Utilizing the BSC and EFQM as a Combination Framework; Scrutinizing the Possi...Waqas Tariq
Increasing the competition between organizations in the field of productions and services leads them to use the samples and patterns to assess their activities and performance. Appearing this kind of needs and inefficiency of measuring systems with traditional activities assessment causes to create new models of activities assessment in organizations. These models could be divided in two groups. The first group is based on self assessment and the second group is based on measurement and improvement of business trade process. Among mentioned models, Balanced score Card (BSC) and European Foundation for Quality Management (EFQM) have had more chance to be used by many companies. Regarding the high acceptance of these two models in the world and existence many similarities between them; this study is going to present exact glance of these two models and present a comparison between them. Moreover, after recognizing the weaknesses and powers of them, the possibility of using them at the same time will be evaluated. In order to gain this goal, an automobile company’s performance has been assessed based on BSC and EFQM and the results are analyzed with TOPSIS method.
El documento describe el modelo de excelencia EFQM y su aplicación para evaluar y mejorar la calidad de las bibliotecas universitarias de Andalucía. Se llevó a cabo un plan piloto de 3 etapas: 1) enfocar el modelo EFQM, 2) desplegar el proceso de autoevaluación en 9 bibliotecas, y 3) revisar los resultados e implementar planes de mejora. El proceso tuvo éxito gracias a la colaboración y generación de herramientas para facilitar la evaluación y mejora continua de las bibliotecas.
The document discusses applying the EFQM excellence model to improve an organization called AULA. It lists 6 areas to focus on, including leadership, strategy, people, partnerships and resources, processes, products and services, and results. Contact information is provided for further discussion.
EFQM Sustainable Excellence -Primer and Good PracticesChris Hakes
Primer on the 2010 EFQM Excellence Model.
Examples of International good practices for Leadership, Strategy, People, Process and Resource Management.
Examples of sound of measurement practices for People, Customer, Societal and Business results.
Livre blanc de la qualité - Tome1 : Comprendre la Qualité d'aujourd'hui et de...France Qualité • AFQP
Créé en février 2015, « Made in Qualité » est le premier « think tank » dédié à la cause de la qualité et de la
performance en France. Il comprend à ce jour plus de 70 membres actifs (professionnels, dirigeants,
consultants, étudiants, enseignants, etc.) qui oeuvrent dans 8 commissions dans le but de faire progresser
la pensée qualité en France. Ce livre blanc donne la synthèse des travaux réalisés à ce jour. Vous pouvez y puiser des
idées nouvelles, des outils pédagogiques, des argumentaires percutants, des résumés attractifs. Savourez-le !
Utilizing the BSC and EFQM as a Combination Framework; Scrutinizing the Possi...Waqas Tariq
Increasing the competition between organizations in the field of productions and services leads them to use the samples and patterns to assess their activities and performance. Appearing this kind of needs and inefficiency of measuring systems with traditional activities assessment causes to create new models of activities assessment in organizations. These models could be divided in two groups. The first group is based on self assessment and the second group is based on measurement and improvement of business trade process. Among mentioned models, Balanced score Card (BSC) and European Foundation for Quality Management (EFQM) have had more chance to be used by many companies. Regarding the high acceptance of these two models in the world and existence many similarities between them; this study is going to present exact glance of these two models and present a comparison between them. Moreover, after recognizing the weaknesses and powers of them, the possibility of using them at the same time will be evaluated. In order to gain this goal, an automobile company’s performance has been assessed based on BSC and EFQM and the results are analyzed with TOPSIS method.
El documento describe el modelo de excelencia EFQM y su aplicación para evaluar y mejorar la calidad de las bibliotecas universitarias de Andalucía. Se llevó a cabo un plan piloto de 3 etapas: 1) enfocar el modelo EFQM, 2) desplegar el proceso de autoevaluación en 9 bibliotecas, y 3) revisar los resultados e implementar planes de mejora. El proceso tuvo éxito gracias a la colaboración y generación de herramientas para facilitar la evaluación y mejora continua de las bibliotecas.
The document discusses applying the EFQM excellence model to improve an organization called AULA. It lists 6 areas to focus on, including leadership, strategy, people, partnerships and resources, processes, products and services, and results. Contact information is provided for further discussion.
EFQM Sustainable Excellence -Primer and Good PracticesChris Hakes
Primer on the 2010 EFQM Excellence Model.
Examples of International good practices for Leadership, Strategy, People, Process and Resource Management.
Examples of sound of measurement practices for People, Customer, Societal and Business results.
Livre blanc de la qualité - Tome1 : Comprendre la Qualité d'aujourd'hui et de...France Qualité • AFQP
Créé en février 2015, « Made in Qualité » est le premier « think tank » dédié à la cause de la qualité et de la
performance en France. Il comprend à ce jour plus de 70 membres actifs (professionnels, dirigeants,
consultants, étudiants, enseignants, etc.) qui oeuvrent dans 8 commissions dans le but de faire progresser
la pensée qualité en France. Ce livre blanc donne la synthèse des travaux réalisés à ce jour. Vous pouvez y puiser des
idées nouvelles, des outils pédagogiques, des argumentaires percutants, des résumés attractifs. Savourez-le !
El documento presenta el Modelo EFQM de Excelencia, desarrollado por la Fundación Europea para la Gestión de Calidad. El modelo no es prescriptivo y está formado por nueve criterios agrupados en facilitadores y resultados, que permiten evaluar a las organizaciones. El modelo busca la mejora continua mediante la autoevaluación y comparación con otras organizaciones.
Understand EFQM Model only in 5 slides, can be used as very useful tool for assessing organizations, presentation for Model linkages & overview of the Model.
https://ae.linkedin.com/in/samuelbeshay
L'impact du TQM sur le CRM dans les entreprises hôtelières au MarocWassim Tikla
La satisfaction du client a toujours été la préoccupation essentielle de l'entreprise. Ainsi, pour pouvoir le fidéliser efficacement, l'application des concepts du management de la qualité totale sur le management de la relation client s'avère être la solution la plus rentable, puisqu'elle optimise au mieux la qualité du service tout en garantissant un niveau de satisfaction supérieur aux attentes de la clientèle.
The EFQM Excellence Model provides a framework for organizations to assess their performance and drive continuous improvement. It includes 9 criteria across enablers and results. The 5 enabler criteria cover leadership, strategy, people, partnerships/resources, and processes/services. The 4 results criteria cover customer, people, social, and business outcomes. Organizations can use the RADAR logic to structure self-assessment of their approaches and achievement of results. The model takes a holistic view to help organizations meet stakeholder expectations and achieve sustainable excellence.
EFQM European Foundation Of Quality Management - Radar ModelShashank Varun
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: Determine the Results it is aiming to achieve as part of its strategy.
El documento describe la Fundación Europea para la Gestión de la Calidad (EFQM), una organización sin fines de lucro que promueve la excelencia en la gestión de las organizaciones. La EFQM desarrolló un modelo de excelencia que se utiliza para la autoevaluación y mejora continua. El modelo evalúa nueve criterios agrupados en agentes facilitadores y resultados. La EFQM otorga anualmente el Premio Europeo a la Calidad a las organizaciones que demuestran excelencia.
The document introduces the EFQM Excellence Model, which provides guidance for organizations to achieve sustainable excellence. It is comprised of fundamental concepts of excellence, the EFQM excellence model framework, and RADAR logic. The framework contains 9 criteria including leadership, strategy, people, partnerships/resources, processes/products/services, customer results, people results, society results, and key results. It is a non-prescriptive model that can help organizations understand the relationships between what they do and the results they achieve to plan strategic improvements.
The document summarizes key changes made to the EFQM Excellence Model in 2010. Some criteria titles were changed for clarity. The fundamental concepts were fully integrated into the criteria parts. Examples were mapped from concepts to criteria to show how they are linked. The results section was refined, with key results now the focus. RADAR scoring was adjusted to place more emphasis on relevance, integrity, sustainability, and innovation. The weightings of criteria were also balanced.
El documento describe el Modelo EFQM de Excelencia, desarrollado por la Fundación Europea para la Gestión de Calidad (EFQM) para ayudar a las organizaciones a alcanzar la excelencia. El modelo se basa en las mejores prácticas de miles de organizaciones europeas y permite a las organizaciones evaluar su progreso hacia la excelencia en comparación con otros.
Après une première version publiée en juillet 2016 sous orme de diaporama, voici une seconde version actualisée, présentée sous forme d'infographies.
Première étude globale sur l’état de la qualité en France par
rapport à ses voisins européens. Mené à la manière d’un audit de performance au sein d’une entreprise, le Tableau de Bord Qualité France s’appuie sur une série d’indicateurs pour établir le diagnostic performance de «l’Organisation France» et nous dire si la France est une organisation performante. Place au verdict...
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...dsnow9802
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
El documento presenta el Modelo EFQM de Excelencia, desarrollado por la Fundación Europea para la Gestión de Calidad. El modelo no es prescriptivo y está formado por nueve criterios agrupados en facilitadores y resultados, que permiten evaluar a las organizaciones. El modelo busca la mejora continua mediante la autoevaluación y comparación con otras organizaciones.
Understand EFQM Model only in 5 slides, can be used as very useful tool for assessing organizations, presentation for Model linkages & overview of the Model.
https://ae.linkedin.com/in/samuelbeshay
L'impact du TQM sur le CRM dans les entreprises hôtelières au MarocWassim Tikla
La satisfaction du client a toujours été la préoccupation essentielle de l'entreprise. Ainsi, pour pouvoir le fidéliser efficacement, l'application des concepts du management de la qualité totale sur le management de la relation client s'avère être la solution la plus rentable, puisqu'elle optimise au mieux la qualité du service tout en garantissant un niveau de satisfaction supérieur aux attentes de la clientèle.
The EFQM Excellence Model provides a framework for organizations to assess their performance and drive continuous improvement. It includes 9 criteria across enablers and results. The 5 enabler criteria cover leadership, strategy, people, partnerships/resources, and processes/services. The 4 results criteria cover customer, people, social, and business outcomes. Organizations can use the RADAR logic to structure self-assessment of their approaches and achievement of results. The model takes a holistic view to help organizations meet stakeholder expectations and achieve sustainable excellence.
EFQM European Foundation Of Quality Management - Radar ModelShashank Varun
The RADAR logic is a dynamic assessment framework and powerful management tool that provides a structured approach to questioning the performance of an organisation. At the highest level, RADAR logic states that an organisation needs to: Determine the Results it is aiming to achieve as part of its strategy.
El documento describe la Fundación Europea para la Gestión de la Calidad (EFQM), una organización sin fines de lucro que promueve la excelencia en la gestión de las organizaciones. La EFQM desarrolló un modelo de excelencia que se utiliza para la autoevaluación y mejora continua. El modelo evalúa nueve criterios agrupados en agentes facilitadores y resultados. La EFQM otorga anualmente el Premio Europeo a la Calidad a las organizaciones que demuestran excelencia.
The document introduces the EFQM Excellence Model, which provides guidance for organizations to achieve sustainable excellence. It is comprised of fundamental concepts of excellence, the EFQM excellence model framework, and RADAR logic. The framework contains 9 criteria including leadership, strategy, people, partnerships/resources, processes/products/services, customer results, people results, society results, and key results. It is a non-prescriptive model that can help organizations understand the relationships between what they do and the results they achieve to plan strategic improvements.
The document summarizes key changes made to the EFQM Excellence Model in 2010. Some criteria titles were changed for clarity. The fundamental concepts were fully integrated into the criteria parts. Examples were mapped from concepts to criteria to show how they are linked. The results section was refined, with key results now the focus. RADAR scoring was adjusted to place more emphasis on relevance, integrity, sustainability, and innovation. The weightings of criteria were also balanced.
El documento describe el Modelo EFQM de Excelencia, desarrollado por la Fundación Europea para la Gestión de Calidad (EFQM) para ayudar a las organizaciones a alcanzar la excelencia. El modelo se basa en las mejores prácticas de miles de organizaciones europeas y permite a las organizaciones evaluar su progreso hacia la excelencia en comparación con otros.
Après une première version publiée en juillet 2016 sous orme de diaporama, voici une seconde version actualisée, présentée sous forme d'infographies.
Première étude globale sur l’état de la qualité en France par
rapport à ses voisins européens. Mené à la manière d’un audit de performance au sein d’une entreprise, le Tableau de Bord Qualité France s’appuie sur une série d’indicateurs pour établir le diagnostic performance de «l’Organisation France» et nous dire si la France est une organisation performante. Place au verdict...
Org Design is a core skill to be mastered by management for any successful org change.
Org Topologies™ in its essence is a two-dimensional space with 16 distinctive boxes - atomic organizational archetypes. That space helps you to plot your current operating model by positioning individuals, departments, and teams on the map. This will give a profound understanding of the performance of your value-creating organizational ecosystem.
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...dsnow9802
Colby Hobson stands out as a dynamic leader in the residential construction industry. With a solid reputation built on his exceptional communication and presentation skills, Colby has proven himself to be an excellent team player, fostering a collaborative and efficient work environment.
Integrity in leadership builds trust by ensuring consistency between words an...Ram V Chary
Integrity in leadership builds trust by ensuring consistency between words and actions, making leaders reliable and credible. It also ensures ethical decision-making, which fosters a positive organizational culture and promotes long-term success. #RamVChary
12 steps to transform your organization into the agile org you deservePierre E. NEIS
During an organizational transformation, the shift is from the previous state to an improved one. In the realm of agility, I emphasize the significance of identifying polarities. This approach helps establish a clear understanding of your objectives. I have outlined 12 incremental actions to delineate your organizational strategy.
A presentation on mastering key management concepts across projects, products, programs, and portfolios. Whether you're an aspiring manager or looking to enhance your skills, this session will provide you with the knowledge and tools to succeed in various management roles. Learn about the distinct lifecycles, methodologies, and essential skillsets needed to thrive in today's dynamic business environment.
Originally presented at XP2024 Bolzano
While agile has entered the post-mainstream age, possibly losing its mojo along the way, the rise of remote working is dealing a more severe blow than its industrialization.
In this talk we'll have a look to the cumulative effect of the constraints of a remote working environment and of the common countermeasures.
Employment PracticesRegulation and Multinational CorporationsRoopaTemkar
Employment PracticesRegulation and Multinational Corporations
Strategic decision making within MNCs constrained or determined by the implementation of laws and codes of practice and by pressure from political actors. Managers in MNCs have to make choices that are shaped by gvmt. intervention and the local economy.
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
Sethurathnam Ravi: A Legacy in Finance and LeadershipAnjana Josie
Sethurathnam Ravi, also known as S Ravi, is a distinguished Chartered Accountant and former Chairman of the Bombay Stock Exchange (BSE). As the Founder and Managing Partner of Ravi Rajan & Co. LLP, he has made significant contributions to the fields of finance, banking, and corporate governance. His extensive career includes directorships in over 45 major organizations, including LIC, BHEL, and ONGC. With a passion for financial consulting and social issues, S Ravi continues to influence the industry and inspire future leaders.