The document discusses how hospital patients now expect a more comfortable experience similar to being at home. It describes a multifunctional bedside terminal that can offer entertainment, communication tools, and access to medical records while also integrating nurse call functions and other services. This terminal aims to make patients feel more at ease during their stay by providing familiar conveniences. The document outlines how hospital stays have changed, with shorter lengths but higher demands for quality, safety, and comfort. It argues that now is the right time to introduce bedside terminals as technology has become more user-friendly and familiar to patients.

1. How to feel more at home
even in a hospital
Dirk De Wachter - CIO
AZ Sint-Blasius Dendermonde
S

2. How to feel more at home even in a hospital
S During a present-day hospital stay patients expect
individualized treatment and higher standards of comfort
like in their homes. Today, a multifunctional bedside
terminal is available that offers TV, internet based
entertainment and social communication tools, but also
bears a part in the patient‟s care plan by integrating a
nurse call system, hotel services and secure electronic
patient record access for all caregivers as well as the
patient himself.

3. AZ
Sint-Blasius
Dendermonde
Medium sized regional
hospital with 441 beds on 2
campi
About 1200 collaborators
+16.000 in-patient admissions
+60.000 unique patients/yr

4. Present-day hospital stay
S Shorter stays, more day hospital
S Articulate, interested patients
S Demand for quality and patient safety and high standards
of care
S From paper files to integrated electronic patient records
S Demand for higher levels of comfort
patient satisfaction is important for hospital management

5. The patient
environment
From the large Spartan
wards, common up to the
mid-20th century, patient
rooms have evolved into
high tech zones with
contemporary comfort
that respect patient‟s
privacy and the fulfillment
of his personal desires.

6. Mock Patient Room of the Future – Princeton, New Jersey USA

7. Patient needs
Care needs
Comfort
To relax the patient during
difficult or long diagnostic
examinations
 Ambient Experience Radiology suite
To “comfort” the patient and
soothe his pain
To increase quality of life

8. Comfort Therapy
different care axes

9. Bedside Terminal
Fan-less
Hygienic
Built-in Camera
Bar code/RFID scanner
Intuitive Touch Screen Interface
Integrated VOIP Telephone
Smart Card Interface
Ergonomic handling

10. It‟s the right time to introduce
S Bedside terminals were hot in the beginning of the „90s of last century,
yet didn‟t gain much momentum: expensive, cumbersome to use, lack
of suitable medical information systems, resistance to change, …
S Information technology has entered the daily life through social
(inter)net, smart phones, e-readers and GPS.
S User-friendly hardware is quickly becoming affordable:
S touch screens,
S voice commands,
S smart card technology
S digital TV and radio,
S WiFi networking

11. Multi User – Multi Purpose
S Nurses and Physicians – Cultural
change
S Point of care information system:
= gateway
S for bedside data entry
S to consult the EPD
S Communication system with the
patient
S Tool in the workflow of processes
S Patients and their family S Use appriopriately
S The “live” generation S Together with WOWs, tablets, PCs

12. Health Information Technology
to improve health care
S Key to improve efficiency and reduce costs of health care
S Introduce to improve quality and patient safety
S working procedures should be adapted in the ward and
physicians‟ offices
S It is only a tool and nothing more than a tool!
S Be careful to introduce solely where it increases value.

13. Lincor vs 4.mpg

14. Services
Entertainment Hotel services
• TV & Radio
• Internet • Meals and Diet
• Films • Shop & Billing
• Games • Facility Services
Communications e Care
• Digital phone
• Patient net
• Internet / Email
• Social websites • EPD
• Nurse call • Instruction videos
• Mental therapy
Affordable?

15. Packet TV by Telenet
S Open Standards
S Regular IP Multicast network, redundancy possible
S No settopbox
S Digital television: quality like at home
S MPEG encoded television and radio

16. Central Management
& Integration

17. Conclusion