Want to improve the Customer Experience in your restaurant, hospitality or re...Larry Hodes
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
Why Choose a Retail Apprenticeship talks about why you should consider taking a Retail Apprenticeship with Pathway Group.
For more information please visit: www.apprenticeshiprecruitment.co.uk, call: 0121 707 0550 or e-mail: info@apprenticeshiprecruitment.co.uk
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Want to improve the Customer Experience in your restaurant, hospitality or re...Larry Hodes
Check out the following slide presentation that you can use for your customer experience/service training. Many concepts such as customer service, complaint handling, teamwork and upselling are dealt with. You are most welcome to save the powerpoint presentation and use it for your training sessions. Take a couple of points/concepts at a time and work through them.
Why Choose a Retail Apprenticeship talks about why you should consider taking a Retail Apprenticeship with Pathway Group.
For more information please visit: www.apprenticeshiprecruitment.co.uk, call: 0121 707 0550 or e-mail: info@apprenticeshiprecruitment.co.uk
Retail customer service training PowerPoint
This is an easy presentation to understand. Train employees on the importance of basic customer service.
please visit my website - www.bamservicetraining.com
Sales training is the process of improving seller skills, knowledge, and attributes to drive seller behavioral change and maximize sales success. ... Yet most sales training fails to deliver lasting results. This is because most companies do not define and approach sales training properly.
Learning To Sell - The Most Essential Start-up Skill by Chris CousinsGibraltar Startup
The presentation highlights the attitude we need to develop to successfully launch a startup. Learning to convince and persuade plays a critical role and the proven funnel system will help you close deals fast.
Customer Service Superstar - Customer Service TrainingPhil Gerbyshak
Want your customer service representatives to deliver great customer service? Help them become customer service superstars. Simple things you can do to bring out the superstar in your customer service delivering employees.
Sales training is the process of improving seller skills, knowledge, and attributes to drive seller behavioral change and maximize sales success. ... Yet most sales training fails to deliver lasting results. This is because most companies do not define and approach sales training properly.
Learning To Sell - The Most Essential Start-up Skill by Chris CousinsGibraltar Startup
The presentation highlights the attitude we need to develop to successfully launch a startup. Learning to convince and persuade plays a critical role and the proven funnel system will help you close deals fast.
Customer Service Superstar - Customer Service TrainingPhil Gerbyshak
Want your customer service representatives to deliver great customer service? Help them become customer service superstars. Simple things you can do to bring out the superstar in your customer service delivering employees.
FES Financial Education Services, Specializing in educating families all across the U.S. Our goal is to rebuild families financial future through our educational information and services. United Credit Education Services. FES protection Plan, MyCare Plan, UltraScore, Life Lock and our Business Opportunity. Do you know anyone with less then perfect credit?
Ever wondered what goes into delivering a good pitch? This deck shares valuable answers you will find useful be it in sales, PR, marketing or public speaking. Get Pitch Perfect!
eNo matter what the situation, social etiquette rules should be followedJoylee289903
No matter what the situation, social etiquette rules should be followed
Possessing a high level of etiquette knowledge and skills builds confidence and instills the perception of trustworthiness
in others.
public speaking
presentation
practice
proper attire
benefits
types of public speaking
informative public speaking
persuasive public speaking
entertaining public speaking
barriers
5 p's of Public speaking
the audience, analyse, topics, research,
audiovisual aids
confidence
thank audience
words, pause, stress
posture, appearance
kinesics, body contact
A meeting @ your office, a press conference, a paper presentation or a thanks giving speech, whatever it is, make sure you have these points handy to win the crowd. Cheers!!!
We Sort Not Sell
How to build your team
Know your role as a new Influencer
Know your role as a experienced Influencer
Types of Presentations
The basics
Tips
Edification
Piquing Interest
Hosting Presentations
Sorting
Similar to Dos And Don\'t - Taste and Party\'s (20)
One of the most proven system building communities has been what the Team call The Power Player Program. This optional program gives clear goals and direction by focusing the distributor.
Forma de Registracion / Registration FormJohali Otero
Usa esta forma para tus Open meetings, tasting partys etc. Mantengamos todo el equipo informado.
Used this forms to keep trac of your guests and downline etc on your Open meetings,taste and party\'s.
Let\'s keep the comunication going.
1. Dos and Don'ts for a Successful Home
Tasting Party (HTP)
Just wanted to go over some basic rules we must follow in order to all be in
the same page and conduct our “gatherings” in exactly the same way.
It is imperative we keep our HTPs duplicable as that is the secret of growing
a successful down-line. Remember, this is a simple but not an easy business.
The keys to success lye in our ability of being teachable and duplicate on
our down-lines and most of all be in constant action and have contagious
enthusiasm. First, we have to establish the difference between a HTP, an
Open Meeting and a One On One Meeting.
Open Meetings
Open Meetings are generally hosted by mid level executives and up,
following strict rules that are regulated by Monavie Corporate. The purpose
of these meetings is to provide a venue by which anyone, (distributors or not
distributors) can visit or bring new prospects and have an opportunity
to meet with other Monavie colleagues and listen to reputable third
party speakers and high level executives of the company. This builds
confidence and credibility for both, the company and the product.
One On One Meetings
One On One meetings are the most effective way of communicating our
message. They can be conducted any time at any place. We must always be
prepared to deliver our message in a complete, professional manner, i.e.,
product history, five star opportunity and compensation plan, and most of all
share the product. We cannot make an impression just by words. People
need to taste the product... better yet, try it for a week if possible. One On
Ones should be the bread and butter of your Monavie drive. I can't stress this
enough... always be prepared for your One On Ones with Monavie
product in hand.
2. Home Tasting Parties
Aside from the One On Ones, HTPs are the second most effective way of
delivering our message. There is no comparison between this event and the
others and it is especially not to be confused with the way Open Meetings
are conducted. HTP's are intended for your close warm market, namely
family, friends, colleagues and friends of friends. These are people you
either personally know or are invites of your guests. Remember, we are
conducting these gatherings in our houses and we must always protect our
sanctuary.
Dos and Don'ts
• Invite your guests to share with you a "Tasting Party" at your
house. Never use the terms meeting, business opportunity presentation
or any synonyms. People will feel reluctant to go to a meeting,
especially when they just got out of work if it’s a weekday or if
they have other activities to choose from if it’s a weekend.
• Don't over extend yourself with fancy appetizers, food or drinks.
Especially NO ALCOHOL. We want to make this duplicable and
people might feel intimidated by all the preparation. Remember KISS
(Keep It Simple Stupid).
• Always have enough cold product for your guests to try and sell if the
opportunity arises. Don't sell your own stash. If you don't have
enough, then there is the possibility you need to up your autoship with
more product in order to keep up with the demand.
• Invite your guests at least half an hour early to build rapport. You
will talk about everything and anything but Monavie during that time.
ASK QUESTIONS... give yourself the opportunity to listen and learn
what your guest is experiencing at that point and time.
• ALWAYS start your meetings at the time you have set up to start
SHARP! Even if you only have one guest. We want to keep the time
standard so that there is never a doubt as to what time the party was
scheduled for.
• Initiating the presentation - The host will introduce himself
to unknown guests and thank the group for assisting the
"GATHERING". Explain the main reason of the activity is to
"SHARE" some experiences he's had with this new product and give
3. the opportunity to his close friends and family to benefit from the
same. ASK YOUR GUESTS TO TURN OFF THE CELL
PHONES. Give a short testimony about his experience and introduce
the speaker/up-line. Build your up-line before you introduce him. You
can say something like "We have the privilege to have a successful
colleague and my personal mentor in this venture here tonight. I
thank him for taking time to spend with us to share his testimony
and explain the benefits of this wonderful product and this
incredible company". Then step aside and let the speaker take over
the presentation.
• Assist the speaker by setting and managing visuals in sinc with the
presentation and have product ready for serving when instructed by
the speaker. WATCH FOR REVEALING BODY LANGUAGE
OF YOUR GUESTS to identify warm to hot candidates.
• Never interrupt the presentation with comments unless otherwise
instructed, or comment during the video presentations. We want to
keep the guests totally immersed in the experience and any distraction
will spread like wild fire. Late guests are to be accommodated with
the minimum interruption.
• At the end of the presentation, take over again to thank the guests for
their presence and invite them to use the product on a regular basis
and/or join the team of distributors you are developing. Like I said
before ENTHUSIASM is the key to a successful meeting.
• Once over, don't let anyone leave without getting their impression of
the experience and get a clear picture of where they stand. Remember
that people are not always honest about their feelings, especially when
it comes to friends and family. They will neglect to tell you if they are
not interested to protect your feelings. Try to get pass that stage
and learn what their true objections are. They could have questions
about the product, the company, the industry, the business model, the
speaker, etc. Our job is to find those who want to work with us, not
convince those who don't. So don't waste your time with the ones
that say no and concentrate on those who say yes or maybe.