12. TRUST
• DISNEY HAS KEPT ITS 90
YEAR OLD BRAND RELEVANT
AND CURRENT WITH ITS CORE
AUDIENCE BY STAYING TRUE
TO ITS CORE VALUES AND
BUILDING A SENSE OF TRUST.
13. QUALITY
• DEFINITION: The degree of
excellence of something.
• DISNEY HAS ALWAYS BEEN
KNOWN TO RAISE THE
STANDARDS OF QUALITY AND
THEREBY IMPROVE CUSTOMER
EXPERIENCE.
14. CREATIVITY
• DISNEY’S CREATIVITY,
HAS HELPED IT
ACHIEVE ACCEPTANCE
AND RECOGNITION IN
THE MARKET, THEREBY
PROVING TO BE A
VITAL REASON FOR ITS
SUCCESS.