The document discusses different models of the doctor-patient relationship and factors that influence it. It notes that early sociologist Parsons viewed illness as a form of social deviance. It describes different relationship types like paternalistic, mutuality, and consumerist. Factors like consultation style, time pressures, the patient's attributes, and structural contexts also impact the relationship. Models of shared decision-making aim to balance patient autonomy and compliance through open communication. Good communication skills including active listening are important for building trust and supporting treatment and recovery.