Dovetail User Group - telemarketing trends and case studies

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This document appears to be a presentation about telemarketing trends and best practices. It discusses trends showing telemarketing acquisitions increasing year-over-year and accounting for 15% of total acquisitions. It also notes that 97% of telemarketing is done via direct debit trials. Several case studies are presented showing successful telemarketing strategies for reactivating magazine subscribers, including tailored outbound calls based on lapse age and original price paid. Practical tips are provided around planning, data, and leveraging the strengths of telemarketing.

Marketing

WW
Slide 3
The changing consumer: Ofcom
3 mega-trends.....
• From fixed to mobile
• From voice to email & SMS
• From SMS to social & instant messaging

WW
Slide 4
TM reasons why: the human touch

WW
Slide 5
TM reasons why: top 5 for marketers

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Slide 7
Dovetail outbound TM trend data
125,000 TM acquisitions per year
• +7% year on year
• 15% of total acquisitions (up from 8% in 2012)
• 97% are DD (3 issue trials popular)
• More data pools being used
• More trial cross-sells across publisher portfolios
• TM renewals running at 5% of acquisitions

WW
Slide 9
1. Reactivating lapses: simple outbound
Data Pool
Conversion
Rate
Contact
Database
(6k /12 mths)
Lapses
(4-12 months)
47%
Past free issue
requesters
13%
Non Subs
Purchases
3%
• DD offer = 6 for £6 stepped up to 6 for £10
• CWO offer = 12 for £21
• 89% opted for DD
• Overall £5 CPA

WW
Slide 10
2. Reactivating lapses: boomerang
• Email offer = “claim a free copy” converted to 3 for £3 then 6 for £23
• Telemarketing = £10 CPA
Contact
Database
(100k / 18 mths)
Most
Engaged
Outbound
TM
Least
Engaged
Outbound
Email
Inbound
• Free Phone
• Text to TM
• Website

WW
Slide 11
3. Reactivating lapses: segmentation
Contact
Database
(100k / 5 years)
Phone Research
Tailored
Outbound
TM
Aged
Segmentation
Original Price Paid

WW
Slide 12
3. Reactivating lapses: segmentation
Lapse
Age
Conversion
Rate
Under 3 years 16%
3 to 5 years 11%
5+ years (non mag) 9%
5+ years 8%

WW
Slide 13
4. A print subscription renewal journey

WW
Slide 15
Top tips
Planning
• Understanding the consumer
• Clear aims & realistic targets
• Detailed briefing
Data
• Cleansing & Data Protection
• Segmentation
• Data collection & insight
Using the strengths of the medium
• Personality & stand-out & two-way

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原版一模一样【微信：741003700 】【美国加利福尼亚大学旧金山分校毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才办理美国加利福尼亚大学旧金山分校毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理美国加利福尼亚大学旧金山分校毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理美国加利福尼亚大学旧金山分校毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理美国加利福尼亚大学旧金山分校毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

Advertising and Promotion of whisper by Sakthi Sundar

sakthisundar2001

SEO and Google Ads Fundamentals Gokce Yesilbas

gokceyesilbas

Why bridging the gap between PR and SEO is the only way forward for PR Profes...

Isa Lavs

The lines between PR and SEO are blurring. SEOs are increasingly winning PR briefs by leveraging data and content to secure high-value placements. In this presentation, I explore the merging of PR and SEO, highlighting why SEO specialists are increasingly taking ‘PR’ business. I uncover the hidden SEO potential using PR tactics and discuss how to identify missed opportunities. I'll also offer insights into strategies for converting PR initiatives into successful link-building campaigns.

一比一原版澳洲纽卡斯尔大学毕业证（UoN学位证）如何办理

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原件一模一样【微信：WP101A】【澳洲纽卡斯尔大学毕业证（UoN学位证）成绩单】【微信：WP101A】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：WP101A】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：WP101A】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份【微信：WP101A】 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才 → 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！办理澳洲纽卡斯尔大学毕业证（UoN学位证）学位证【微信：WP101A 】外观非常精致，由特殊纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理澳洲纽卡斯尔大学毕业证（UoN学位证）学位证【微信：WP101A 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理澳洲纽卡斯尔大学毕业证（UoN学位证）学位证【微信：WP101A 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理澳洲纽卡斯尔大学毕业证（UoN学位证）学位证【微信：WP101A 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

一比一原版英国南安普顿大学毕业证（Soton学位证）如何办理

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原件一模一样【微信：WP101A】【英国南安普顿大学毕业证（Soton学位证）学位证）成绩单】【微信：WP101A】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：WP101A】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：WP101A】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份【微信：WP101A】 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才 → 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！办理英国南安普顿大学毕业证（Soton学位证）学位证）学位证【微信：WP101A 】外观非常精致，由特殊纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。办理英国南安普顿大学毕业证（Soton学位证）学位证）学位证【微信：WP101A 】格式相对统一，各专业都有相应的模板。通常包括以下部分：校徽：象征着学校的荣誉和传承。校名:学校英文全称授予学位：本部分将注明获得的具体学位名称。毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。办理英国南安普顿大学毕业证（Soton学位证）学位证）学位证【微信：WP101A 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。综上所述，办理英国南安普顿大学毕业证（Soton学位证）学位证）学位证【微信：WP101A 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。

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一比一原版美国加利福尼亚大学旧金山分校毕业证如何办理

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一比一原版澳洲纽卡斯尔大学毕业证（UoN学位证）如何办理

一比一原版英国南安普顿大学毕业证（Soton学位证）如何办理

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Dovetail User Group - telemarketing trends and case studies

1. WW Slide 1 Telemarketing in Context

2. WW Slide 2 Market Trends

3. WW Slide 3 The changing consumer: Ofcom 3 mega-trends..... • From fixed to mobile • From voice to email & SMS • From SMS to social & instant messaging

4. WW Slide 4 TM reasons why: the human touch

5. WW Slide 5 TM reasons why: top 5 for marketers

6. WW Slide 6 The key is integration

7. WW Slide 7 Dovetail outbound TM trend data 125,000 TM acquisitions per year • +7% year on year • 15% of total acquisitions (up from 8% in 2012) • 97% are DD (3 issue trials popular) • More data pools being used • More trial cross-sells across publisher portfolios • TM renewals running at 5% of acquisitions

8. WW Slide 8 Magazine Case Studies

9. WW Slide 9 1. Reactivating lapses: simple outbound Data Pool Conversion Rate Contact Database (6k /12 mths) Lapses (4-12 months) 47% Past free issue requesters 13% Non Subs Purchases 3% • DD offer = 6 for £6 stepped up to 6 for £10 • CWO offer = 12 for £21 • 89% opted for DD • Overall £5 CPA

10. WW Slide 10 2. Reactivating lapses: boomerang • Email offer = “claim a free copy” converted to 3 for £3 then 6 for £23 • Telemarketing = £10 CPA Contact Database (100k / 18 mths) Most Engaged Outbound TM Least Engaged Outbound Email Inbound • Free Phone • Text to TM • Website

11. WW Slide 11 3. Reactivating lapses: segmentation Contact Database (100k / 5 years) Phone Research Tailored Outbound TM Aged Segmentation Original Price Paid

12. WW Slide 12 3. Reactivating lapses: segmentation Lapse Age Conversion Rate Under 3 years 16% 3 to 5 years 11% 5+ years (non mag) 9% 5+ years 8%

13. WW Slide 13 4. A print subscription renewal journey

14. WW Slide 14 Practical Top Tips

15. WW Slide 15 Top tips Planning • Understanding the consumer • Clear aims & realistic targets • Detailed briefing Data • Cleansing & Data Protection • Segmentation • Data collection & insight Using the strengths of the medium • Personality & stand-out & two-way

16. WW Slide 16 Telemarketing in Context

Dovetail User Group - telemarketing trends and case studies

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