SlideShare a Scribd company logo
Founded by walt
and roy Disney
in 1923
WHAT
DISNEY
BELIEVE
IN ?
Entertaining
people, making
them laugh
Providing a
promise, not
a product
Creating
memories
Quality
entertainment
for the entire
family
Disney
Products
Media
Networks
Disney
Interactive
Studio
Entertainme
nt
Parks &
Resorts
BUSINESS SEGMENTS
We will now explore how Disney built its
brand equity over the years and kept its
consumer ‘immersed’ with the brand each
year. We will see why it connects with its
audience on an emotional level and how it
innovates through this process. And yes,
You would love the Disneyland picture in
the end.
how does Disney
connects with its
core consumers ?
Connects through……
emails, blogs and
website
Regular
podcasts of its
TV shows
Post news about
products and interviews
with Disney employees,
staff and park officials
Website provides
insight into movie
trailers, TV clips,
Broadway shows, and
virtual theme park
experiences
Also…..
CONNECTING IN
MULTIPLE WAYS
Disney took a tween-targeted
television show and moved it across
several divisions to become a
significant franchise for the
company, including millions of CD
sales, video games, popular
consumer products, box office
movies, concerts around the world,
and ongoing live performances.
INTERNAL
BRANDING
Extensive employee
training – Employees are
trained to be ‘assertive
friendly’ with the visitors
Custodial workers are
trained to quietly paint
‘Disney characters’ in water or
on the pavement to leave a
lasting impression
What else works for
Disney ?
DISNEY IS A MOVIE
FRANCHISE MACHINE
Produced
groundbreaking
animated films such as
Beauty and the Beast
(1991), Aladdin
(1992), The Lion King
(1994), Toy Story
(1995) during the
Disney Renaissance
Once Disney finds its
next big hit, it
prepares for
sequels, three-
quells, and yeah,
even fourth and
fifth installments.
Disney takes
advantage of the
work it has already
done to build up
popular titles,
lovable characters,
and wonderful
storylines.
ACQUIRING BRANDS
isn’t afraid to buy outside talent and intellectual property if need be
CARES FOR ITS
SUPPLEMENTARY SEGMENTS !
Disney is adept at taking its
intellectual property and letting
the cash flow downstream to its
other supplementary segments. It
exploits connections between the
big and small screens. Disney's
ABC network, for eg, takes
advantage of crossover episodes
coinciding with the release of each
Marvel film to boost ratings for its
Marvel's Agents of S.H.I.E.L.D.
series.
INFINITY
GAMING
PLATFORM
Consumers can play with
many of the Disney
characters at the same
time, interacting and
working on different
adventures.
Employees are called
“associates,” visitors are
called “guests,” creative
designers are called
“Imaginers.”
Ah!! Did
we forget ?
Disneyland
and other
theme parks
CHALLENGES
Keeping the 90 year old brand relevant with
its core audience while staying true to its
heritage and core brand values.
How to keep innovating and making content
better than before for sustainable growth.
Failure to any new acquisition or expansion
may result in spoiling the image of Disney.
RECAP
DISCLAIMER
Created by Akshat Srivastava, BITS Pilani Goa Campus,
during a marketing internship by Prof. Sameer Mathur,
IIM Lucknow

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Disney Case Study

  • 1.
  • 2. Founded by walt and roy Disney in 1923
  • 4. Entertaining people, making them laugh Providing a promise, not a product Creating memories Quality entertainment for the entire family
  • 6. We will now explore how Disney built its brand equity over the years and kept its consumer ‘immersed’ with the brand each year. We will see why it connects with its audience on an emotional level and how it innovates through this process. And yes, You would love the Disneyland picture in the end.
  • 7. how does Disney connects with its core consumers ?
  • 8. Connects through…… emails, blogs and website Regular podcasts of its TV shows Post news about products and interviews with Disney employees, staff and park officials Website provides insight into movie trailers, TV clips, Broadway shows, and virtual theme park experiences Also…..
  • 9. CONNECTING IN MULTIPLE WAYS Disney took a tween-targeted television show and moved it across several divisions to become a significant franchise for the company, including millions of CD sales, video games, popular consumer products, box office movies, concerts around the world, and ongoing live performances.
  • 10. INTERNAL BRANDING Extensive employee training – Employees are trained to be ‘assertive friendly’ with the visitors Custodial workers are trained to quietly paint ‘Disney characters’ in water or on the pavement to leave a lasting impression
  • 11. What else works for Disney ?
  • 12. DISNEY IS A MOVIE FRANCHISE MACHINE Produced groundbreaking animated films such as Beauty and the Beast (1991), Aladdin (1992), The Lion King (1994), Toy Story (1995) during the Disney Renaissance Once Disney finds its next big hit, it prepares for sequels, three- quells, and yeah, even fourth and fifth installments. Disney takes advantage of the work it has already done to build up popular titles, lovable characters, and wonderful storylines.
  • 13. ACQUIRING BRANDS isn’t afraid to buy outside talent and intellectual property if need be
  • 14. CARES FOR ITS SUPPLEMENTARY SEGMENTS ! Disney is adept at taking its intellectual property and letting the cash flow downstream to its other supplementary segments. It exploits connections between the big and small screens. Disney's ABC network, for eg, takes advantage of crossover episodes coinciding with the release of each Marvel film to boost ratings for its Marvel's Agents of S.H.I.E.L.D. series.
  • 15. INFINITY GAMING PLATFORM Consumers can play with many of the Disney characters at the same time, interacting and working on different adventures.
  • 16. Employees are called “associates,” visitors are called “guests,” creative designers are called “Imaginers.”
  • 19. CHALLENGES Keeping the 90 year old brand relevant with its core audience while staying true to its heritage and core brand values. How to keep innovating and making content better than before for sustainable growth. Failure to any new acquisition or expansion may result in spoiling the image of Disney.
  • 20. RECAP
  • 21. DISCLAIMER Created by Akshat Srivastava, BITS Pilani Goa Campus, during a marketing internship by Prof. Sameer Mathur, IIM Lucknow