The document discusses diversity management, outlining what it is, why it's important, and how organizations can approach it. It defines diversity and lists some common factors of diversity in the workplace. It then describes conventional approaches to diversity management and introduces a new comprehensive model that maps differences, identifies common ground, and integrates diversity into work systems. As an example, it outlines Microsoft Corporation's diversity and inclusion program, including its pillars, mission, vision, values, and some specific programs and initiatives to promote diversity.

1. Diversity Management! What, why, How ?

12. Results!