1. DÜG FRESH
Schenectady NY 12304 phone: available by special request
dugfresh@gmail.com
Summary
Multimedia specialist with a career in IT looking to be of better service to the global community.
Highlights
• Writer, published author
• Graphic Design, image editor
• Web designer, content creator
• Founder of the International Peace Trail Project
• Photographer
• Artist
• Long-distance hiker
Published Literary Works:
[2011] A Thousand and One Appalachian Tales
ISBN-13: 978-1602648517
[2005] The Fictionary: A vocabulous flexicon of jocumolecular jingo and colloquialicious flapinations in the key of G
ISBN-13: 978-0595375882
Other Published works:
Fresh Ink Studios - http://www.flickr.com/photos/freshinkstudios/
Fresh Gallery - http://imgur.com/user/DugFresh/submitted
Websites:
www.peacetrail.org
www.biggoof.org
Other Internet:
https://www.facebook.com/FreshDug/
https://twitter.com/Fresh_Dug
https://www.pinterest.com/fresh_dug/
http://freshdug.tumblr.com/
https://www.linkedin.com/in/dug-fresh-1a010912a
Other Accomplishments
Thru-hiked the Appalachian Trail GA~>ME 01988
Sectioned Hiked from NJ~>VT 02004-02005
Creation of The International Peace Trail Project website
Other Experience
Level 2 Network Analyst – 03/04/2013 – current
nfrastructure - 5 Enterprise Avenue Clifton Park, NY 12065
Member of team managing 24/7/365 ITS NOC for NYS.
• Transitioning NYeNET a state-owned telecommunications network providing secure networking and access control for more
than 50 state agencies to UniteNY, a converged infrastructure providing shared services through unified communications.
o Tier II level troubleshooting and network restoration/problem resolution.
o Cisco 6509/6513s Nortel SSGs connected by Ethernet, Frame-relay, Fiber, etc.
o Support for Layer 2 and Layer 3 switched data, providing root cause analysis, performance monitoring and ensuring
optimal network service functionality.
o DWDM optical network fault isolation.
o Service-Now, SecureCRT, Telnet, OpenNMS, CACTI, Visio, NIRD
o Intermediation between customer and vendor to provide optimal network access and throughput.
• Investigating traps in OpenNMS with SecureCRT
o Extended and remote PINGs to test connectivity.
o Isolating and resolving issues by examining interface errors and PMs on 6509 and 6513 Cisco Aggregate boxes;
SSGs and Routers and Layer 3 Switches.
o BERT to test connectivity to SJ/CSU
Resume of Douglas Page

2. o Use of Visio to facilitate troubleshooting and problem isolation.
• Service-Now for Incident Reporting and Change Management
o Incident Management, Change Tasks, etc
• Performing after hours CCC duties – a centralized Customer Care Center servicing over 500 state offices for HSEN, OASAS,
Justice Center and more
o Requires use of AD, RADIUS, Delegated Administration, Webstar, and ability to quickly find the relevant KB with
which to assist customers.
o Incident Management and Tivoli Integrated Portal.
• Support duties for the UniteNY project
o Cisco PRIME monitoring
o Tivoli Integrated Portal
o Incident reporting and escalation.
o Creating and maintaining conference bridges, etc
Network Administrator - 6/22/2004 – 10/25/2012
MGAM Inc. - 1 Broadway Ctr., Schenectady, NY 12304
Member of team managing 24/7/365 NOC with nine remote sites throughout NYS.
• Administering HP ProLiant servers running Microsoft, network running Cisco switches and routers.
• Writing articles for corporate wiki and producing technical documents:
o Familiar with ITIL: technical documentation followed ITIL guidelines for first 6 months.
o Drafted the BNOC - Failover Procedures document which we then used for testing in the event of an unplanned
catastrophic failure or planned Operations Center maintenance.
o Wrote a 240 page technical document to assist current administrators with common and infrequently performed
tasks as well as provide new hires with means to quickly get up to speed on job requirements and essential duties.
• Maintaining VLANs connected by Cisco switches and routers.
o Manipulating frequently-used switchport settings to allow vendor connectivity to network
o Troubleshooting network connectivity issues
o Resolving port security violations and issues with wrong VLAN/gateway by resetting the switchport access vlan xx
on that port.
o Rebuilding tunnels as necessary, as determined by running sh ip eigrp nei command and checking tunnel uptimes.
• SAN management:
o Use of HP StoreageWorks Command View EVA to monitor disk enclosures for failures, investigate errors, check
logs, follow corrective actions, etc.
o Use of HAFM, Cisco MDS9000 to monitor Fabric and Fibreswitches
o Worked with Hitachi to refresh from EVA5000 and MSA1000s to Hitachi VSP.
o Use of Hitachi Storage Navigator/Command Suite 7 to perform system and health checks, investigate alerts and
open case with Hitachi as necessary.
• Acting as primary contact for computer hardware and software problems, as well as network emergencies.
• MOM/System Center Operations Manager, HP Systems Insight manager, RDP, Remote Insight Lights-Out server
management, VPN, CACTI, etc.
• Use of various ticketing software including Remedy, HelpSpot and SalesForce, DataProtector for tape backup to MSL,
Command View EVA for SAN Administration, HAFM for Fibre switch management, PuTTY for Cisco switch and router
administration, Symantec System Center Console for Antivirus protection.
Network and System Administrator - 11/18/2002 – 5/27/2004
R&K Insurance - 99 Troy Road East Greenbush, NY 12061
Solo position with limited technical support and little previous network documentation.
• Maintaining company servers, computers, printers, cables and other equipment.
• Enumerating servers and network devices, labeling cables, creating technical including network documentation and
compiling inventory of all company resources.
• Active Directory, Windows and Exchange 2003, Web, Terminal and Citrix Servers,
• SmartStart, Insight Manager, Veritas Backup Exec,
• Symantec Ghost Server and Sysprep for creation of Ghost Images for rollouts and upgrades.
• Documented procedures for MIS management.
06/28/2002 – 11/17/2002 Returned to area from DC. Took a few months off to move and enjoy the summer.
IT Consultant - 01/28/2002 – 06/28/2002
Resume of Douglas Page

3. RHI Consulting - 1201 F Street NW, 9th Floor Washington, DC 20004-1204
Technical consultant performing onsite maintenance and customer support
• Assignment at Help Desk for the Washington Post.
• Use of Dell Diagnostics for troubleshooting and reporting
IT Administrator and Web Manager - 02/12/2001-12/31/2001
RESULTS Inc. - 440 1st St NW, Washington, DC 20001
Solo IT posotion for small NPO
• LAN, database, Sendmail and website Administration.
• Developed and implemented Network Security Policy, set up website for secure online donations.
Certifications
Microsoft Certified Systems Engineer NT 4.0
CompTia A+ Certified Technician
Education
New Horizons Computer Learning Center - June 1999-May 2000
10 Airline Drive Albany, NY 12205
A+, MCSE
Adirondack Community College - September 1984- May 1985
640 Bay Road Queensbury, NY 12804
Art Major
Assistant Editor, writer for school newspaper
Military
United States Air Force - 02/1985-04/1988
64531, Material Storage and Distribution Specialist. NATO Secret Clearance.
Honorably Discharged. Stationed at Ramstein, Germany
.
Resume of Douglas Page