This document provides an overview of logistics for e-commerce. It discusses the objectives and activities of logistics as well as its importance for e-commerce. It also mentions some of the challenges of logistics in e-commerce and the necessary factors for operating logistics in e-commerce. The document then provides a general overview of e-commerce logistics and discusses inbound and outbound logistics as well as logistics strategies. It takes the perspective that the new must evolve from the old and discusses applying logistics principles to e-commerce and the role of technology.

1. Tr−êng §¹i Häc Th−¬ng M¹i
HËu cÇn
th−¬ng m¹i ®iÖn tö
GV: Lôc ThÞ Thu H−êng
Logistics

2. HËu cÇn TM§T
Logistics E-Commerce
• Môc tiªu & nhiÖm vô cña HC?
• Néi dung cña ho¹t ®éng HC?
• HiÖu qu¶ cña HC trong TM§T?
• Khã kh¨n & th¸ch thøc cña HC trong TM§T?
• C¸c yÕu tè cÇn thiÕt ®Ó vËn hµnh HC TM§T?
Logistics

3. HËu cÇn TM§T
Tæng quan vÒ hËu cÇn TM§T
H¹ tÇng c¬ së cña HËu cÇn TM§T
HËu cÇn ®Çu ra TM§T
HËu cÇn ®Çu vµo TM§T
ChiÕn l−îc hËu cÇn TM§T
Logistics

4. Quan ®iÓm tiÕp cËn hËu cÇn TM§T
“The new must be born out of the old”
(Latin phrase)
• T×m hiÓu vÒ hËu cÇn kinh doanh
• T¸c ®éng qua l¹i gi÷a TM§T & HC
• Sù ®ãng gãp cña CNTT ®èi víi HC
• §iÒu tr×nh qu¸ tr×nh hËu cÇn trong
m«i tr−êng kinh doanh míi

5. B2C e-Logistics
Giao hµng
Kh¸ch hµng
NhËn §§H KiÓm tra
tµi chÝnh
Qu¶n trÞ §§H XuÊt hµng
“Cöa “S©n KiÓm tra
hµng” sau” hµng dù tr÷

6. Tµi liÖu tham kh¶o
Tµi liÖu b¾t buéc
[1] PGS.TS. §oµn ThÞ Hång V©n (2006). Qu¶n trÞ Logistics. Nhµ
xuÊt b¶n Thèng kª.
[2] Bayles, D. L. (2001). E-commerce Logistics and Fulfillment:
Delivering the Goods. Upper Saddle River, NJ, USA, Prentice
Hall.
[3] Bauer, M.J. et al (2003). E-Business: The Strategic Impact on
Supply Chain and Logistics. Cousil of Logistics Management
Press.

7. Tµi liÖu tham kh¶o
Tµi liÖu khuyÕn khÝch
[4] Reynolds, J. (2001). Logistics and Fulfillment for e-business
A Practical Guide to Mastering Back Office Functions for
Online Commerce. Pearson Education.
[5] Ross, D.F. (2002) Introduction to e-Supply Chain Management:
Engaging Technology to Build Market-Winning Business
Partnerships. Palgrave Macmillan
[6] Poirier, C.C. and Bauer, M.J. (2000). E-supply Chain: Using the
Internet to Revolutionalize Your Business. Prentice Hall
[7] Lawrence, F.B et al (2003). E-Distribution. Thomson South-
Western.

8. §¸nh gi¸ kÕt qu¶ häc phÇn
• §iÓm chuyªn cÇn (10%)
• 9-10 ®iÓm: cã mÆt ®Çy ®ñ & tÝch cùc ®ãng gãp x©y dùng bµi
• 0 ®iÓm: nghØ häc qu¸ 40% = ko ®ñ t− c¸ch dù thi
• §iÓm thùc hµnh (30%)
• Bµi tËp c¸ nh©n
• Bµi tËp nhãm (thuyÕt tr×nh & th¶o luËn trªn líp)
• Bµi kiÓm tra
• §iÓm thi hÕt HP (60%)
• Thi viÕt
• 2 hoÆc 3 c©u / 90 phót

9. §¸nh gi¸ kÕt qu¶ häc phÇn
• Bµi tËp c¸ nh©n:
10 ®Ò bµi tËp
Mçi SV chän 1 ®Ò
Yªu cÇu viÕt 3-4 trang ®¸nh m¸y
TuyÖt ®èi kh«ng ®−îc sao chÐp bµi cña nhau
Thêi gian nép bµi 19/10
• Bµi tËp nhãm:
Mçi líp chia 4 nhãm
Mçi nhãm chän 1 doanh nghiÖp TM§T (trong n−íc/qtÕ)
S−u tÇm tµi liÖu &ph©n tÝch ho¹t ®éng hËu cÇn cña DN
ThuyÕt tr×nh tr−íc líp 15-20 phót
Nép b¸o c¸o viÕt
Thêi gian 24/11 – 5/12

10. C©u hái?
Tr¶ lêi
Logistics