1.  Page 1 | Resume: Duncan Bews
Duncan Bews
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9 Kent Close, Worsley, Manchester. M28 0TT. Tel H 0161 279 8660 M 07932618426 E-mail : duncan.bews@gmail.com
PROFILE
Over the last 19 years I have accumulated wide and varied transmissions and payments experience in Banking. I am a
confident and passionate banking professional who has specialised in Payments and Agency Banking for the last 8
years.
I represented The Co-operative Bank for Payments at Industry level where I sat on multiple industry working groups.
Managing relationships at the bank for multiple household names, I am comfortable working with all levels of
stakeholders from operational to board. Combining relationship, project and technical skills, I have been exposed to a
broad spectrum of banking at customer, bank and industry level.
My key focus is and has always been the generation of revenue by either cost savings or new revenue growth. I have
achieved this by embracing and understanding the technologies that are available within the banking industry;
ensuring good customer outcomes at every step.
CAREER HISTORY/ACHIEVEMENTS
Co-operative Banking Group from Jan 1997 – Dec 2015 – starting as a Customer Service Adviser and
progressing my career at the Bank, I have accumulated a vast wealth of knowledge across all payment channels
becoming a Subject Matter Expert (SME) in payments for the Bank.
Agency Banking Relationship Manager - Mar 2013 – Dec 2015
Managing the needs and expectations of the Banks biggest customers; providing guidance, help and expert
knowledge across a wide variety of subjects; customers included MBNA, Unity Trust, Investec, APS, AIB.
 Contract and pricing – negotiated contract and pricing to ensure all legal aspects of the service we provide are
covered and that all revenue targets were achieved.
 SLA – Agreed and implemented Service Level Agreements between the Bank and my portfolio of Agency
Customers ensuring that KPI’s are included so that performance can be measured and reported on.
 I was the single point of contact for my portfolio regarding their banking and technical needs. Liaising with
Payments schemes, card processors and internal senior management as and when necessary to achieve a
mutually acceptable outcome.
 I’m currently leading the strategy for Agency Banking, ensuring all key deliverables are achieved within agreed
timescales.
Senior Payments Subject Matter Expert Jan 2011 – Mar 2013
As part of the Banks Transformation Program, to replace the Banks ageing Core Banking Platform –
Reporting to the Payments Director delivering all project documentation to high standards and within agreed timescales.
 Supported and acted as deputy for the Payments Director at meetings and workshops with delegated sign off
authority.
 Wrote and agreed level 2 & 3 requirements to confirm that the new solution would function correctly and be compliant
with Industry Regulations and Standards
 Completed Gap analysis to ensure all areas of payment processing were fully covered and the solution was
complete.
 Reviewed Solution Design Documents to ensure a joined up, end-to-end solution which will be compliant with all
Payment streams Scheme Rules.
 Completed Level 3 process design documents for all payment types, including exception processing.
 Completed the Finacle Administrator Training in India
Working on the Banks Resolution & Recovery Planning (RRP) submission on behalf of the payments area for
submission to the then, FSA. This was done on a part time secondment basis from Sep 2012- Mar 2013.

2.  Page 2 | Resume: Duncan Bews
 Leading the work on the Payments central economic function, to be approved by Board. Liaising with the project
team, collecting and analysing data and verifying information provided by other areas. Writing the Payments sections
for final submission to the FSA.
Whilst working on this project, I also pro-actively engaged with other areas of the business and
provided assistance in the completion of other critical assignments to support the delivery of other BAU
initiatives including:
 Correct business requirements were collated, agreed and signed off by providing specific payments knowledge to
assist in the deployment of the 7 Day Account Switching program (7DAS) which was an Industry mandated project.
This helped to ensure delivery was in line with the Industry Regulations.
 Implemented the 7DAS program into the Agency Banks; writing communications and process flows to ensure that the
Agency customers and therefore the Bank remained compliant with the Scheme Rules.
BACS & Faster Payments Technical Manager Jan 2008 – Jan 2011
 Successfully migrated the BACS Operation from London to Manchester at the beginning of 2008
 On successful completion of the migration I continued managing the BACS and Faster Payments Team – Managing a
team of approx. 20 staff, ensuring all day to day operational tasks were completed.
 Representing the Bank at Industry forums including Operations and Compliance committee along with other Working
Groups
 Established the team as a centre on excellence and one stop shop for all things BACS/Faster Payments.
 Providing a first port of call for all 3rd party’s such as Vocalink, BACS Scheme and Faster Payments Scheme dealing
with any issues which occurred internally or across the industry.
Other Roles include:
Manager Major Corporates Digital Channel - Responsible for the transmissions of over 2bn of payments per day and the
associated reporting. Managing a team of eleven staff.
Technical Advisor - Major Corporates Digital Channel -
Customer Advisor - Business Customer Services
Qualifications
 Management : NVQ Level 3 Management through EDI via Co-operative Bank
 College : A Level Maths Pure & Applied, 1st Year Physics, General Studies.
 High School : O Level English Language, Geography, Maths, Physics, Chemistry, Biology, French,
 : AO Level Math
I have completed work related training and qualifications in the following : Heritage, Culture & Values, Self-
Management, Working Effectively with Others, Fire Warden Training, Performance Management, MS Windows 95,
2151:MS Windows 2000 Network & Operating Systems
Personal Interests
 I am an FA Level 1 qualified Coach and currently coach mini soccer at under 15’s. Best achievement was
winning the Supplemental Cup when they were under 8’s.
 My main hobby when I was younger was Ice-Hockey which I played until I was 30, but then had to retire due to a
recurring injury. I still skate for fun with my kids who love being on the ice.