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© 2018 | Payoda - Confidential
1
Does A
Referral Management Software
Really Enhance Patient Experience?
www.healthviewx.com
Learn how a patient referral management software can enhance patient
experience
© 2018 | Payoda - Confidential
When patients need advanced treatment or additional diagnosis that cannot
be given within the practice, they are referred to a specialist/imaging center
Patient Referral Management
The process of managing all the patient referrals that are received or sent is
called patient referral management
There are many challenges faced by the patients in the referral process
© 2018 | Payoda - Confidential
Patient visits the PCP
1Andrews met with an accident recently. He met his PCP, Dr. John the next
day as he was experiencing pain in his knee joints. After examining him,
Dr.John wanted him to consult an orthopedic. The doctor then initiated the
referral.
Challenges Faced By Patients
Let us review a typical referral process including the challenges faced by the
patients.
© 2018 | Payoda - Confidential
PCP initiates the referral
2John created a referral in his EMR. He did not have time to do the insurance
pre-authorization so he left it to Andrews. He then found an orthopedic and
gave him referral information verbally. Now when he met the specialist,
Andrews had to again elaborate his condition and problems to him. This
increased the efforts he took to meet a specialist. It did no go well with
Andrews as he was already in pain.
Challenges Faced By Patients
© 2018 | Payoda - Confidential
Patient Disorientation
3John had instructed Andrews about the specialist he should visit, tests he
should take and how to explain his condition. Andrews found these
instructions too complicated to comprehend. He left the clinic with lots of
confusions and doubts.
Challenges Faced By Patients
© 2018 | Payoda - Confidential
Patient visits the specialist
4Andrews then called the specialist a number of times. The first two times,
the line was engaged. Finally, when he got through, all appointments were
booked for the day. to confirm his appointment. He had to wait for 24
hours in pain to meet the specialist. He spent another two hours in
coordinating with the insurance company.
Challenges Faced By Patients
© 2018 | Payoda - Confidential
Patient visits the specialist
4At last, He met the orthopedic after long hours of waiting in pain. He got
treated but was not happy with the waiting time and negative experience.
He did not get back to the PCP to share referral updates and plans to visit
some other PCP next time.
Challenges Faced By Patients
© 2018 | Payoda - Confidential
Insurance Pre-authorization
1ohn runs a practice where he treats many patients in a day. He has not
adopted a referral management software. So he has to do the insurance
pre-authorization for his patients. It is time-consuming and tedious.
Challenges Faced By Physicians
Let us review a typical referral process including the challenges faced by the
patients.
© 2018 | Payoda - Confidential
Finding the right specialist/imaging center
2The clinic has no effective approach for finding the right specialist/imaging
center. The chances of missing out on a good specialist/imaging center are
high as it is done manually as they are not updated regularly.
Challenges Faced By Physicians
© 2018 | Payoda - Confidential
No referral updates
3John is not up-to-date with the progress of the referrals which makes
referral loop closure impossible.
Challenges Faced By Physicians
© 2018 | Payoda - Confidential
Considering the challenges faced by the patients, an automated Healthcare
Patient Referral Management System is the need of the hour.
HealthViewX Patient Referral Management System
Electronic healthcare referral management system helps healthcare
organizations in the seamless processing of the referral process.
© 2018 | Payoda - Confidential
Patient visits the PCP
1
Andrews met with an accident recently. He met his PCP, Dr. John the next
day as he was having pain in his leg. After examining him, Dr.John wanted
him to consult an orthopedic. The doctor then initiated the referral.
HealthViewX Patient Referral
Management Software
© 2018 | Payoda - Confidential
PCP initiates the referral
2John created a referral in HealthViewX system. HealthViewX does the
insurance pre-authorization automatically in the background. With the help of
the “Intelligent Smart Search” feature, he found an orthopedic. After giving the
necessary information, John created the referral. The specialist got notified of
the referral and all referral information were easily accessible by him.
HealthViewX Patient Referral
Management Software
© 2018 | Payoda - Confidential
Patient Disorientation
3Andrews left the clinic with clear information about the specialist and
appointment details. There was no need for him to call up the specialist for
appointment as everything is automated. The patient will be notified about the
appointment and tests to be taken.
HealthViewX Patient Referral
Management Software
© 2018 | Payoda - Confidential
Patient visits the specialist
4
Andrews met the orthopedic soon after the appointment was fixed. He got the
best treatment and was satisfied with the referral process.
HealthViewX Patient Referral
Management Software
© 2018 | Payoda - Confidential
Patient visits the specialist
4
Andrews met the orthopedic soon after the appointment was fixed. He got the
best treatment and was satisfied with the referral process.
HealthViewX Patient Referral
Management Software
© 2018 | Payoda - Confidential
Insurance Pre-authorization – HealthViewX solution supports automated
insurance pre-authorization that reduces the manual work of the referral
coordinators
HealthViewX Referral Management Solution
Features
Intelligent Provider Match – The solution supports an “Intelligent Provider Match”
Feature that helps in finding the right specialist/imaging center easily.
Seamless communication – HealthViewX solution has an inbuilt audio calling and
messaging application which is secure and enables faster communication
© 2018 | Payoda - Confidential
HIPAA compliant data security – The solution is HIPAA-compliant and offers
secure data exchange. It supports almost all formats of files and keeps the
patient documents safe.
HealthViewX Referral Management Solution
Features
Referral history – The timeline view provides the history and current status of the
referral. A status helps in knowing the referral progress.
Referral loop closure – Referral updates are hard to miss that makes it easier to
close the referral loops on time.
© 2018 | Payoda - Confidential
HealthViewX Patient Referral Management
Solution helps the referring provider to track the
referral progress.
Schedule a demo with us and our patient referral
management experts will guide you through our
HIPAA compliant solution.
Email: marketing@healthviewx.com
Phone: +1 (214)-461-0242Contact us anytime.
How can we help?

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Does a referral management software really enhance patient experience

  • 1. © 2018 | Payoda - Confidential 1 Does A Referral Management Software Really Enhance Patient Experience? www.healthviewx.com Learn how a patient referral management software can enhance patient experience
  • 2. © 2018 | Payoda - Confidential When patients need advanced treatment or additional diagnosis that cannot be given within the practice, they are referred to a specialist/imaging center Patient Referral Management The process of managing all the patient referrals that are received or sent is called patient referral management There are many challenges faced by the patients in the referral process
  • 3. © 2018 | Payoda - Confidential Patient visits the PCP 1Andrews met with an accident recently. He met his PCP, Dr. John the next day as he was experiencing pain in his knee joints. After examining him, Dr.John wanted him to consult an orthopedic. The doctor then initiated the referral. Challenges Faced By Patients Let us review a typical referral process including the challenges faced by the patients.
  • 4. © 2018 | Payoda - Confidential PCP initiates the referral 2John created a referral in his EMR. He did not have time to do the insurance pre-authorization so he left it to Andrews. He then found an orthopedic and gave him referral information verbally. Now when he met the specialist, Andrews had to again elaborate his condition and problems to him. This increased the efforts he took to meet a specialist. It did no go well with Andrews as he was already in pain. Challenges Faced By Patients
  • 5. © 2018 | Payoda - Confidential Patient Disorientation 3John had instructed Andrews about the specialist he should visit, tests he should take and how to explain his condition. Andrews found these instructions too complicated to comprehend. He left the clinic with lots of confusions and doubts. Challenges Faced By Patients
  • 6. © 2018 | Payoda - Confidential Patient visits the specialist 4Andrews then called the specialist a number of times. The first two times, the line was engaged. Finally, when he got through, all appointments were booked for the day. to confirm his appointment. He had to wait for 24 hours in pain to meet the specialist. He spent another two hours in coordinating with the insurance company. Challenges Faced By Patients
  • 7. © 2018 | Payoda - Confidential Patient visits the specialist 4At last, He met the orthopedic after long hours of waiting in pain. He got treated but was not happy with the waiting time and negative experience. He did not get back to the PCP to share referral updates and plans to visit some other PCP next time. Challenges Faced By Patients
  • 8. © 2018 | Payoda - Confidential Insurance Pre-authorization 1ohn runs a practice where he treats many patients in a day. He has not adopted a referral management software. So he has to do the insurance pre-authorization for his patients. It is time-consuming and tedious. Challenges Faced By Physicians Let us review a typical referral process including the challenges faced by the patients.
  • 9. © 2018 | Payoda - Confidential Finding the right specialist/imaging center 2The clinic has no effective approach for finding the right specialist/imaging center. The chances of missing out on a good specialist/imaging center are high as it is done manually as they are not updated regularly. Challenges Faced By Physicians
  • 10. © 2018 | Payoda - Confidential No referral updates 3John is not up-to-date with the progress of the referrals which makes referral loop closure impossible. Challenges Faced By Physicians
  • 11. © 2018 | Payoda - Confidential Considering the challenges faced by the patients, an automated Healthcare Patient Referral Management System is the need of the hour. HealthViewX Patient Referral Management System Electronic healthcare referral management system helps healthcare organizations in the seamless processing of the referral process.
  • 12. © 2018 | Payoda - Confidential Patient visits the PCP 1 Andrews met with an accident recently. He met his PCP, Dr. John the next day as he was having pain in his leg. After examining him, Dr.John wanted him to consult an orthopedic. The doctor then initiated the referral. HealthViewX Patient Referral Management Software
  • 13. © 2018 | Payoda - Confidential PCP initiates the referral 2John created a referral in HealthViewX system. HealthViewX does the insurance pre-authorization automatically in the background. With the help of the “Intelligent Smart Search” feature, he found an orthopedic. After giving the necessary information, John created the referral. The specialist got notified of the referral and all referral information were easily accessible by him. HealthViewX Patient Referral Management Software
  • 14. © 2018 | Payoda - Confidential Patient Disorientation 3Andrews left the clinic with clear information about the specialist and appointment details. There was no need for him to call up the specialist for appointment as everything is automated. The patient will be notified about the appointment and tests to be taken. HealthViewX Patient Referral Management Software
  • 15. © 2018 | Payoda - Confidential Patient visits the specialist 4 Andrews met the orthopedic soon after the appointment was fixed. He got the best treatment and was satisfied with the referral process. HealthViewX Patient Referral Management Software
  • 16. © 2018 | Payoda - Confidential Patient visits the specialist 4 Andrews met the orthopedic soon after the appointment was fixed. He got the best treatment and was satisfied with the referral process. HealthViewX Patient Referral Management Software
  • 17. © 2018 | Payoda - Confidential Insurance Pre-authorization – HealthViewX solution supports automated insurance pre-authorization that reduces the manual work of the referral coordinators HealthViewX Referral Management Solution Features Intelligent Provider Match – The solution supports an “Intelligent Provider Match” Feature that helps in finding the right specialist/imaging center easily. Seamless communication – HealthViewX solution has an inbuilt audio calling and messaging application which is secure and enables faster communication
  • 18. © 2018 | Payoda - Confidential HIPAA compliant data security – The solution is HIPAA-compliant and offers secure data exchange. It supports almost all formats of files and keeps the patient documents safe. HealthViewX Referral Management Solution Features Referral history – The timeline view provides the history and current status of the referral. A status helps in knowing the referral progress. Referral loop closure – Referral updates are hard to miss that makes it easier to close the referral loops on time.
  • 19. © 2018 | Payoda - Confidential HealthViewX Patient Referral Management Solution helps the referring provider to track the referral progress. Schedule a demo with us and our patient referral management experts will guide you through our HIPAA compliant solution.
  • 20. Email: marketing@healthviewx.com Phone: +1 (214)-461-0242Contact us anytime. How can we help?