This document discusses challenges in distance education classrooms such as communication issues, lack of accountability, and student participation. It notes that controversy will inevitably arise in online classes due to misinterpretations of written messages. The instructor's role is to address conflicts quickly, set clear expectations for students, and ensure students follow those expectations. Factors that impact students' self-efficacy like understanding objectives, technology skills, and confidence can be reduced by helping students feel successful and creating a sense of community where they support each other's learning.