The document discusses the importance of diversity management and conflict resolution in the workplace, highlighting South Africa's cultural diversity and the challenges of acceptance. It emphasizes that effective management of diversity can lead to enhanced organizational success, improved team functionality, and better relationships internally and externally. Additionally, it underlines the need for both employees and management to be skilled in conflict resolution and diversity management to mitigate misunderstandings and conflicts.

1. Diversity Management and Conflict Resolution in the Workplace Understanding your fellow man
and colleague can go a long way to manage conflict in organisations and managing diversity
within the work environment. South Africa has come a long way since 1994. We are known across
the globe as The Rainbow Nation, a name we wear with pride. Because of our cultural diversity
regarding race, ethnicity, colour, sexual orientation, religion, background, and somewhat tragic
past, we still have a long way to go as a country, to accept one another. To achieve these goals
we need to look at the common misconceptions regarding diversity and conflict management. The
two most common misconceptions regarding diversity are: I. Diversity is strictly a social or moral
issue II. Diversity is simply a business issue. Social interactions and moral values have less to do
with a persons acceptance and ability to work effectively with other individuals, than upbringing,
background and lack of knowledge and understanding towards different cultures, religions and
ethnic groups. Diversity encompasses both social and financial issues. If managed correctly,
diversity can be a powerful tool in aiding an organisation to achieve success. Diversity enables an
organisation to: Recruit the best talent Function better as a team Achieve external success in the
form of enhanced productivity and increased revenue Experience enhanced internal relationships
among employees Improve employee commitment and morale Improve relationships with clients,
vendors and the public Employees who feel valued will be more willing to put in the effort needed
for a company to succeed. In order to ensure a positive working environment and organisation
needs to look at managing diversity and resolving conflict within the company that may stem from
misunderstandings between individuals. Identify the conflict (positive or negative). Dealing with
diversity and conflict in an organisation can be time consuming, tiring and ultimately it can cost the
company valuable time. To ensure that this does not happen, employees as well as management
staff need to be skilled in conflict resolution and diversity management
Provide an overview of conflict in the workplace with an in-dept analysis of functional vs
dysfunctional conflict and discuss the effect of conflict on organizational performance.