1. EIAT 2013- Panels, Topics and Speakers
Executive Track:
Panel 1. MICE industry trends and markets: making your region more competitive
Topics:
 Tapping the MICE Market for Higher Tourist Yield
 The global meetings industry, today and tomorrow
 New technologies for meetings
 The transformational power of meetings.
Speakers:
1. Mr. Rob Davidson, Senior Lecturer in Events Management at the University of
Greenwich, London
2. Mr. Matthias Shultze, GCB - German Convention Bureau. General Manager
3. Mr. Anthony Hyde, Barbican Business Events, London. General Manager
Panel 2. Profitable Hotel Management: Know How for Future
Topics:
 Policy and procedures
 Risk Management
 Investment Management
 Hotel equipment and supply
 Hospitality and Sustainability- Partnership for Future
 Marketing and Sales
 Overcoming financial risk in hotel business
 Web marketing
 From Good to Best - it is all about people.
Speakers:
1. Mr. John Swarbrook, Metropolitan University of Manchester. Professor of tourism and
Hospitality
2. Mr. Marcos Torres, Mayfair Hotel London. Director of sales and marketing
3. Mr. Jean- Pierre Hessmann, Business Management in Hospitality, Genève - Suisse.
Consultant
4. Mrs. Jelena Rubeša, Kempinski Hotel River Park and Grand Hotel Kempinski High Tatras.
Assistant Director of Sales

2. 5. Mr. Joel Fagg, The Palace Hotel and Puma Hotels' Collection, United Kingdom. General
Manager
Panel 3. Destination Management Planning: Key Factors of Success
Topics:
 New Directions For Tourism Product Development
 Synergies between conservation and viability
 Destination Management and Marketing
 Infrastructure Development
 International Economic Integration
Speakers:
1. Mr. Miroslav Jovanović, Global Studies Institute of the University of Geneva,
Switzerland. Lecturer
2. Mrs. Milica Mitrovic; Master Connection Associates, New York. Senior Vice president of
Consulting
3. Mr. Jack Delf; Black Mountain Montenegro Ltd & Montenegro Travel Consultancy.
Owner/ Director
Panel 4. Modern Technologies: What is next in tourism and hotel industry?
Topics:
 Power of social media
 E-tourism
 Safe handling techniques and stuff training
 “Videas” for future
 GoVibe: First Electronic Bracelet that Connects People
 The power of blogging
 On line reservation systems
 IT and web, twitter, Android and smart Technologies
Speakers:
1. Mrs. Lene Tonnessen, Full time Norwegian blogger
2. Mrs. Mady Keup, SKEMA Business School, France. Professor of tourism and Event
Marketing
3. Mr. Jorn Gieschen, Videas Tourism Development Consulting, Germany
4. Mr. Bojan Kurež, Go Vibe co- founder

3. Generation Y Track
( Taylor made for students and Future Leaders)
Topics:
 Destination Management and Marketing
 Tourism Product Development
 Technology as drivers of success
 MICE industry
 How to think like a true leader in the industry
 Meeting score competences
 Leadership and Team work
 Networking and Communication
 Sustainable destination development
 Destination development with MICE product
 Presentation of Indigo Pearl Internship Program
 Presentation of “Mona Management” cross training program
 Personal Branding
Speakers:
1. Mrs. Angela Coan; Hotel Indigo Pearl, Thailand, Employee Development Director
2. Mr. Veljko Petrović; Global Link Inc, Florida, General Manager
3. Mrs. Leonarda Đinović; Talas M DMC, Montenegro, Project Manager
4. Mr. Ivan Vitorović; Hotel Zlatibor Mona, Marketing and Sales Director
Please notice: More speakers and topics are soon to be announced
For further information, please do not hesitate to contact me
MSc Dejana Dimitrijević
Executive Director
Center for Tourism Research and Studies
Janka Veselinovića 38
21 000 Novi Sad, Serbia
021 51 33 39
+381 69 23 54 745
www.ctrs-balkans.org
dejana.dimitrijevic@ctrs-balkans.org