This document provides an overview of the CA eHealth SystemEDGE software. It monitors system and application performance across platforms to detect issues before they impact users. With a small footprint, it scales to monitor thousands of systems. Key features include monitoring processes, logs, resources and customizing for applications. It supports SNMP standards and integrates with CA and third-party management solutions to simplify management of complex IT environments.

1. TECHNICAL OVERVIEW: CA eHEALTH SYSTEMEDGE r4.3
CA eHealth® SystemEDGE™ r4.3
CA eHEALTH® SYSTEMEDGE™ HELPS YOU DETECT PERFORMANCE ISSUES BEFORE THEY IMPACT
YOUR USERS. THIS SOFTWARE AGENT PROVIDES LIGHTWEIGHT, AUTOMATED PERFORMANCE
MONITORING ACROSS MULTIVENDOR AND MULTIPLATFORM ENVIRONMENTS TO HELP REDUCE
YOUR MANAGEMENT OVERHEAD AND COSTS. IT DELIVERS SCALABLE MONITORING BY
EXCEPTION AND CORRECTIVE ACTION CAPABILITIES THAT ALLOW YOU TO CORRECT PROBLEMS
BEFORE THEY IMPACT SYSTEM AVAILABILITY.
Overview Benefits The CA Advantage
Your business relies on the CA eHealth SystemEDGE CA eHealth SystemEDGE is
performance of its underlying maximizes the productivity integrated with third-party
IT systems. Even a brief and efficiency of your IT and CA Infrastructure
outage can cause large losses resources and delivers real- Management Solutions. It
in revenue and in the trust time fault and performance supports CA's Enterprise IT
and confidence from your monitoring of business-critical Management (EITM) vision, a
customers, partners and systems. While maintaining service-oriented architecture
shareholders. a small footprint and low that helps you Unify and
resource requirements, it has Simplify™ your entire IT
CA eHealth SystemEDGE is the flexibility to monitor environment — by providing a
a lightweight software agent customized, user-defined cost-effective solution that
for automated, SNMP-based system metrics so you can gives you the ability to ensure
monitoring of systems and watch over existing and service performance and
applications for Windows, in-house applications. availability.
UNIX and Linux. It is an
extensible agent that detects
and forwards system and
application faults to SNMP-
based managers on multiple
platforms and across a wide
range of technologies.

2. CA eHealth SystemEDGE Delivers Real-time Fault and Performance
Monitoring of Your Critical Business Systems
As an IT manager, you know how difficult it is to manage hundreds or thousands of computers
across multiple operating systems throughout a wide range of geographic locations. How do
you scale to manage a growing IT infrastructure using your existing IT staff? How do you
ensure that your critical systems and applications are up and running? How can you detect and
correct issues that could affect system performance before users are impacted? How do you
track system assets and plan capacity?
We can help you resolve these questions with CA eHealth SystemEDGE. These intelligent
agents can help you monitor business-critical systems and applications, enabling you to find
problems before they impact users, free up valuable IT human resources, and maximize your
return on investment. CA eHealth SystemEDGE is a lightweight software agent for autonomous,
SNMP-based monitoring of systems and applications for Windows, UNIX and Linux. It delivers
scalable monitoring by exception and corrective action capabilities that help to:
• Maximize the productivity and efficiency of limited IT resources
• Deliver real-time fault and performance monitoring of critical systems
• Forward system and application faults to SNMP-based network management systems
• Detect, isolate and resolve problems automatically
• Ensure adequate system capacity
• Monitor custom applications
Real-time Self-monitoring and Correction
CA eHealth SystemEDGE monitors 24 hours a day, 7 days a week so you don’t have to track
status of critical resources, such as CPU utilization or memory capacity. CA eHealth SystemEDGE
detects threshold violations in real time, sending a standard SNMP trap to your management
system and automatically corrects problems according to your customized instructions.
Process and Windows Service Monitoring
If critical application processes and services fail, CA eHealth SystemEDGE immediately alerts
you to failures and can automatically restart processes and services — a must for business-
critical applications. CA eHealth SystemEDGE also lets you track application impact on CPU,
memory and I/O system resources. In addition, CA eHealth SystemEDGE converts Windows
Events into SNMP traps that can be sent to any SNMP-compliant managers including: CA
eHealth® Network Performance Manager (CA eHealth NPM), CA SPECTRUM® Network Fault
Manager (CA SPECTRUM NFM), and CA NSM.
Log File Monitoring
You can use CA eHealth SystemEDGE to monitor system logs and text log files. When
matching messages are logged, CA eHealth SystemEDGE notifies you and you can take action
by sending an email, paging staff, or executing a script that takes corrective action. Log file
monitoring simplifies managing your commercial and in-house applications.
2 PRODUCT BRIEF: CA eHEALTH SYSTEMEDGE

3. System, Software and Hardware Assets
One of the most daunting challenges IT managers face is getting a handle on system assets.
CA eHealth SystemEDGE uses automatic discovery so you can keep track of:
• Server hostnames, machine types, operating system types and versions and number of CPUs
• Software packages, versions, operating system security patch and service pack installations
• Hardware physical device tracking of network cards, disks and memory
CA eHealth SystemEDGE is integrated with CA eHealth NPM so you can use it to generate
asset reports or search through groups of systems for particular software applications or
known defective hardware devices.
Simplified, Large-scale Configuration and Management
Templates enable you to more easily configure and manage large numbers of systems and
applications. Each template contains a series of configuration directives and can include entries
for any or all of the CA eHealth SystemEDGE self-monitoring tables including: process monitoring,
log file monitoring, threshold definition and configuration and Windows Event Monitoring. CA
eHealth SystemEDGE provides a set of default configuration templates targeted to various
systems and applications for rapid deployment, or you can create their own unique templates.
Extensible, Plug-in Architecture
A flexible architecture, enables CA eHealth SystemEDGE to provide a number of ways for
you to extend your management capabilities. You can add your own SNMP MIB variables to
leverage customized code and control the SNMP management of in-house applications.
Windows Registry and Perfmon extension support let you report on additional registry
parameters and performance data.
There is a growing list of application insight modules that can be plugged in to CA eHealth
SystemEDGE to manage business-critical applications like Apache, MS-IIS servers, CA Insight™
Database Performance Monitor with support for DB2, MS-SQL, Sybase and Oracle databases.
Key Features
LIGHTWEIGHT FOOTPRINT With an average of less than 1 percent CPU utilization and 3 MB
memory, CA eHealth SystemEDGE has negligible impact on system performance.
MULTIPLATFORM SUPPORT CA eHealth SystemEDGE works seamlessly across a wide range of
operating systems and platforms.
SELF-MANAGEMENT Work is pushed out to self-managing CA eHealth SystemEDGE agents
throughout your distributed client/server environment.
EXTENSIBLE Extend SNMP management capabilities with CA eHealth NPM application insight
modules (AIMs) or your own custom MIB variables or applications.
SCALABLE Automated management enables scalability for managing thousands of clients’
workstations and servers using existing IT staff.
PRODUCT BRIEF: CA eHEALTH SYSTEMEDGE 3

4. SNMP SUPPORT CA eHealth SystemEDGE is a pure SNMP agent that runs as a separate SNMP
service and supports SNMP v1, v2c, and v3.
COMPLEMENTS EXISTING TOOLS CA eHealth SystemEDGE provides information and can send
industry standard SNMP traps to any SNMP-compliant NMS, enabling you to preserve your
existing operational workflow and investment in other management software.
IPv6 SUPPORT extends integration capabilities and supports new industry standards
TECHNICAL SPECIFICATIONS
SUPPORTED PLATFORMS SUPPORTED SNMP MANAGERS
• AIX 5.3, 5.2, (32 bit/64 bit) • CA eHealth Network Performance Manager
• Digital UNIX 5.1B, 5.1A (CA eHealth NPM)
• HPUX 11.23 64 bit (Itanium), PA-RISC • CA SPECTRUM Network Fault Manager (CA
• HPUX 11.11 PA-RISC (32 bit/64 bit) SPECTRUM NFM)
• Red Hat Linux ES, WS, AS 3.0 & 4.0 • CA NSM*
(Itanium and x86) • Third-party SNMP Managers
• SUSE Linux 10, 9.0 x86, x86_64, IA_64
• Solaris 2.10, 2.9, 2.8 SPARC (32 bit/64 bit) SUPPORTED MIBS
• Solaris 2.10, 2.9, 2.8 x86 32 bit
• Solaris 2.10 x86_64
• Windows 2003 32 bit • MIB-2 (RFC 1213)
• Windows XP • Host Resources MIB (RFC 1514)
• Windows 2003 SP1 and R2 (32 bit), 2000 • Empire CA Systems Management MIB
(for CA eHealth SystemEDGE)
• Windows 2003 Server Standard and Enterprise
(x86_64), R2 (x86_64), Enterprise (IA_64)
FOOTPRINT ON SYSTEM
Clustering
• Windows XP_ Windows 2000 SP1 - SP3 • 3 MB RAM
*SNMP event management — Full support is available in CA NSM r11.2
Maximize the Productivity and Efficiency of Your IT Resources
CA eHealth SystemEDGE maximizes the productivity and efficiency of your IT resources and
delivers real-time fault and performance monitoring of business-critical systems. While
maintaining a small footprint and low resource requirements, it has the flexibility to monitor
customized, user-defined system metrics so you can watch over existing applications.
Helping you to detect performance issues before they impact your users, this software agent
provides lightweight, automated performance monitoring across multivendor and
multiplatform environments, reducing management overhead and costs. It delivers scalable
monitoring by exception and corrective action capabilities that allow you to correct problems
before they impact system availability.
4 PRODUCT BRIEF: CA eHEALTH SYSTEMEDGE

5. The CA Advantage
CA eHealth SystemEDGE is a lightweight software agent for automated, SNMP-based
monitoring of systems and applications, its flexible architecture provides a number of ways for
you to extend management capabilities to CA and third-party management solutions. It allows
for customization, and with SNMP MIB variables to leverage customized code, you already own
and control SNMP management of in-house applications. CA eHealth SystemEDGE fully
provides unique support and functionality to CA’s Enterprise IT Management (EITM), a
service-oriented architecture that helps you Unify and Simplify your entire IT environment for
better business results.
Next Steps
CA eHealth SystemEDGE provides automated performance monitoring that can help you
reduce management overhead and costs.
To learn more, and see how CA software solutions enable organizations to unify IT and
simplify the management of complex computing environments for better business results,
visit ca.com/products.
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