This presentation by Ramsis Croes and Misja Mikkers was made at the workshop on Competition in Publicly Funded Markets (28 February 2019). Find out more at http://www.oecd.org/daf/competition/workshop-on-competition-in-publicly-funded-markets.htm

1. Discussion
effective user
choice in public
markets
Ramsis Croes and
Misja Mikkers
Discussion effective user choice in
public markets
Ramsis Croes and Misja Mikkers
Nederlandse Zorgautoriteit (NZa) & Tilburg University
February 28, 2019

2. Discussion
effective user
choice in public
markets
Ramsis Croes and
Misja Mikkers
Summary
CMA focusses on promoting effective competition by
consumers should be
well informed
make active choices
between enough suppliers
However, CMA notices behavioral barriers to good decision
making
improve information
more information
better understandable information
promote awareness and planning ahead

3. Discussion
effective user
choice in public
markets
Ramsis Croes and
Misja Mikkers
Is more information always better?
information in health care is difficult to understand for
consumers, help (e.g. choose and book in the UK) may
be needed
transparancy of contracted prices between e.g. insurers
and hospitals can lead to collusion
in markets with adverse selection, more information may
lead to more selection

4. Discussion
effective user
choice in public
markets
Ramsis Croes and
Misja Mikkers
Is more choice always better?

5. Discussion
effective user
choice in public
markets
Ramsis Croes and
Misja Mikkers
Conclusion
Information should enhance decision making of citizens
information should be tailored to their needs
help with interpretation is sometimes needed
choice between relevant alternatives