The document discusses the future of the teleservices industry from a U.S. perspective. It notes that while outsourcing in the U.S. will grow over the next several years, the growth rate is slowing. Offshoring to locations with lower costs is becoming more common as U.S. clients look to reduce costs. However, onshore capabilities remain important for qualities like language skills and cultural understanding. The document recommends that teleservices companies focus on strong client relationships, compliance with U.S. laws, and self-regulation to ensure future success in the evolving market.