Jeroen Janssen

1. Tips & Tricks
Jeroen Janssen

2. ON TOURON TOUR
• Tips & Tricks in TOPdesk
• Standard functionality
• Get more out of your existing TOPdesk environment
Topics

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• https://releasenotes.topdesk.com
Releasenotes

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• http://productroadmap.topdesk.com
Roadmap

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Auto Refresh Overviews

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Web Widget

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Web Widget

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Web Widget

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Adding activities to existing templates

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Adding activities to existing templates

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• Availability of Services in Self Service Portal
• Availability of Flows in Self Service Portal
• Persons linked to objects
• Used to be a manual action
• Can be automated now
Updating person groups

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Updating person groups

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Updating person groups

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Updating person groups

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Updating person groups

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Optional fields form designer

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Optional fields form designer

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• openpage.jsp?url=
• http://SERVERNAME/tas/secure/openpage.jsp?url=/tas/secure/sincident/
unid=[-UNID-]
• http://localhost/tas/secure/openpage.jsp?url=/tas/secure/incident?unid=
d7cc6b06293d456682132bf9adf2dcfe
Open card in existing TOPdesk session
Link to Incident.msg

19. ON TOURON TOUR
• Add shortcut to the page
• /tas/public/ssp/content/page/assetreservationplanner?assetType=TYPE
Example Cars:
• /tas/public/ssp/content/page/assetreservationplanner?assetType=Car
Add link to specific asset group

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Add link to specific asset group

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Add link to specific asset group

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Add link to specific asset group

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• Large number of emails
• Multiple buttons to call/change(activities) per email
• http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-]
Backup in test environment – Email links

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Backup in test environment – Email links

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Backup in test environment – Email links

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Backup in test environment – Email links

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• http://SERVERNAME/tas/public/contained/incidentpublic?unid=[-UNID-]
• [System.Own_branch.Website]/tas/public/contained/incidentpublic?unid=[
-UNID-]
• https://extranet.topdesk.com/tas/public/contained/incidentpublic?unid=[
-UNID-]
Backup in test environment – Email links

28. ON TOURON TOUR
Quick buttons

29. ON TOURON TOUR
• View this presentation online on www.slideshare.net/topdesk
• Join Dr. TOPdesk session
Questions?
Jeroen Janssen
j.janssen@topdesk.com