This document discusses the current status and remaining issues regarding eCall and third-party service eCall. It summarizes that while 28 EU member states are active in implementing eCall, progress depends on technical expertise. Third-party eCall is growing rapidly and will continue through 2017-2018. Key issues that remain include engagement from member states and mobile network operators, understanding how to handle digital data from eCalls, and ensuring emergency services are prepared to receive and manage eCalls by October 2017. The document recommends that public safety answering points understand eCall data formats and sources, have certified eCall handling equipment, and have plans to share data between agencies in response to eCalls.

1. eCall and Third-Party Service eCall:
update and remaining issues
Andy Rooke
Technical Implementing
Officer
I_HeERO
EENA Budapest 2017

2. Agenda
• Current Status of eCall
• What is missing to allow eCall
deployment
• Lessons Learned Recommendations
• Conclusions

3. Status of implementing eCall
• 28 Member States all active
BUT it is dependent on the
level of technical know how!
• Mobile Network Operators
(MNO)
– Larger MNO now upgrading.
– Smaller MNO resisting upgrade

4. Status of implementing eCall
• Rapid expansion of the TPS eCall
this will continue 2017-2018
• I_HeERO with EENA providing
practical assistance
• Vehicle Makers getting on with the
task
– BUT
• SIMs sourced from anywhere in the
world can your PSAP make
international calls?

5. Status of implementing eCall
• TPS eCall is growing fast
– European car makers will have a solution by 2017-
2018
– Do you want to be accepting data over the phone?
• Standards are there use them EN16102
– Call numbers will increase, make sure quality is
embedded in your arrangement
– Who makes the decision on eCall that you are not
sure about?
– Make sure the operation of TPS eCall at a PSAP is at
worst cost neutral REMEMBER this is a subscription
service.

6. What is still missing?
• True engagement?
– Member states, some are better than others
– MNO’s in particular
• Small MNOs’ REMEMBER eCall is a TS12 it is a 112 call
the MNO is obliged to handle it correctly!
– Emergency Service in some member states are quite
complacent
• eCall is a fundamental change in alerting!
• Digital Information
• Who decodes it?
• Who moves the data around?

7. What is still missing?
• The understanding of eCall, its digital
• How will your operating procedures change because of
eCall
• How are you going to move data between agencies?
• eCall is the start of Internet of Things are you ready?
– Faulty Units
• DDoS
• PSAP
– eCall Stress Test
– Deal with rogue units
– Malicious call

8. Lessons learnt and Recommendations
• Minimum Set of Data (MSD), do you know
all of the formats that are required
(Additional data)?
• MSD, vehicle details, how and who will you
get these?
• SIMS (TPS or 112 eCall), coming from US,
Malta, Korea, what does this mean?
– Control room restrictions on outgoing calls

9. Lessons learnt and Recommendations
• PSAP must be ready by 1st October 2017
– Conformity Assessment –
• limited expertise to carry this out
– Look for suppliers who have certified equipment.
• PSAP level 2 dispatches,
– How to transfer the call and the data?
– I_HeERO Activity 4 leader has the answer!

10. Lessons learnt and Recommendations
• What does eCall sound like for an operator?
• Is it a silent eCall or a real eCall?
• Who has the authority to cancel an eCall?
– is this any difference from any normal silent 112
call?
• Is it a manual or automatic eCall?
– Is there a difference why should I care?

11. Lessons learnt and Recommendations
• How to deal with Malicious calls
• How to deal Faulty In-Vehicle Units?
• A multi vehicle crash how will you cope
• Tip: Geo-Locate new car show rooms are?
• Liability for eCall - BEST ENDEVOUR

12. Conclusions.
• PSAP level 1 ready for TPS eCall what will you
accept?
– CEN Standards & TPS eCall Contract
– You do not have to accept TPS eCall,
– TPS eCall is a subscription service, PSAP operation
should at the very worst be cost neutral.
– Some TPS eCall providers may try and charge PSAP
to handle their calls be vigilant!
• Data Sharing services
• Premium Telephone lines

13. Conclusions.
• The three elements of eCall have to be aligned
– OEM
– MNO
– PSAP
• Emergency Services are you eCall ready?
– Controllers trained
– Operational teams briefed
– Transfer of Data is Key – How to move data

14. Questions
Andy Rooke
ERTICO – ITS Europe
I_HeERO Technical
Implementing Officer
a.rooke@mail.ertico.com