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Case Study: The BS25999 Experience: how BS25999 is delivering for HDNL?
This document discusses the Home Delivery Network Logistics (HDNL) operation in the United Kingdom, which delivers 300,000 parcels daily to every postcode in the country. It outlines HDNL's Business Continuity Management System (BCMS) implementation and certification to the BS 25999 standard, including establishing regional stakeholders, conducting risk assessments, developing business continuity plans, tabletop exercises, and audits to achieve certification in October 2009 and February 2010. The document also asks how many miles the HDNL 1 man and 2 man delivery depot operation travels throughout the UK to deliver parcels.
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Case Study: The BS25999 Experience: how BS25999 is delivering for HDNL?
- 1. How far havewe travelled With BS25999 ? Version 2.0 Eddie Hill MBCI Head of Business Continuity – Shop Direct Group The receipt, sortation and distribution of parcels throughout the UK via “The HDNL 1 man and 2 man delivery depot operation”. 1
- 2. As the UK'slargest dedicated home delivery and collection service HDNL is proud to deliver 300,000 parcels and large consignments in every postcode ... every day. 2
- 3. UK DEPOTS A UK wide challenge Area 1 Inverness Area 2 Area 3 6 regional stakeholders, 52 site Coordinators Aberdeen Area 4 Area 5 Oban Induction training Area 6 Glenrothes Edinburgh BIA’s, Risk Registers, BC Plans Glasgow Irvine Sunderland Table Top Scenario Testing Omagh Carlisle Carrickfurgus Stockton Site Audits Preston Blackburn Leeds Hull Rochdale Scunthorpe Management Reviews Llandudno Warrington Chesterfield Lincoln Wrexham Nottingham Norwich S-on-Trent Scope definition – Sep 2009 Corby Oldbury Kidderminster St Neots Ipswich Royal-L-Spa Hitchin Llanelli Woodford Stage 1 BSI Audit Day – Oct 2009 Wembley Cardiff Romford Swindon Mitcham Reading New Cross Bristol Maidstone Gatwick Aylesham Stage 2 BSI Audit Days. – Feb 2010. Yeovil Southampton Newhaven Newton Abbot I of W 3 Truro July 2009
- 4. UK DEPOTS How many miles ? …. Area 1 Inverness Area 2 My Group Business Continuity Team Area 3 visited every site, several times Aberdeen Area 4 covering an estimated……. Area 5 Oban Area 6 Glenrothes Edinburgh Glasgow Irvine Sunderland Omagh Carlisle Carrickfurgus Stockton Leeds Blackburn Preston Hull Rochdale Scunthorpe 18,500 Miles Warrington Chesterfield Llandudno Lincoln Wrexham Nottingham Norwich S-on-Trent Corby Oldbury Kidderminster St Neots Ipswich Royal-L-Spa Hitchin Llanelli Woodford Wembley Cardiff Romford Swindon Mitcham Reading New Cross Bristol Maidstone Gatwick Aylesham Yeovil Newhaven Southampton Newton Abbot I of W 4 Truro July 2009
- 5. Why we decidedto opt for formal BSI certification Why re-invent the wheel ? BS25999 represents Industry Best Practice 5
- 6. Why we decidedto opt for formal BSI certification A stick to beat reluctant middle managers with 6
- 7. Why we decidedto opt for formal BSI certification The competitive edge 7
- 8. Lessons Learnt…. Deliver a Business Continuity solution suitable for YOUR organisation But, ensure you satisfy BS25999-2 or the BSI will expose weaknesses Remember, it’s about your management system not your bespoke plans The BSI representatives are not there to catch you out – they DO help BSI Certification is only the start – maintain and challenge Record your journey ( Meetings, decisions, continual improvement ). 8
- 9. Do exactly whatit says on the tin… Read (and use) the Part 2 Document Satisfy all ‘SHALL’ statements Use it as a checklist Audit & Review against Part 2 THE BSI USE IT – YOU SHOULD. 9
- 10. How far havewe travelled With BS25999 ? Version 2.0 Eddie Hill MBCI Head of Business Continuity – Shop Direct Group The receipt, sortation and distribution of parcels throughout the UK via “The HDNL 1 man and 2 man delivery depot operation”. 1