WCA eCommerce Workshop 5: The Power of One: Keeping it SimpleKaitlyn Mode
WCA eCommerce 1st Annual Conference - Workshop 5
Topic: The Power of One: Keeping it Simple
You can build an eCommerce logistics business simply and sustainably
Speaker:
Neo Kong
Business Development Director
Customs Clearance Limited UK
WCA eCommerce Workshop 5: The Power of One: Keeping it SimpleKaitlyn Mode
WCA eCommerce 1st Annual Conference - Workshop 5
Topic: The Power of One: Keeping it Simple
You can build an eCommerce logistics business simply and sustainably
Speaker:
Neo Kong
Business Development Director
Customs Clearance Limited UK
In this 2-day virtual event, we discuss the emerging trends in 2021 and how brands can adapt their approach to meet ever-changing consumer expectations.
Chicago November 1st, 2017. Economic Update, Transportation Innovation, US Trade Compliance Insights. Port and Congestion Innovation and Insights. Cyber Security and Transportation Security. Global Financial Insights. US Foreign Policy.
Selling on the Web 2008.
Choosing the right payment system can determine your online success, but with so many options how do you decide? This presentation will show you the different ways to accept payments and how to choose the right one for your business & customers.
#TDCGlobal 2019, Andy Pickering, International Network Director, Royal Mail I...MetaPack
Title: Meeting the E commerce customer needs – a postal view
This presentation will cover the ecommerce landscape, the priorities for meeting customer needs in the cross border market and present some contemporary experience from a Royal Mail perspective.
Same-Day Delivery: Surviving and Thriving in a World Where Instant Gratificat...Cognizant
Speed of delivery has become a key success factor for retailers with an online presence, including giants like eBay, Walmart and Amazon. Same-day delivery will be an increasingly critical component for both brick-and-mortar players, as well as pure-play e-tailers competing in this highly competitive marketplace.
Presentation given to students of Industrial engineering and management sciences, on how e-commerce evolved in Pakistan, what is the current standpoint of logistics and supply chain in Pakistan's e-commerce market and what are the challenges and future developments that are ahead in the industry
In this 2-day virtual event, we discuss the emerging trends in 2021 and how brands can adapt their approach to meet ever-changing consumer expectations.
Chicago November 1st, 2017. Economic Update, Transportation Innovation, US Trade Compliance Insights. Port and Congestion Innovation and Insights. Cyber Security and Transportation Security. Global Financial Insights. US Foreign Policy.
Selling on the Web 2008.
Choosing the right payment system can determine your online success, but with so many options how do you decide? This presentation will show you the different ways to accept payments and how to choose the right one for your business & customers.
#TDCGlobal 2019, Andy Pickering, International Network Director, Royal Mail I...MetaPack
Title: Meeting the E commerce customer needs – a postal view
This presentation will cover the ecommerce landscape, the priorities for meeting customer needs in the cross border market and present some contemporary experience from a Royal Mail perspective.
Same-Day Delivery: Surviving and Thriving in a World Where Instant Gratificat...Cognizant
Speed of delivery has become a key success factor for retailers with an online presence, including giants like eBay, Walmart and Amazon. Same-day delivery will be an increasingly critical component for both brick-and-mortar players, as well as pure-play e-tailers competing in this highly competitive marketplace.
Presentation given to students of Industrial engineering and management sciences, on how e-commerce evolved in Pakistan, what is the current standpoint of logistics and supply chain in Pakistan's e-commerce market and what are the challenges and future developments that are ahead in the industry
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Stretch your budget and spread joy! This guide explores the world of gifts under 100, proving thoughtful gestures don't require a hefty price tag. Discover unique and practical options for birthdays, holidays, or simply showing someone you care. Find inspiration for every occasion within your budget!
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Courier & Package Tracking System Actually WorksIn Targos
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The Jamstack Revolution: Building Dynamic Websites with Static Site Generator...Softradix Technologies
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3. How do you thrive in an age of accelerations?
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
“We go to school for twelve or more years during our childhoods
and early adulthoods, and then we’re done. But when the pace of
change gets this fast, the only way to retain a lifelong working
capacity is to engage in lifelong learning.”
- Thomas L. Friedman, Thank you for Being Late: An Optimists Guide to Thriving in the Age of Accelerations
4. A Business At Scale
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
4
15+ BillionMail Pieces
165+ MillionFlats
115+ Million Parcels physically handled
350+ Million Parcels enabled through digital technology
$50+ Billion Global commerce our network supports
6. It’s no longer enough to be a technology provider or a logistics company. You
really have to do both to win business and help retailers and brands remain
relevant.
Consumers are pushing for faster,
free(er), and more convenient service
Retailers are struggling vs Amazon and
other marketplaces
Increasingly, Amazon and private
carriers divert high margin parcels and
freight to their own logistics & delivery
networks
7. Global Ecommerce is growing...
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
Global parcel shipping spend
~ $178B
48% is US alone
78%
of global consumers are shopping
online at least once a month
Global cross-border ecommerce
is expected to reach
$1 trillion by 2020
5 Days
Free Amazon Prime from China to US
Delivery
2-4 Days
Ebay Guaranteed Delivery in the US
1-2 Days
Amazon Prime in the US
…and going faster
8. 8
Product quality 59%
High shipping cost 51%
Inconvenient returns 36%
Slow delivery 35%
Transaction security 30%
WWW.WCAECOMMERCE.COM
Top 5 Frustrations of US Cross Border Consumers
#WCAECOMMERCE
10. Average 6 tracking requests
for every parcel shipped
Source: Pitney Bowes shipping network data, 2017
Post-Purchase, Pre-Delivery
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
Waiting is the hardest part!
12. 53%
US shoppers who don’t
return orders because it’s
confusing or inconvenient
67%
US shoppers who review
the returns policy before
purchasing
66%
US shoppers who believe
free return shipping is
key to great returns
experience
Source: eMarketer 2017
12
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
Returns are Key to Returning Customers
13. The Amazon Effect: 2 Day “Free” Shipping
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
"No single company has had as great of an impact in the marketplace as Amazon. They
have changed the behavior of both buyers and sellers and also how shipping and logistics
providers deliver.”
—Mark Schoeman, CEO, The Colography Group.
• Amazon tells you when the package will arrive and it’s free for Prime Members
• Amazon and most Prime sellers use regional Amazon fulfillment centers
• Most Amazon Prime orders are delivered within 2 days
Who is the their primary parcel delivery carrier?
The United States Postal Service
14. Market Share by Total Parcel Volume USPS Ecommerce Parcels
WWW.WCAECOMMERCE.COM
Parcel Delivery in the US Market
15. Sortation Center
SuperCenter
SmartCenter®
A national network purpose-built
to help retailers sell more goods
and satisfy consumers through every
touch point, channel and device.
A National Network – It Starts with Good Bones
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
16. Flexibility through Network and Program Design
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
• International shipments consolidated in UK, shipped to US, cleared by US
Customs, and injected into Newgistics network
• Optimal network design combining leading ground post office injection (at DDU
level) with reliable service
• End-to-end track and trace shipment visibility
• Multiple US injection points scenarios including
• LAX, JFK
• LAX, JFK, LCK
• Ability to add US injection points (ATL, CVG, DFW, IND or ORD) as volume
grows
• Expedited opportunity with USPS air network to achieve best balance of
minimized transit and cost
17. Inbound
Airport
JFK LAX
Full
Network
%Tot Pkgs 67% 33% 100%
Day 1 20% 12% 17%
Day 2 53% 37% 47%
Day 3 88% 63% 79%
Day 4 97% 91% 95%
Day 5 99% 97% 98%
Avg cycle
time
2.4 3 2.6
LAX & JFK Entry with Estimated Cycle Times
Based on Sample Client Actuals post Customs clearance, in business days
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
18. Express Clearance
• Subject to $800 de minimus
threshold per person per day
• Goods cleared while in air transit
• Flagged item will not delay
whole shipment
• Goods scanned (primary LAX &
JFK)
• Customs charges a fee for
express processing
• Best suited for fast fashion,
higher AOVs
CFS Clearance
• Subject to $800 de minimus
threshold per person per day
• 2-6 day clearance, shorter hours
and no weekends
• Flagged item will cause
inspection which can be off-site
• No US Customs fee
• Multiple gateways (LAX, CVG,
ORD, DFW, JFK)
• Best suited for low AOV goods
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
Section 321 Customs Clearance Options
19. CLEARANCE AGENT
AIR CARGO
CARRIER
FOREIGN
ORIGIN DC
FOREIGN
GROUND CARRIER
PICK UP
FROM
ORIGIN
DELIVER TO
DEPART
AIRPORT
SHIP FROM
SCAN
RECEIPT
SCAN
ENTER
CUSTOMS AT
ARRIVAL
AIRPORT
MASTER
AIR WAYBILL
CREATED
AIRPORT
COURIER
USPS DDUNEWGISTICS
END CUSTOMER
CLEAR
CUSTOMS /
AIRPORT
RECOVERY
DELIVER TO
NGS ENTRY
FACILITY
DELIVER TO
USPS
NGS INTERFACILITY
SCANS
NGS INDUCTION
SCAN
AIR CARGO
RECEIPT SCAN
ARRVIAL
SCAN
DEPARTURE SCAN
USPS ENTRY
SCAN
USPS DELIVERY
CONFIRMATION
SCAN
PACKAGE
LABEL
CREATED
INITIAL
MANIFEST
FREIGHT
FORWARDER
AIRPORT
RECOVERY
SCAN
*PACKAGE
RELEASE
*PACKAGE HELD
AT CUSTOMS
US CUSTOMS
PRE-ALERT
MASTER AIR
WAYBILL
Operational Flow with Tracking Events
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
20. Overall Benefits: Case Study Clients
WWW.WCAECOMMERCE.COM #WCAECOMMERCE
• Increased Revenue
• Reduced Expenses
• Better Visibility