Fonality trixbox Pro 5.2 introduces several new telephony features including a user-based licensing model allowing up to four additional extensions per user at no extra cost. It also allows each user to have multiple extensions, contains an upgraded platform core for increased responsiveness, and introduces new reporting, queue management, and agent monitoring features.
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage processes and systems. Infeetel call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.
Infeetel call center solution has all the features associated with high end and high cost proprietary call center solutions.
Softswitch is a central device in a telecommunications network that connects telephone calls from one phone line to another, across a telecommunication network or the public Internet, entirely by means of software running on a general-purpose system.
Enhance your business' overall communications with a range of IP connectivity products and Hosted Telephony systems. It's simply connectivity you are looking for to replace or provide an alternative to your ISDNs.
Contact Details;
t: 0203 004 6663
e: sales@connectxions.co.uk
These Application Notes describe the configuration steps required for Amtelco Infinity Version 5.50.05 to successfully interoperate with Avaya Communication Manager 5.0 using PRI QSIG.
Information in these Application Notes was obtained through compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.
SVS; Reviewed:
Crosscode Technologies Private Limited - Company profileacuser30
CROSSCODE Technologies is a telecom software and solutions company specializing in customer lifecycle management (CLM), call center and CTI technologies. With a core team consisting of professionals from the industry with a considerable amount of experience and expertise in various types of contact center implementations ranging from multi-location global BPOs running 1000+ seats to enterprise level customer care centers with complex back end integrations to enterprise wide ERP platforms like SAP, Siebel, SalesForce, Talisma or custom built solutions or with existing legacy PBX platforms like Avaya, Cisco, Siemens, Nortel or any other make.
CROSSCODE is catering to a diverse set of clients who are being serviced under long term managed service or annualized service agreements for 1 – 3 years. The domains that we cater to are, diverse, ranging from automobile dealers to healthcare majors, from BPO service providers to pharmaceutical service providers, from manufacturers to public utility corporations.
Your call center operation requires a proactive, scalable, end-to-end solution to monitor and manage processes and systems. Infeetel call center dialer is just what you need. It provides visibility and control over the performance and productivity of your call center.
Infeetel call center solution has all the features associated with high end and high cost proprietary call center solutions.
Softswitch is a central device in a telecommunications network that connects telephone calls from one phone line to another, across a telecommunication network or the public Internet, entirely by means of software running on a general-purpose system.
Enhance your business' overall communications with a range of IP connectivity products and Hosted Telephony systems. It's simply connectivity you are looking for to replace or provide an alternative to your ISDNs.
Contact Details;
t: 0203 004 6663
e: sales@connectxions.co.uk
These Application Notes describe the configuration steps required for Amtelco Infinity Version 5.50.05 to successfully interoperate with Avaya Communication Manager 5.0 using PRI QSIG.
Information in these Application Notes was obtained through compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab.
SVS; Reviewed:
Talking SIP Sales Presentation that provides an overview of Talking SIP, the industry's award winning and leading Application, Media and Billing Server that powers the top next-generation networks around the world.
Fonality HUD is a powerful business tool that connects your phones, desktop and important business
applications into a single, unified, easy-to-use interface. HUD streamlines your communication and
collaboration needs for every medium directly at your fingertips.
Call center dialer
GSM gateway dialer
voip dialer
analog dialer
contact center solutins
call center solutions
unifed communications
IPPBX
EPABX
PBX
voip pbx
voice logger
pri voice logger
isdn voice logger
analog voice logger
pri voice recorder
analog voice recorder
voip voice recorder
IVRS
IVRS System
IVRS Solution
Interactive voice response solutions
inbound ivrs
outbound ivrs
ACD
CTI
outbound dialing solution
Inbound dialing solution
inbound calling
outbound calling
outbound dialer
inbound dialer
predictive dialer
progressive dialer
preview dialer
power dialer
dialer
OBD
conference bridge solutions
call center setup
call center setup solution
domestic dialer
internaitonal dialer
domestic call center dialer
internatioanl call center dialer
BACK OFFICE EFFICCIENCY
CALL CENTER MODERNIZATION
CLOUD CONTACT CENTTER
COLLECTIONS
MOBILE CUSTOMER CARE
MOBILE MARKETING
MULTI-CHANNEL CONTACT CENTER
PROACTIVE CUSTOMER COMMUNICATION
SELF-SERVICE IVR
SOCIAL CUSTOMER SERVICE
SPEECH / TEXT ANALYTICS
WEB CUSTOMER SERVICE
WORKFORCE OPTIMIZATION & ANALYTICS
call centre technology
asterisk call center
hybreed technology
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.
Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.
Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the application windows, help is reachable (use a panic button; connect with supervisors or even with fellow agents who are on different teams or consult with a back office / remote expert), and last but not least, integrate Cisco Finesse with CRM and Service Desk systems (including Salesforce, MS Dynamics CRM, ServiceNow, SugarCRM).
If you are migrating from CAD to Finesse and would like to resolve feature-parity gap, or if you simply want to use Cisco Finesse in its full glory, add 2Ring Gadgets for Cisco Finesse to your Cisco contact center. It is a vital extension for all Cisco Finesse deployments.
In an auto dialer software, we need to upload all the contacts and start the campaign. After that, the auto dialer dials the phone numbers automatically without any delay and connects the agents with the right customers. An auto dialer is a perfect dialing solution for small, large call centers or in a remote agent scenario.
Let's take a look at the features of Auto Dialer.
Techbot as a 3CX authorized partner, Techbot is an approved reseller and provider of 3CX solutions. Techbot have the knowledge and expertise to help businesses select and implement the right 3CX system for the business needs. Techbot can also provide support and 3cx maintenance for 3CX systems, ensuring that they are running smoothly and efficiently.
3CX is a software-based PBX (Private Branch Exchange) system that offers unified communications solutions for businesses of all sizes. It is designed to replace traditional PBX hardware and to provide a modern, feature-rich, and cost-effective communication solution.
One of the main advantages of 3CX is that it is a software-based system, which means that it can be installed on any computer or server that meets the system requirements. This makes it a very flexible solution that can be easily customized to meet the specific needs of a business.
Another advantage of 3CX is that it offers a range of unified communication features that can help businesses improve their communication and collaboration. Some of these features include video conferencing, web conferencing, chat, presence, voicemail, call recording, call forwarding, and more. With 3CX, businesses can easily communicate with their employees, customers, and partners from anywhere, at any time, and on any device.
In addition, 3CX offers a range of advanced call center features that can help businesses improve their customer service and support. These features include queue management, call routing, IVR (Interactive Voice Response), call monitoring, and reporting. With these features, businesses can streamline their call center operations, reduce wait times, and improve customer satisfaction.
Overall, 3CX is a powerful and versatile communication solution that offers a range of advanced features and capabilities. It is a cost-effective and flexible solution that can be customized to meet the specific needs of any business, and it can help businesses improve their communication and collaboration, as well as their customer service and support.
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Ds fonality trixbox pro 5.2 features mar 11
1. Fonality trixbox Pro 5.2
New Telephony Feature List
Features Description
User-Based System Fonality trixbox Pro 5.2 has aligned to a user-centric licensing model,
allowing a single employee to have up to four additional extensions at
no additional cost associated with their user account. Providing ease of
management within both the control panel and Fonality Heads-up-Display
(HUD), the user-based licensing structure will also provide more accurate
reporting metrics for managers.
Multiple Extensions Per User Each user can now have multiple extensions. For example, an existing
employee, Mike, needs a second phone for his home office. This option
creates a new extension and associates it with Mike’s user account.
Upgraded Platform Core Release 5.2 of Fonality trixbox Pro contains an upgraded platform allowing
for multi-core and multi-threaded processors. This flexible communication
solution is now more responsive, can operate faster, and can increase your
company’s concurrent calling.
FONscore Fonality FONscore provides a diagnostic view of your communication
system and allows admins to drill into any device to see metrics like latency,
jitter and packet loss for recent calls. Additionally, all quality metrics are
stored in a call detail records to historical investigation.
Toll Restrictions Through the use of group permissions, Fonality trixbox can restrict the
calling capabilities of various employees (staff vs. executives) in order to
safeguard from erroneous monthly billing including international dialing and
even directory information restrictions.
Queue AutoFill With queue Autofill, routing calls to agents becomes much more efficient.
Prior to this auto fill if you had multiple calls come in at once, the calls
would be passed one by one to available agents, keeping calls in the queue.
With Autofill – all calls are passed simultaneously to all available agents –
leaving no calls waiting for placement in the queue.
Time to Answer SLA This feature allows you to set a specific or guaranteed SLA for all calls
related to a group or specific queue. Then through reporting you will
have the ability to see if the SLA was met, what calls met the SLA and
which did not.
Log Off Reason Codes When agents are logging out of a queue or multiple queues, managers want
to see the reason. With this feature agents must select a reason code such
as bathroom, lunch, break, or shift over. Managers can then run reports to
see queue activity as well as individual agent reason codes.
Time to Answer Reporting Provides information on time to answer service license agreements (SLA),
offering a detailed view of calls time to answer, which calls met the target,
what calls were off target, along with an overall SLA.
Agent Availability Report Provides a performance based report for all agent logout reason codes.
Can be viewed per queue or per agent, % of time logged in /out, and
reason codes.
Visit trixbox.com or call 888-trixbox for additional information.
2. Fonality trixbox Pro 5.2
New Telephony Feature List
Features Description
HUD Linking Fonality HUD linking now permits multiple HUD servers to connect
regardless of location enabling company-side presence and enterprise chat,
leveraging company-wide virtual conferencing rooms, and creating a unified
contract center experience.
Huddy List The Huddy List prioritizes a user’s contacts that are used most often
“ My Favorites” list, making it easier to find contacts you talk to4 more
often. Users have the ability to manage how many contacts make up the
“huddy list”.
Location Settings Fonality HUD now allows the user the ability to easily change their location
setting (Desk, Mobile, Other) from the HUD interface to control how
users get ahold of you and how you call out from either your desk phone,
softphone, or cell phone.
Drag & Drop Call Hold Now users can drag and drop live calls to hold and then either move them
to another extension or into a voice mail box, whether it be your own or a
separate employee.
Queue Logging Users can now log in and out of individual queues leveraging the reason
codes, either logging out of all queues or individual queues.
Whisper Features Managers can now use the whisper feature to coach or direct agents during
calls (without the customer’s knowledge). Screen pops on the agents
desktop will alert them to this feature.
Queue Types The type of queue that users are assigned to can now be easily identified.
A black Q means the user is a permanent agent in that queue, a white
queue means the user can log in or out of the queue when needed.
Chat Logging Allows HUD chats to be stored server-side for access by administrators.
Beneficial to companies who require recorded history for compliance
reasons, litigation, employee monitoring, etc.
Operating System Support Mac OS 10.6 (Snow Leopard)
Agent Availability Report Provides a performance based report for all agent logout reason codes.
Can be viewed per queue or per agent, % of time logged in /out, and
reason codes.
Fonality is North America’s fastest growing business communications company and the only provider of cloud
based, open source VoIP phone and Unified Communications solutions for small and mid-sized businesses.
With a unique software model approach, Fonality provides all the features of legacy providers without the costor
complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while
enabling more than one million users of open-standards based communications software. Investors include
Draper Fisher Jurveston, Intel Capital and Azure Capital Partners.
Visit trixbox.com or call 888-trixbox for additional information.