos de Outsourcing TI
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14. Outsourcing
El outsourcing es un modelo de gestión empresarial que
consiste en recurrir a un proveedor externo (outsourcer) para
la realización de un servicio que anteriormente la empresa
desarrollaba con personal y recursos propios (Cousido,
2006).
El outsourcing o externalización de servicios, consiste por
tanto en el mecanismo por el cual una empresa recurre a
otro para realizar de forma parcial o total un componente,
actividad, proceso o servicio que hasta el momento se
realizaba internamente.
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17. Outsourcing TI Riesgos
Riesgos Outsourcing de TI en España (González, Gascó y Llopis, 2009)
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18. Outsourcing Fases
Service As Is
Transition&Transformation
On going services
Rol del Service Manager
Asegurar niveles de servicios:
- En un entorno complejo
- Con proyectos de transición y transformación numerosos y
gestionandose al mismo tiempo
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19. 19
Need more T-shaped people – both deep and broad
Science and Engineering
Service Education is Interdisciplinary
Industrial and Systems Engineering
Computer Science & Info. Systems
Math and Operations Research
Economics and Social Sciences
Business Anthropology
Organizational Change & Learning
Business and Management
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Editor's Notes
Today, Services Research is the fastest growing part of IBM Research – the number of people focused on service innovation has increased by more than a factor of ten over the last three years, and now accounts for more than 1/6 of the over 3000 researchers in IBM Research. When we started the first service research group totally focused on services three and half years ago in IBM Research, it immediately became clear that service research is multidisciplinary in nature. To be successful, we’d need to attract more t-shaped people – who had both depth in some are relevant to service innovation, but bread as well – so they could speak the languages of business, technology, and social-organizational change. According to US Department of Commerce, basic IT skills are becoming embedded in every job role. IT alone is no longer a differentiator. Both depth and breadth is needed in technology, business, and organizational studies – even at the undergraduate level. But academic silos makes this kind of integration a slow process. Universities are just now beginning to develop business- and industry-savvy IT professionals. Management schools have been the pioneers in information sciences and other multidisciplines have not focused enough on services. Recent indicators of change include NCSU, Berkeley CITRIS, Japan Service Science, China Service Science. US DoC Report: http://www.technology.gov/reports/ITWorkforce/ITWF2003.pdf See also: http://www.cra.org/CRN/articles/may04/sargent.html
Maria Romero - Barcelona
Glasgow, Cambridge, Ga Tech, Italy, India, Germany,
Maria Romero - Barcelona
Maria Romero - Barcelona
Maria Romero - Barcelona
Maria Romero - Barcelona
Maria Romero - Barcelona
Today, Services Research is the fastest growing part of IBM Research – the number of people focused on service innovation has increased by more than a factor of ten over the last three years, and now accounts for more than 1/6 of the over 3000 researchers in IBM Research. When we started the first service research group totally focused on services three and half years ago in IBM Research, it immediately became clear that service research is multidisciplinary in nature. To be successful, we’d need to attract more t-shaped people – who had both depth in some are relevant to service innovation, but bread as well – so they could speak the languages of business, technology, and social-organizational change. According to US Department of Commerce, basic IT skills are becoming embedded in every job role. IT alone is no longer a differentiator. Both depth and breadth is needed in technology, business, and organizational studies – even at the undergraduate level. But academic silos makes this kind of integration a slow process. Universities are just now beginning to develop business- and industry-savvy IT professionals. Management schools have been the pioneers in information sciences and other multidisciplines have not focused enough on services. Recent indicators of change include NCSU, Berkeley CITRIS, Japan Service Science, China Service Science. US DoC Report: http://www.technology.gov/reports/ITWorkforce/ITWF2003.pdf See also: http://www.cra.org/CRN/articles/may04/sargent.html