This document contains notes and slides from a presentation by Ken Chad on innovation and efficiency in libraries. Some key points discussed include:
- The need for libraries to focus on sustaining innovations that improve services for current users and disruptive innovations that appeal to new users.
- Examples of new discovery services and initiatives like open data and shared cataloging systems that can reduce costs through collaboration.
- The importance of developing a clear strategy with objectives, scope, and advantages to guide investment and change.
Are you a visionary ‘early adopter’ or a laggard in terms of ‘next generation’ Library Services Platforms? Ken is presenting at the 2014 UKSG conference on 14th and 15th April. There has been much interest and some hype about a new generation of ‘Library Services Platforms’ that are replacing library management systems (LMS) (or, in US parlance, ILS). Ken looks at library systems in terms of the technology adoption life cycle described and analysed by Geoffrey Moore in his book ‘Crossing the chasm’.
This package contains information about partners, sessions and presenters for the open education gathering on Samson Cree Nation, part of Treaty 6 territory.
University of Cape Town OpenContent - Open Educational Resources Directory La...Michael Paskevicius
We had this presentation going in the background at the launch party for the open educational resources directory launch.
The ppt file contains animations and auto advances and is designed to run automatically.
Prepared by Cheryl Hodgkinson-Williams, Associate Professor
Open access: What's in there for me? And some ideas for advocacy programmesIryna Kuchma
Presentation at the Member Representatives’ Meeting of the European Federation of Psychology Students’ Associations (EFPSA), October 28, 2014,Dobra Voda, Serbia
Library Process Redesign: Renewing Services, Changing Workflows Karen S Calhoun
Invited presentation for Cambridge University Library, 10 February 2011. Reviews trends in research library collections including e-resources and special collections; discusses principles and practice of library process redesign to free up time for new initiatives.
Are you a visionary ‘early adopter’ or a laggard in terms of ‘next generation’ Library Services Platforms? Ken is presenting at the 2014 UKSG conference on 14th and 15th April. There has been much interest and some hype about a new generation of ‘Library Services Platforms’ that are replacing library management systems (LMS) (or, in US parlance, ILS). Ken looks at library systems in terms of the technology adoption life cycle described and analysed by Geoffrey Moore in his book ‘Crossing the chasm’.
This package contains information about partners, sessions and presenters for the open education gathering on Samson Cree Nation, part of Treaty 6 territory.
University of Cape Town OpenContent - Open Educational Resources Directory La...Michael Paskevicius
We had this presentation going in the background at the launch party for the open educational resources directory launch.
The ppt file contains animations and auto advances and is designed to run automatically.
Prepared by Cheryl Hodgkinson-Williams, Associate Professor
Open access: What's in there for me? And some ideas for advocacy programmesIryna Kuchma
Presentation at the Member Representatives’ Meeting of the European Federation of Psychology Students’ Associations (EFPSA), October 28, 2014,Dobra Voda, Serbia
Library Process Redesign: Renewing Services, Changing Workflows Karen S Calhoun
Invited presentation for Cambridge University Library, 10 February 2011. Reviews trends in research library collections including e-resources and special collections; discusses principles and practice of library process redesign to free up time for new initiatives.
This presentation describes the Networked Information Economy background to Open Source before looking at the UK Higher Education market for library Management Systems and how Open source is affecting that market
Emerging technologies and the future of libraries (and library systems). Keyn...Ken Chad Consulting Ltd
Global technology trends and new directions in Higher Education will clearly affect the future of academic libraries and the nature of library technology. A common thread is the increasing focus on the user/consumer in an increasingly digital economy. For example a leading information technology research and advisory company, Gartner states ('Top 10 strategic predictions for 2015') that: "Renovating the customer experience is a digital priority." What should libraries and library tech companies do? Ken argues that the first step is looking again at user needs and suggests an innovative and practical methodology to help
Opening Keynote: From where we are to where we want to be: The future of resource discovery from a UK perspective
Neil Grindley, Head of Resource Discovery, Jisc
The application of strategy methodologies to libraries. What is strategy? It's not Mission or vision. The key elements. Also a brief discussion of business models
Challenges and opportunities for academic librarieslisld
Research and learning behaviors are changing in a network environment. What challenges do Academic libraries face? What opportunities do they have? A presentation given at a symposium on the future of academic libraries at the Open University.
Library infrastructure: value for money? Ken gave a short presentation at the Jisc Library System Programme Workshop on 15th July 2013. It looked at the value and business case for making changes to library technology infrastructure. The workshop was a chance for the projects that made up the programme to talk about the work they had done and the tools and resources they have created, and a chance for the community to discuss some of the issues and challenges that the sector currently faces. The workshop had three main strands that explored:
Collaborative Systems and Services;
Transforming workflows and practices
Tools and Techniques for Systems Change
Ken spoke at the University College London (UCL) and Ciber research event ‘Digital textbooks: where are we?’ in May 2018. He outlined some of the drivers and themes that are influencing the future of e-textbooks and digital learning resources. He focused on the student as consumer, the user experience, digital platforms and the importance of data and analytics.
The library & teaching & learning: reading list systems. Reading lists appear to be the new 'must have' for UK academic libraries and a raft of new systems has entered the market. Ken's presentation at a seminar at the University of Staffordshire in December 2012 looked at some of the underlying trends in Higher Education and the current reading list offerings
Watch out, it's behind you: publishers' tactics and the challenge they pose f...Danny Kingsley
This presentation to the libraries@cambridge conference held on the 7th January 2016 describes some of the more surprising activities academic publishers are engaged in and discusses the opportunities and threats these pose for the library community. Prepared and presented by Sally Rumsey Head of Scholarly Communications & RDM, Bodleian Libraries, Oxford University and Dr Danny Kingsley Head of Scholarly Communication, Cambridge University Libraries.
We used to think of the user in the life of the library. Now we think of the library in the life of the user. As behaviors change in a network environment, we have seen growing interest in ethnographic and user-centered design approaches. This presentation introduces this topic. It also explores changes in how we manage collections as an illustration of this shift towards thinking of the library in the life of the user.
This is not my work. It is by David W. Lewis from the Annual RLG Partnership Meeting in Chicago, IL, on June 10, 2010. With his permission, I am synchronizing the audio provided by OCLC with the slides. (Note: the source audio was distorted.)
This workshop focuses on the key decisions involved when contemplating library- or university-based open access publishig against the backdrop of a vibrant, coplex and fast-moving UK and global scene. It touches upon issues of structure, accountability, expectations and also format and genre- e.g. books vs journals or textbooks - and problems connected to the diverse levels of awareness that exist about publishing and open access within academic communities. Andrew Lockett, University of Westminster Press
A focus on the themes especially relevant to libraries - Data; Curation, Ethics.Collections, Research Teaching and Learning/ Student Success & Student Wellbeing
Presented at Internet Librarian International on 15th October 2019
In 2017 the Economist magazine, in a much quoted article said, ‘the world’s most valuable resource is no longer oil, but data. Smartphones and the internet have made data abundant, ubiquitous and far more valuable”. While data may be abundant, in the world of libraries, publishers and intermediaries it is typically siloed and the value and potential to improve services has barely begun to be realised. On their own, data from libraries, publishers or conventional intermediaries will not be enough to deliver the kinds of predictive analytics and Artificial Intelligence (AI) solutions that emerging. Commercial companies and sector bodies like Jisc have begun to develop platforms that make use of data from a variety of sources. This will be an intensely competitive environment and it is not yet clear who the winners will be for, as Indian Prime Minister Narendra Modi said at the world economic
This presentation describes the Networked Information Economy background to Open Source before looking at the UK Higher Education market for library Management Systems and how Open source is affecting that market
Emerging technologies and the future of libraries (and library systems). Keyn...Ken Chad Consulting Ltd
Global technology trends and new directions in Higher Education will clearly affect the future of academic libraries and the nature of library technology. A common thread is the increasing focus on the user/consumer in an increasingly digital economy. For example a leading information technology research and advisory company, Gartner states ('Top 10 strategic predictions for 2015') that: "Renovating the customer experience is a digital priority." What should libraries and library tech companies do? Ken argues that the first step is looking again at user needs and suggests an innovative and practical methodology to help
Opening Keynote: From where we are to where we want to be: The future of resource discovery from a UK perspective
Neil Grindley, Head of Resource Discovery, Jisc
The application of strategy methodologies to libraries. What is strategy? It's not Mission or vision. The key elements. Also a brief discussion of business models
Challenges and opportunities for academic librarieslisld
Research and learning behaviors are changing in a network environment. What challenges do Academic libraries face? What opportunities do they have? A presentation given at a symposium on the future of academic libraries at the Open University.
Library infrastructure: value for money? Ken gave a short presentation at the Jisc Library System Programme Workshop on 15th July 2013. It looked at the value and business case for making changes to library technology infrastructure. The workshop was a chance for the projects that made up the programme to talk about the work they had done and the tools and resources they have created, and a chance for the community to discuss some of the issues and challenges that the sector currently faces. The workshop had three main strands that explored:
Collaborative Systems and Services;
Transforming workflows and practices
Tools and Techniques for Systems Change
Ken spoke at the University College London (UCL) and Ciber research event ‘Digital textbooks: where are we?’ in May 2018. He outlined some of the drivers and themes that are influencing the future of e-textbooks and digital learning resources. He focused on the student as consumer, the user experience, digital platforms and the importance of data and analytics.
The library & teaching & learning: reading list systems. Reading lists appear to be the new 'must have' for UK academic libraries and a raft of new systems has entered the market. Ken's presentation at a seminar at the University of Staffordshire in December 2012 looked at some of the underlying trends in Higher Education and the current reading list offerings
Watch out, it's behind you: publishers' tactics and the challenge they pose f...Danny Kingsley
This presentation to the libraries@cambridge conference held on the 7th January 2016 describes some of the more surprising activities academic publishers are engaged in and discusses the opportunities and threats these pose for the library community. Prepared and presented by Sally Rumsey Head of Scholarly Communications & RDM, Bodleian Libraries, Oxford University and Dr Danny Kingsley Head of Scholarly Communication, Cambridge University Libraries.
We used to think of the user in the life of the library. Now we think of the library in the life of the user. As behaviors change in a network environment, we have seen growing interest in ethnographic and user-centered design approaches. This presentation introduces this topic. It also explores changes in how we manage collections as an illustration of this shift towards thinking of the library in the life of the user.
This is not my work. It is by David W. Lewis from the Annual RLG Partnership Meeting in Chicago, IL, on June 10, 2010. With his permission, I am synchronizing the audio provided by OCLC with the slides. (Note: the source audio was distorted.)
This workshop focuses on the key decisions involved when contemplating library- or university-based open access publishig against the backdrop of a vibrant, coplex and fast-moving UK and global scene. It touches upon issues of structure, accountability, expectations and also format and genre- e.g. books vs journals or textbooks - and problems connected to the diverse levels of awareness that exist about publishing and open access within academic communities. Andrew Lockett, University of Westminster Press
A focus on the themes especially relevant to libraries - Data; Curation, Ethics.Collections, Research Teaching and Learning/ Student Success & Student Wellbeing
Presented at Internet Librarian International on 15th October 2019
In 2017 the Economist magazine, in a much quoted article said, ‘the world’s most valuable resource is no longer oil, but data. Smartphones and the internet have made data abundant, ubiquitous and far more valuable”. While data may be abundant, in the world of libraries, publishers and intermediaries it is typically siloed and the value and potential to improve services has barely begun to be realised. On their own, data from libraries, publishers or conventional intermediaries will not be enough to deliver the kinds of predictive analytics and Artificial Intelligence (AI) solutions that emerging. Commercial companies and sector bodies like Jisc have begun to develop platforms that make use of data from a variety of sources. This will be an intensely competitive environment and it is not yet clear who the winners will be for, as Indian Prime Minister Narendra Modi said at the world economic
Ken Chad presented the keynote at the EDS (Ebsco Discovery Services) conference at Regents University, London in July 2016. He reviewed future trends for Google and enterprise search including factors such as voice (‘conversational’) search, the ‘ultimate assistant’, entities (‘things not strings’), visual search and the role of big data, context and intention. He then looked and some trends in library discovery services. There will continue to be a multiplicity of approaches open to users and Ken recommended that libraries do more to focus on the needs of users– the ‘jobs’ they were trying to do– in order to acquire and/or innovate new approaches to library discovery services.
Entrepreneurial library article_emerging_trends_conference_ken_chad_december2014Ken Chad Consulting Ltd
Writing in Library Journal in August 2010, Eric Hellman noted: “Libraries are so valuable that they attract voracious new competition with every technological advance.” The failure of libraries and library vendors to successfully create systems that meet the full range of legitimate user needs is a major concern. Ken Chad reviews the competitive and strategic imperatives that should lead libraries to a more user focussed approach. Fortunately there are some pragmatic and useful tools that libraries, working with vendors and/or developers, can use to help them develop or acquire better products services. Ken Chad briefly outlines the 'Jobs-To-Be-Done' (JTBD) method which is widely used in business and he has adapted for use in libraries
Re-awakening the 'Peoples University' - the learning agenda opportunity to reinvigorate public libraries. Community, informal (outside formal academic institutions) and online learning is a growing, disruptive opportunity. Learning happens best where there is a ‘community’ of support and good learning spaces. Public libraries have an opportunity to thrive if they develop the right capabilities to deliver a compelling learning offer. Presented at the CILIP "Re-imaging Learning" Executive Briefing on 13th November 2014
The public library and the 21st century ‘People’s University’
Back in 1938 Alvin Johnson argued that we should: “develop the public library into a permanent centre of adult education, informally a people's university” . In the 21st century new winds of change are blowing through learning. Social economic and technology factors combine to create new challenges and opportunities. Public libraries have a huge opportunity to revitalise their long standing commitment to learning and reinvigorate themselves at the heart of the process. Access to Research, CORE and others initiatives now provide public libraries with free access to millions of journal articles. The question is how, in the 21st century, public libraries will galvanise these resources and develop communities of learners.
Research process and research data management. Many universities are looking at how they can better serve the needs of researchers. Ken Chad Consulting worked with the University of Westminster to look the needs and attitudes of researchers and admin staff in terms of research data management (RDM). The result led the University to look first at the whole lifecycle and workflows of research administration. This in turn led to the innovative, rapid development of a system to support researchers and admin staff. Presented by Suzanne Enright (University of Westminster) and Ken Chad at the annual UKSG conference in April 2014
What are ebooks for? As libraries struggle with issues around ebook platforms, digital rights management (DRM), business models, and ebook formats it is worth stepping back and revisiting the fundamental issue of what ebooks are for. Keynote Presentation at the “Ebooks 2014: Are we nearly there yet?” Conference. University of the West of England 7 April 2014 #ebooksuwe2014
In increasingly complex information landscapes, is it time to stop thinking in terms of the library management system (LMS) or integrated library system (ILS), or even a ‘library services platform’ – and instead start talking about an ‘ecosystem’.
Library systems are no longer ‘stand alone’. Global technology influences are driving the market more than ever. There is a risk that the solutions libraries provide remain detached from truly meeting the real needs of many users - staff , academics, researchers and students.
Instead of library systems.or even 'next generation' library services platforms we need to think in terms of the wider library technology ‘ecosystem’. That changes how make our decisions about the products we buy and the services libraries deliver
‘Trends in, and reflections on, library discovery services’. Ken was the keynote speaker at the JIBS event: ‘New dawn: the changing resource discovery landscape’ in February 2013.
This presentation is based on work I have been doing with libraries and some businesses in the library & information sector.I look at framework to explore business models that I believe is helpful for all kinds of organizations and businesses
Time for strategy: Ken was the keynote speaker at the 2011 National Acquisitions Group (NAG) conference in Manchester on 7th September. Libraries in all sectors face the challenge of relentless, disruptive, technology-driven change and tough economic times. Libraries are under pressure and there is a risk that decisions are made without an appreciation of their strategic importance. This is a good time then to look at some approaches to strategy, differentiating it from ‘mission’ and looking at business models.
Perspective on resource list/reading list managemnt_cilip_update_june2010Ken Chad Consulting Ltd
How has the management of academic resource lists changed, what are library management systems vendors offering and how are resource lists being handled in a social media environment?
Published in Library & Information Update (p.39-41). CILIP June 2010
Libraries anxious to improve their relevance to students have been busy, over the last couple of years, purchasing vertical search/discovery service solutions. In ‘the rise of platforms could see off the web‘ Ken Chad analyses this in the wider context of the the rise of global platforms and ‘apps’.
Open source software landscape in libraries, motivation, benefits and products. Presented at the SCONUL/JISC 'Open Edge' conference in Edinburgh in January 2011
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Goodbye Windows 11: Make Way for Nitrux Linux 3.5.0!SOFTTECHHUB
As the digital landscape continually evolves, operating systems play a critical role in shaping user experiences and productivity. The launch of Nitrux Linux 3.5.0 marks a significant milestone, offering a robust alternative to traditional systems such as Windows 11. This article delves into the essence of Nitrux Linux 3.5.0, exploring its unique features, advantages, and how it stands as a compelling choice for both casual users and tech enthusiasts.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
1. kenchadconsulting
Ken Chad
Ken Chad Consulting Ltd
ken@kenchadconsulting.com
Te: +44 (0)7788 727 845
www.kenchadconsulting.com
innovation and efficiency
Dawson day
2. my perspective: technology
driven change, library systems
in their broadest sense,
helping libraries to be more
effective.
today I will put a stronger focus on academic
libraries
kenchadconsulting
3. in a period of disruptive
change where should we
focus our investment?
kenchadconsulting
4. A response to ‘Empower, Inform, Enrich. The
Modernisation Review of Public Libraries. A
consultation document.’ DCMS. December 2009
kenchadconsulting
5. where should we focus to get the best return?
Strategic sweet spot
Adapted from: 'Can you say what your strategy is'. By David J Collis and Michael G Rukstad. Harvard Business Review. April 2008
kenchadconsulting
8. sustaining innovation
• targets demanding high-end customers (that’s you!)
• better performance
• incremental— year-on-year
• some innovations are breakthrough-- leapfrog-
beyond-the-competition (open source LMS,
hosted/cloud systems?)
• established companies/organisations/institutions
almost always ‘win’
kenchadconsulting
9. Established organizations are generally good at change that
involves sustaining technologies. They know the needs of
their customers and how to work with and listen to them.
Service models are effective because they have been
refined over long periods.
'The Innovator's Dilemma: Disruptive Change and Academic Libraries.' By David W. Lewis. Library
Administration & Management 18(2):68-74 Spring 2004.
sustaining technologies
kenchadconsulting
10. examples of improvements and
efficiencies based on ‘sustaining’
innovation
(from today’s earlier presentations)
• shelf ready books
• new discovery services
kenchadconsulting
11. disruptive innovation
• not about better products to established customers
• not as good as current products
• ..but simpler, more convenient, less expensive, to less
demanding customers
• entrant companies organisations/institutions
can „win‟
kenchadconsulting
12. is ‘good enough’ for low-end consumers. They
don't need a ‘fully featured’ product
has a significant cost advantage
is simpler and more convenient to use than
'mainstream' products
a disruptive product or service typically….
kenchadconsulting
13. Established organizations generally fail when
change involves disruptive technologies, and
organizations at the periphery or from different sectors
most often succeed.
'The Innovator's Dilemma: Disruptive Change and Academic Libraries.' By David W. Lewis. Library
Administration & Management 18(2):68-74 Spring 2004.
disruptive technologies
kenchadconsulting
14. kenchadconsulting
‘Universities are now just one source among many for
ideas, knowledge and innovation. That seems to
threaten their core position and role...‟
disrupting universities?
15. kenchadconsulting
no entrance requirements
no fees
everyone can take a course
everyone can create and revise teaching materials
anyone can participate in the learning activities
everyone can teach a course
17. kenchadconsulting
‘Google opens up vast resources to many more people, but at
the same time it undermines the role of universities as
stores of knowledge.‟
18. 'In the end, libraries may be serving only a small number of
…customers without any significant decline in the cost of
services. This is not a sustainable position, and when
this happens, library services will either collapse or
need to be radically restructured‟.
'The Innovator's Dilemma: Disruptive Change and Academic Libraries.' By David W. Lewis. Library
Administration & Management 18(2):68-74 Spring 2004.
results of disruption…..
kenchadconsulting
19. ‘Change will not be instantaneous, but it will be
relentless‟.
‘The structures and practices of libraries will no more
withstand the technological changes we are facing than the
scribal culture withstood the changes brought on by the
printing press’
A Model for Academic Libraries 2005 to 2025. By David W. Lewis. Paper to be presented at ”Visions of Change,”
California State University at Sacramento, January 26, 2007
disruption…when will it happen?
kenchadconsulting
21. kenchadconsulting
The noise of information and knowledge needs
filtering; students need guidance and expertise. They
also need the ‘brand value’ of institutions and the
validation they provide. Universities have to capitalise on
the connections and relationships made possible by the
new information technologies.
is there any hope?
22. 'A casual Google search may well be good enough for a
daily task. But if you are a college student conducting his
or her first search for peer-reviewed content, or an
established scholar taking up a new line of inquiry, then
the stakes are a lot higher. The challenge for academic
libraries, caught in the seismic shift from print to
electronic resources, is to offer an experience that
has the simplicity of Google—which users expect—
while searching the library’s rich digital and print
collections—which users need. Increasingly, they are
turning to a new generation of search tools, called
discovery, for help’
'The Next Generation of Discovery The stage is set for a simpler search for users, but choosing a product is much
more complex.' By Judy Luther & Maureen C. Kelly Library Journal. 15th March 2011
http://www.libraryjournal.com/lj/ljinprintcurrentissue/889250-403/the_next_generation_of_discovery.html.csp
kenchadconsulting
23. or to put it another way........
“Why is Google so easy and the library so
hard?”
Visualize the Perfect Search.' By Carol Tenopir. Library Journal. 1 March 2009.
http://www.libraryjournal.com/article/CA6639354.html?industryid=47130
kenchadconsulting
24. discovery service procurements
last two years
From the SCONUL Higher Education Library Technology website
http://helibtech.com/Procurements
Keele University - Summon 2011
Middlesex University - Summon 2010
Northumbria University Summon 2010
Royal Holloway - Summon 2010
Sheffield Hallam - Summon 2010
University of Huddersfield- Summon 2009
University of Leicester - Summon 2010
University of London Research Library
Services - Summon 2009
University of Surrey - Summon 2010
University of Wolverhampton - Summon 2010
Abertay Dundee - Summon 2010
Glasgow Caledonian- Summon 2010
National Library of Scotland - Summon 2010
University of Dundee- Summon 2009
University of Edinburgh- Summon 2010
National library of Wales- Summon 2010
Imperial College London -Primo—Nov 2010
University of Nottingham - Primo—Nov 2010
Loughborough University - Primo—Nov 2010
University of Manchester - Primo—Nov 2010
The University of Sheffield -Primo—Nov 2010
Queens University -Encore March 2011)
University of Kingston Primo April 2011
UCL Primo April 2011
University of Salford Primo April 2011
kenchadconsulting
25. if we’ve invested to make
resource discovery more
effective can we made resource
management more efficient?
kenchadconsulting
26. how can we reduce resource
management costs?
kenchadconsulting
27. Costs (large UK research library) Hardware Software Staff
Total annual cost for
each 'system'
Print management (LMS) £8,500 £158,000 £141,500 £300,000
E-resources management £22,00 £70,500 £92,500
Institutional Repository £22,500 £56,000 £202,500 £281,000
do you know how much it costs
to manage your resources?
kenchadconsulting
29. ‘There are clear savings as fewer paper items are processed
... But I suspect that few libraries have clear strategies
as to how to manage this migration and how and when
they will reclaim resources. Nor do many libraries seem to
be in a hurry to do so’.
A Model for Academic Libraries 2005 to 2025. By David W. Lewis. Paper to be presented at ”Visions of Change,”
California State University at Sacramento, January 26, 2007
resource management efficiencies -
- move to ‘e’
kenchadconsulting
31. kenchadconsulting
'Open data provides a platform on
which innovation and value generation
can flourish. If governments publish their
data and get out of the way, the applications
that people want will emerge'
'Open for Business' By Nigel Shadboldt. Open Knowledge Foundation Blog. 3rd
April 2011 http://blog.okfn.org/2011/04/03/open-for-business/
open data
32. kenchadconsulting
'Open data can reduce integration costs,
improve transparency and harness the
innovation of others.
If you release your data then others will develop
applications that make best use of it – providing
new services that benefit you directly, like all of
those free travel apps that the travel companies
didn’t have to write, but which nevertheless drive
people onto the transportation network'.
'Open for Business' By Nigel Shadboldt. Open Knowledge Foundation Blog. 3rd April 2011
http://blog.okfn.org/2011/04/03/open-for-business/
34. kenchadconsulting
'letting the data go enables value to
be built at scale'
'Open for Business' By Nigel Shadboldt. Open Knowledge Foundation Blog. 3rd
April 2011 http://blog.okfn.org/2011/04/03/open-for-business/
35. Web-Scale
The Web is all about scale, finding ways
to attract the most users for centralized
resources, spreading those costs over
larger and larger audiences as the
technology gets more and more
capable.
Chris Anderson
kenchadconsulting
36. .. The Ohio Library and Information Network, OhioLINK, is a consortium
of 88 Ohio college and university libraries, and the State Library
of Ohio, that work together to provide Ohio students, faculty and
researchers with the information they need for teaching and research.
Serving more than 600,000 students, faculty, and staff at 89 institutions,
OhioLINK’s membership includes 16 public/research universities, 23
community/technical colleges, 49 private colleges and the State Library of
Ohio.
kenchadconsulting
scaling-up
37. ‘A blueprint for sharing services: Civica SELMS consortium reshapes library
services for five million people in SE England
Civica is helping to transform library services as well as creating a template for
sharing of other departmental services through the South East Library
Management (SELMS) consortium which has now expanded to eleven
member authorities providing services to over five million people.‟
http://www.civicaplc.com/UK/News/Press/SELMS+Civica+press+release.htm
kenchadconsulting
scaling-up
38. Moving appropriate data to a network level data ....is a
first step in re-engineering library systems [which] have
created silos of data, often locked inside proprietary systems
and databases.
It is important for libraries to own and control their data
resources; to be free to share them, provide access to them
and to expose the data. It is less important that the libraries
own or run the software that manipulates and manages the
data.
'The Networked Library Service Layer: Sharing Data for More Effective Management and Co-operation'. By
Janifer Gatenby. 30-July-2008 Publication: Ariadne Issue 56
http://www.ariadne.ac.uk/issue56/gatenby/
kenchadconsulting
scaling-up: data
39. Collection Acquisition and Management at the Network Level
As library collections are increasingly shared, there may be
significant advantages (in terms of both cost and efficiency) in
moving more acquisitions and licensing data and
processes to the network level where they can be
shared among the ILS, ERM and repositories and with other
libraries. Moreover, libraries are finding their ILS acquisitions
modules inadequate for managing the acquisition of the newer
parts of whole collections. There is already a clear need for the
acquisitions of the three parts of the collection to be managed
as a whole; moving data to the network, thereby enabling
shared network services, is one solution.
'The Networked Library Service Layer: Sharing Data for More Effective Management and Co-operation'. By
Janifer Gatenby. 30-July-2008 Publication: Ariadne Issue 56
http://www.ariadne.ac.uk/issue56/gatenby/
kenchadconsulting
scaling-up
40. Shared Service(s) for Electronic Resources Management
(ERM)
„This project is helping to understand how ‘above
campus’ (consortium or national) electronic resource
management might benefit university libraries and
what functions such a shared service might
encompass. ’
http://helibtech.com/SCONUL_Shared_Services
kenchadconsulting
scaling-up
41. Sheffield University
‘The University Library is seeking to procure a unified library management
system ‘
‘work in concert with a vendor and other interested research library
stakeholders to contribute towards the design, development and delivery of a
next generation library system which will produce a unified resource
management approach to the full spectrum of library collections.‟
And
‘The University Library has a strategic preference and a clear business
requirement for a born cloud based system. The library places the
utmost importance on the architecture for any new system being modern, fit
for purpose & designed specifically to operate within a cloud environment’.
http://www.publictenders.net/tender/103132
kenchadconsulting
sharing & scaling-up
43. making savings?
‘If it eventually delivers what it promises, full
implementation of Alma should deliver
staggering cost savings; “50 per cent of
the total cost of ownership” according to Jo
Rademakers of the Catholic University of
Leuven’
‘Streamlining workflow—cutting costs’ By Elspeth Hyams CILIP Update May 2010
kenchadconsulting
44. where should we focus to get the best return?
Strategic sweet spot
Adapted from: 'Can you say what your strategy is'. By David J Collis and Michael G Rukstad. Harvard Business Review. April 2008
kenchadconsulting
45. Strategy is related to the mission but, whilst a mission statement might
be shared amongst several or even many institutions, the strategy will
be particular to the organisation. This means finding three core
elements:-
Objective
the single precise objective that will drive the organisation over the next
5 years or so.
Scope
Who are your customers? What is outside your scope?—what won’t you
do?
Advantage
Understand the value that the organisation brings to the customer. This
is the most critical aspect in developing an effective strategy statement.
what’s your strategy?
Adapted from: 'Can you say what your strategy is'. By David J Collis and Michael G Rukstad. Harvard Business Review. April 2008
kenchadconsulting
46. 1. Complete the migration from print to electronic collections and
capture the efficiencies made possible by this change.
2. Retire legacy print collections in a way that efficiently provides for
its long term preservation and makes access to this material available
when required. This will free space that can be repurposed.
3. Redevelop the library as the primary informal learning space
on the campus. In the process partnerships with other campus units
that support research, teaching, and learning should be developed.
4. Reposition library and information tools, resources, and
expertise so it is embedded into the teaching, learning, and research
enterprises. .....Emphasis should be placed on external, not library-
centered, structures and systems.
5. Migrate the focus of collections from purchasing materials to
curating content.
elements of a strategy?
A Model for Academic Libraries 2005 to 2025. By David W. Lewis. Paper to be presented at ”Visions of
Change,” California State University at Sacramento, January 26, 2007
kenchadconsulting
47. kenchadconsulting
Ken Chad
Ken Chad Consulting Ltd
ken@kenchadconsulting.com
Te: +44 (0)7788 727 845
www.kenchadconsulting.com
innovation and efficiency
Dawson day