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TEM in 2015: Tools, Trends, and Opportunities
The 'tem in 2015' webinar discusses trends, tools, and opportunities in the telecom and telecom expense management (TEM) industries, emphasizing the importance of understanding and managing telecom expenses more effectively. It highlights the challenges organizations face such as mobile environment complexities, costs, and inaccuracies found in telecom invoices, suggesting audits and better management solutions as ways to save money. Case studies illustrate significant savings achieved through proactive TEM strategies.
TEM in 2015: Tools, Trends, and Opportunities
- 1. Welcome! The ‘TEM in2015’ webinar will begin shortly.
- 2. TEM in 2015: Trends,Tools & Opportunities Predictions and projections for the telecom and TEM industries.
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- 4. Why Valicom? Flexible –Wide range of TEM Solutions from DIY to BPO + Web-Based Software Experienced – Over 24 years in business Independent – We work only for you Ethical – Proud member of TEMIA Diverse – Certified 100% woman owned business
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- 6. Today’s Presenters Jeff Poirior President& Chief Operating Officer Ellie Sherven Marketing Manager
- 7. Today’s Webinar Keep aneye out for CASE STUDY examples along the way TEM Visibility – how awareness of TEM is changing Mobile Environment – growing risks and complexity IT & Telecom Spending – projections for spending in 2015 Audits and Inventory – big results from detailed work
- 8. Poll What’s weighing onyour mind in 2015? • Mobile Environment: Security, Device Management, etc. • Controlling your telecom inventory & expenses • Growth or acquisition • Budgetary changes • Too many things to count… Link to the poll in GoToMeeting Chat.
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- 10. 10-15% of alltelecom invoices have some sort of ERROR. What does that mean for your telecom environment?
- 11. There was previouslya lot of negative connotation associated with TEM
- 12. TEM was alast-ditch effort to keep a company from going under. Back then…
- 13. Tackle TEM sooner… Budget more accurately Negotiate better rates Get credits for inaccuracies Disconnect under-used inventory
- 15. Who needs TEM? 1.Merger or Acquisition 2. Increasing Expenses 3. Added Complexity
- 16. 4. Employee Transition 5.Unsure of Actual Costs
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- 19. With new featuresand functionality, come new concerns and risks.
- 20. Concerns and Risks Overages:Minutes and Texts Roaming Fees Overages: Data BYOD - security Costs of Replacement Help Desk / Set Up Support
- 22. Soft SIMS • ‘Software-basedSIM card’ • Allows flexibility between carriers • T-mobile, AT&T, and Sprint • ‘unlocked’ iPhones 1/6
- 24. Wi-Fi Calling • Off-loadscongestion from carrier’s networks • Creates new competition for carrier’s services • Convenience! No service? No problem. • Large market impact and broader adoption in 2015
- 25. CASE STUDY: ProductTesting Firm $2.2 M annual telecom spend Challenges: - International calling - Zero-use assets - Former employees Solution: - Invoice Audit & Inventory - Mobile Contract Negotiation - International Policies and Procedures RESULTS: $708K in savings …. 35% overall Mobile mishaps.
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- 28. Source: TechPro Research(Tech Republic and ZDNet)
- 29. 75-80%The maintenance cost ofexisting tech. of the IT budget.
- 30. …to the cloud! •Fewer physical servers • Less hassle • Reduced costs We’re moving…
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- 33. To the untrainedeye…
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- 35. Types of AuditServices Cursory / One Time On-Going 1
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- 37. Invoice & ContractAudit
- 38. Questions about Audits. •How long does an audit take? • Which option is right for me? • What is the cost associated with an audit? • What is the potential for savings? • How long will it take for me to see the ROI? • Who is all involved in an audit? Me or you, or both?
- 39. Audits in Action. CASESTUDY: Energy Corporation $8.1 M annual telecom spend Reviewing costs for un-needed and under-used inventory Find surplus that can be disconnected and / or credited RESULTS: Year Disconnects Monthly Savings Annual Savings 2013 269 $25,726 $308,718 2014 81 $5,753 $69,037 $377,775
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- 41. Poll Results What’s weighingon your mind in 2015? • Mobile Environment: Security, Device Management, etc. • Controlling your telecom inventory & expenses • Growth or acquisition • Budgetary changes • Too many things to count…
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- 43. Contact Ellie Sherven JeffPoirior esherven@valicomcorp.com jpoirior@valicomcorp.com 608.227.0619 608.287-4021 Website: www.valicomcorp.com Blog: blog.valicomcorp.com
Editor's Notes
- #9 Poll page: http://www.easypolls.net/poll.html?p=54bd259be4b00de652cbf03f – updated 1/19
- #13 Like trying to fund a college education from coins in the couch cushions. It’s just too little, too late.
- #14 TEM is just one piece to the puzzle that is good financial health. But the sooner you find that piece, the better.
- #18 Add new services to your consulting businesses Create recurring revenue Take on larger clients with Valicom serving as your back office White / Private Label our TEM Engine
- #30 Leaving little room for new technology.
- #31 Which has made cloud technology really appealing over the last few years.
- #34 Finding errors and inaccurate billing can seem like finding a needle in the haystack. But when you have TEM experts in your corner, people who comb through invoices and contract everyday – they are able to spot the issues right away. Let a TEM expert save you a ton of time, and ultimately a bunch of money.
- #35 Especially for organizations with large and complicated telecom environments. If you can believe it – this is an image from one of our project manager’s offices – this pile is one month’s worth of invoices for a single client.
- #37 2014 was the year of the physical audit.
- #40 Emailed Joe 12/31 for additional details for Alliant.