The document provides step-by-step instructions for submitting electronic claims through the FlyEmbraer system. It outlines the process for entering aircraft and squawk information, attaching supporting documents, and determining handling fees for repairable, expendable, and miscellaneous parts. Key steps include selecting the aircraft type and entering details, adding squawks with descriptions and labor hours, and checking invoices to calculate fees before submitting the claim for approval.

1. Filing E-Claims :
https://www.flyembraer.com
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2. Login ID and Password
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3. No. 2
Click Parts & Claim tab and select “eParts” to create claim
No. 1
To check Aircraft Warranty Coverage
Select Aircraft Type & Enter MSN
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4. Go to “Claim Form”
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5. Your information
Indicate HPA Project ID No.
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6. No.3
Enter Current A/C Hours &
Cycles information
Aircraft Information
No. 1
Enter Aircraft Model No & Serial No.
Aircraft Arrival Date
Service Complete Date
(Note: If creating claim in advance before the
completion date, to reference yesterday date)
No.2
Then Click “GO”
System will allow you to
proceed after “Go”
button has been
clicked.
No.4
Click “Add Squawk”
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7. No. 2
Indicate HPA Work Order No.
Indicate HPA Work Order No.
No. 1
Select Squawk “Type”
No.3
Enter Description of
Discrepancy
Corrective Action Taken
Man Hours
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Confirm the aircraft Labor
Rate per hour
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8. Labor Tab
Attach MSR to 1st Squawk
Click “Attach” button, then click “Browse” and search for the document to be attached.
Select the file, click on the “Save” button, then click “Conclude” button
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9. IMPORTANT : Submit claim within 30 days from the date of RTS being issued.
Date of RTS
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10. Aircraft Information Tab
Service completion date MUST be the same as per RTS date. (refer page 9)
Return to Aircraft Information to
change actual Service Complete
Date
(Note: Change is required only if
claim was created in advance
before the completion date)
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11. Goodwill Considerations
Attach copy of email notification approval / all the information given in support of this claim
Click “Attach” button,
then click “Browse” and
search for the document to
Attached email for Good
be attached.
will Consideration
Select the file, then click on
“Save” button and click on
the “Conclude” button
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12. Determine Handling fee
Information extracted from IFS Overview-Inventory Transaction History
Transaction Code
WOISS – Work Order Issue to
MRO/Customer
WORECEIPT – Core receipt back to
store
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GRN reference no will
allow WA to look up for
Embraer Invoice in the
GRN Manager to check if
part was charged on a 425
or 426 invoice.
Example : 500.91202
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13. Go to GRN Manager
No.1
Enter the GRN No
and click “Search”
No.2
Click PDF icon to
view invoice
No.3
426 Invoice
Handling Fee 6% to
claim under Repairable
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14. Repairable Parts Tab
No. 1
Type PO# or PN
and click on
magnifying
glass icon.
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No. 2
Click on
checkbox to
select the PN,
then click on
“OK” button
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15. Repairable Parts Tab
The handling fee is calculated over the List Price, not the price paid on invoice (with discount).
Total is calculated automatically, then click on
“Save” button
*6% handling fee or at max cap of US$1,000.00
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16. If the core unit has not been returned to Embraer, EASC cannot select the PN.
The system will show a message “Pending Core”.
To check with HPA Core Administrator to confirm core return information.
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Note : If there is system issue to update core return information in FlyEmbraer, HPA Core Administrator to
write directly to FlyEmbraer Support Team (support@flyembraer.com) with print screen of the issues and
copy Embraer Material & Warranty Team and HPA Warranty team.
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17. Expendable Parts - Determine Handling Fee
Information extracted from IFS Overview-Inventory Transaction History
To search for the supplier invoice in the GRN Manager.
Example : 500.91275
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18. GRN Manager
Embraer invoice # 425029463
Purchase Order #8WFN18099DL
425 Invoice
Handling Fee 15% to claim under Expandable
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No.1
Enter the GRN No and click “Search”
No.2
Click PDF icon to view invoice
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19. After PDF icon is clicked, system will open the PDF file and invoice copy is shown
425 invoice
Bill To: Embraer
HPA is allowed to
claim only 15% of
the part price
Example :
47.29 x 15% = 7.09
NOTE
425 invoice
Bill To : Hawker Pacific Asia
Check the Payment Terms if the part is
charged or No Charge
For Part charged on invoice:
Part List Price + 15% = Total Claim
If the part was offered FOC, will be
calculated only the Handling Fee:
Part List Price x 15% = Total Claim
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20. Expendable Parts claim as Miscellaneous
In the event, if some EXPENDABLES are unavailable or TAT too long EASC must get approval
from EMBRAER for the purchase thru other Vendor. Claim EXPENDABLES under MISC with
the attached email approval.
No.1
Type PO# or PN and
click on magnifying glass
icon.
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If no item has been found by
the PO no, try to search by
Part No. If the error message
show the same, to claim the
part under Miscellaneous.
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21. Expendable Parts Tab
No requirement to attach Embraer invoices for claim done under Expendable, unless it is
claim under Miscellaneous, all invoices have to be attached in the claim.
Click “Plus” icon to claim for additional parts.
Click on the “Save” button to go back to
Squawk Table.
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22. Miscellaneous Tab
- Embraer Parts not found in Expandable to be claimed under Miscellaneous
- 3rd Party purchases should be submitted under Miscellaneous
Attach all invoices and exchange rate document when applicable.
Provide details of the part information, purchase order no and the Total*
Example :
BSLEG2400090001 TOP KIT 1Each USD47.25 PO#8WFN18099DL
USD47.25 X 15% = USD7.09
Currency conversion date based on the supplier invoice date
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23. How to get freight information?
Information extracted from IFS Project Info – Work Order Activity - Cost Hours
If there is Misc cost it could
be Freight / Other Purchases
Click Details to view the
Work Order No
Go to IFS Project Transactions – Query for Project ID / Other Purchases
Double Click to view internal comments:
Email to Finance for a copy of the invoice
referencing the freight invoice no.
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24. FREIGHT- To claim on the squawk itself under Expandable Parts or Miscellaneous Tab
Attach freight forwarder invoice with the exchange rate document supporting the rate
conversion. Currency conversion date based on the MSR date.
No. 3
Expandable Parts Tab
Provide details of the invoice and exchange rate conversion
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No.4
Click on the “Save”
button.
After clicking on the “Save”
button, system will return to
the Aircraft Information
page
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25. Aircraft Information Tab
No. 3
Click on “Save Claim” to
return to Main Menu
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No.2
Print Claim Form
for Reference /
Retention purposes
No 1
Once claim is ready to
be submitted, click on
“Submit claim” button
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26. Claimant would received an email notification for claims being
approved / analyzed / denied.
PO created means the claim is approved and PO is issued to HPA.
To print the PO and forward to HPA Business Administrators.
Analysed claim - To check the claim for comments made by
Embraer Warranty Administrator and to provide information
required / to reply comments in FlyEmbraer
Denied/Closed squawk- To check the claim the reason for denial
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27. History Tab : An overview of the actions till the claim is finalized.
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28. SAMPLE OF CLAIM APPROVED
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29. HPA Warranty Register – Updated by WA for an overview of the claims submitted.
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30. Summary of EASC Claims Submission Procedure
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