The document discusses telecare and telehealth services in the UK. It notes that the Telecare Services Association (TSA) was formed in 1995 and now has over 350 members, including telecare and telehealth service providers, technology suppliers, and NHS and university partners. The TSA's mission is to unlock the potential of telecare and telehealth. It aims to influence UK policy on these services and set quality standards. Currently over 1.7 million people in the UK use telecare services, with around 6,000 using telehealth services in Whole System Demonstrator pilots. The TSA works to promote quality standards and offers a Telecare Code of Practice for members.

1. e-Health congress 2010
Telecare and Telehealth in
the UK
Trevor Single
Chief Executive
Telecare Services Association

2. Telecare Services Association
Mission: “to unlock the potential of Telecare and Telehealth”
Formed 1995 – not-for-profit trade association
Growing membership – over 350
 Telecare Service Providers
 Telehealth Service Providers
 Technology Suppliers
 NHS & Universities
 Mainly UK, but international membership:
Europe, North America, New Zealand
Members provide telecare and telehealth
services to over 1.7 million users

3. Telecare Services Association
The TSA business vision is:
 position the TSA as the UK’s lead policy
influencer on telecare and telehealth
 set and champion quality and standards
 engage with key policymakers and
stakeholders
 deliver value added services to our members
and maximise the benefits provided to service
users, patients and carers

4. Snapshot of Telecare &
Telehealth in the UK
 1.7 million telecare service users
approx. 1.4m predominantly pendant alarm
 approx. 300k with personal and environmental sensors
 increasingly mainstreamed service
 6,000 telehealth users
 3 WSD sites and a number of smaller pilots
 awaiting outcomes of WSDs – Spring 2011
 needs significant new resources to move beyond pilots to
1,000 unit+ operations
 UK spend on telecare / telehealth equipment – approx €55m per
annum via Government procurement framework

5. Telecare Code of Practice
 Sets standards for service providers
 Offers confidence to Commissioners
 Gives reassurance to service users, their family & friends
 Governance by Management Board
 Senior Health & Care professionals from across UK
 Independently audited by UKAS (United Kingdom Accreditation
Service) approved body
 Full 3 yearly audit - annual on site inspection
 Training & support available from TSA

6. ©
TSA Referral to Response (R2R ) Model

8. Quality Standards In Telecare
 Encourages choice and
empowerment for consumers
 Service meets robust performance
Standards
 Reassurance and confidence to
carers, health, social care agencies
and commissioners
 Minimises risk and ensures safe
service delivery
 Encourages innovation and
competitiveness
 A means of consistently raising quality
Image kindly supplied by Milton Keynes Council

9. Telehealth - Whole System
Demonstrators
 Established in 2007 by Dept. Of Health to pilot new
models of telecare and telehealth
 World’s largest randomised control trial – 6,000
participants in three pilot sites
 Aim to provide evidence of ‘proof of concept’
 Results of the trial are expected from Spring 2011
Photo: Trent and Dove Housing Ltd.

10. Other trials
 Some PCTs have also
carried out small trials
 For example to see if the
use of technology reduces the
frequency of hospital
admissions for people with
chronic heart failure
 Generally 30 to 50 user
pilots
 Challenge to turn pilots into
business case for much larger
Photo: Affinity Sutton Group scale – 1,000 or more users

11. Telehealth activity by TSA
 Established a Telehealth forum of key opinion makers
 Recruited a Telehealth Development Manager
 Launching a UK Telehealth Code of Practice framework
in 2011

12. Telecare & Telehealth – the
benefits of early intervention!